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Need to contact support to verify my credit card but it doesn't give an option to contact support

60fa3277
Active Member
Desstrict P Member Since: Apr 1, 2021
1971 of 1,986
thank you
47430126
Active Member
Fan Y Member Since: Apr 1, 2021
1972 of 1,986

Hi I have the same issue. please help me to reactivate my account. I have verified the new payment method. Thanks.

47430126
Active Member
Fan Y Member Since: Apr 1, 2021
1973 of 1,986

There was some issue with the payment card and Upwork suspened my account.

I have updated the billing method but it was still on hold.

 

Is there any way I can contact Upwork to reactivate my account? this is so inconvenient...

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
1974 of 1,986

Hi Fan,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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amandeepdubey
Active Member
Aman D Member Since: Apr 6, 2021
1975 of 1,986

Its totally strange there is no way  to raise a ticket or chat with a customer support executuve, my billing is all messed up can any one suggest how to reach the Upwork support 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1976 of 1,986

Hi Aman,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket and email as soon as possible and will assist you further with your billing method. Thank you.


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60fa3277
Active Member
Desstrict P Member Since: Apr 1, 2021
1977 of 1,986
they have an email address
d9de3efb
Active Member
Tareq A Member Since: Apr 7, 2021
1978 of 1,986

when I add my visa card to pay my freelancer it says charge failed . I tried removing the card then putting it again but now it wont let me add the card again. pls help ASAP

wezodesk
Active Member
Tony R Member Since: Mar 11, 2021
1979 of 1,986

I too have had this problem - despite numerous attempts to create a freelance contract my payment method is not being accepted. 

I am using the same card as per other Upwork services.

I have sent you guys a scan of my ID as requested, though I don't see why that was necessary given that I have been using your services for years now.

Please can this be looked as asap.

Thanks.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1980 of 1,986

Hi Tareq and Tony,

 

Our team will reach out to you both via tickets and emails and will assist you further with your billing methods. Thank you.


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