Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Need to contact support to verify my credit card but it doesn't give an option to contact support

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
481 of 1,704

Hi Melinda,

 

We'll have one of our agents reach out to you via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 


~ Bojan
Untitled
Highlighted
Active Member
David S Member Since: Apr 2, 2019
482 of 1,704

Validation Failed, says to contact customer support.  Need help to pay freelancer

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
483 of 1,704

Hi David, 

I'll share your account with the team so that they can get back to you and assist you with verifying your billing method. 


-Avery
Untitled
Highlighted
Active Member
David S Member Since: Apr 2, 2019
484 of 1,704
Thanks!
Highlighted
Active Member
Ami M Member Since: Apr 3, 2019
485 of 1,704

 

I have added my card and have been charged by Upwork for the verification process.

 

Unfortunately, it will not let me verify and it said, contact support. I am trying to get a project off the ground now... It is frustrating...

 

Can someone please help. 

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
486 of 1,704

Hi Ami,

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your billing method verification process.

 

Thank you for reaching out to us. 

 

 


~ Bojan
Untitled
Highlighted
Active Member
Maria Krystle A Member Since: Apr 3, 2019
487 of 1,704
I need help for verification of billing; k got lock up flr multiple entries
Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
488 of 1,704

Hi Maria Krystle, 

The Customer Support Team will reach out to you to assist you with your credit card verification. 


-Avery
Untitled
Highlighted
Active Member
Georgea H Member Since: Apr 4, 2019
489 of 1,704

I need help too

from being locked out

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
490 of 1,704

Hi Georgea, 

I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you with your credit card verification.


-Avery
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS