There was some issue with the payment card and Upwork suspened my account.
I have updated the billing method but it was still on hold.
Is there any way I can contact Upwork to reactivate my account? this is so inconvenient...
Its totally strange there is no way to raise a ticket or chat with a customer support executuve, my billing is all messed up can any one suggest how to reach the Upwork support
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket and email as soon as possible and will assist you further with your billing method. Thank you.
when I add my visa card to pay my freelancer it says charge failed . I tried removing the card then putting it again but now it wont let me add the card again. pls help ASAP
I too have had this problem - despite numerous attempts to create a freelance contract my payment method is not being accepted.
I am using the same card as per other Upwork services.
I have sent you guys a scan of my ID as requested, though I don't see why that was necessary given that I have been using your services for years now.
Please can this be looked as asap.