Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jun 4, 2019 10:53:38 PM by Tedi S
Hi Varelia or Bojan,
I have the same issue - not able to verify payment anymore.
Please contact me.
Thank you
Jun 4, 2019 11:04:49 PM by Goran V
Hi Tedi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Aug 24, 2019 04:16:55 AM by Gilles P
Hello,
Same problem. No possibility to complet my billing method. Card blocked.
Thanks for your help !
Aug 24, 2019 04:38:22 AM by Aleksandar D
Hi Gilles,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 18, 2020 03:50:28 AM by Luka M
Hi Bojan,
I have a problem with my verification process. There seems to be a problem with the name on my credit card. How can I fix this?
Jan 18, 2020 05:32:52 AM by Aleksandar D
Hi Luka,
Thanks for reaching out to us. I checked and it seems that you already created a support ticket regarding your problem. I already followed up with the team handling your case and you can expect an update on your ticket in a timely manner.
Thank you.
Mar 13, 2020 09:24:51 AM Edited Mar 13, 2020 10:03:52 AM by Bojan S
I need help too. You guys make it so difficult to even submit a help ticket. Why is that? I need help verifying my credit card. I am not abot to do it using the method in the system.
Please contact me. Gwen Murray **Edited for community guidelines**
Mar 13, 2020 10:06:11 AM by Bojan S
Thank you for reaching out to us, Gwen.
One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process.
Jun 14, 2020 07:33:16 PM by Muhd Z
Jun 14, 2020 07:49:11 PM by Aleksandar D
Hi Muhd,
I already followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
Jul 16, 2020 02:17:47 AM by Justin H
I have the same issue - not able to verify payment anymore and it is blocked.
Thank you
Jul 16, 2020 02:34:24 AM by Goran V
Hi Justin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Aug 14, 2020 05:32:02 PM by John M
I have the same problem. I signed up for UpWork today, entered my credit card and need to hire a consultant today. I called American Express who says the two test charges were approved but UpWork needs to approve now. I have a consultant on hold and time sensitive work pending. I need immediate help. There is no contact support phone number. Needless wait!
Nov 4, 2020 03:19:32 AM by Venu P
Hi , not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer ?
Nov 4, 2020 03:47:51 AM by Aleksandar D
Hi Venu,
I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.
Thank you.
Oct 14, 2019 11:12:08 PM by Roxon A
Feb 5, 2019 10:20:55 AM by Bojan S
Hi Rick,
We'll have one of our agents reach out to you directly to assist you further with your billing method verification process, thank you for reaching out to us.
Mar 28, 2019 04:22:47 AM by Konstantin A
Hello, please can someone from support reach me? Upwork charged 10$ during card verification, But verification is still not completed, it shows message "contact customer support"
Mar 28, 2019 04:30:16 AM by Goran V
Hi Konstantin,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method verification. Thank you.
May 15, 2019 09:56:36 PM by Ata K
Hi Upwork staff,
I have a contractor waiting to be paid. My credit card is not being verified but the money has been posted to escrow and shows up on my credit card bill. I need to talk to someone and there is no phone number to contact.
Dr. Ata Karim
May 15, 2019 11:07:50 PM by Avery O
Hi Ata,
A member of the Customer Support Team will reach out to you to assist you with your credit card verification. I apologise if this has caused you inconvenience.
May 16, 2019 11:21:39 AM Edited May 16, 2019 11:50:35 AM by Valeria K
Please have them contact me on my cell phone as I am traveling currently on
business. Phone number is
**Edited for Community Guidelines**
May 16, 2019 11:59:51 AM by Valeria K
Hi Ata,
I see that our support team is already assisting you with your credit card verification via a ticket. They'll review the information you provided and get back to you as soon as possible.
Thanks!
Aug 1, 2019 04:53:04 AM by Aleksandar D
Hi Mary,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Oct 1, 2019 10:28:51 AM by Muhammad J
I am facing the same issue. I even can't contact upwork by submitting a new request, please someone assist me via ticket as possible as soon. ITS URGENT!
Oct 1, 2019 11:50:52 AM by Bojan S
Thank you for reaching out to us, Muhammad.
One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process.
Oct 7, 2019 07:02:16 AM Edited Oct 7, 2019 07:21:04 AM by Bojan S
I have the same problem ... I cannot contact ANYONE at Upwork regarding a payment that was made, but the freelancer did not receive. Pleaase advise.
**Edited for community guidelines**
Oct 7, 2019 07:27:13 AM by Bojan S
Hi Margret,
I apologize for the trouble this caused. One of our agents will reach out to you directly via a support ticket and advise further regarding your concern.
Thank you for reaching out to us.
Oct 14, 2019 11:17:57 PM by Roxon A
Nov 11, 2019 01:52:15 PM by Beth M
Apr 5, 2020 04:24:11 AM by Ovidiu D
Hi Valeria, can you help me with the verification of my card? It seems i'm stuck at the verification stage, i skipped the introduction of the 2 amouts for verification and now I cant get back to it. Can you help me pls ? I need to make a payment. I already paid the 10$
Apr 5, 2020 04:47:48 AM by Aleksandar D
Hi Ovidiu,
Thanks for reaching out to us. I shared your request with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.