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Need to contact support to verify my credit card but it doesn't give an option to contact support

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Active Member
Andras T Member Since: Apr 8, 2019
471 of 1,617

I've just registered, added a billing method and tried to verify my credit card. It was charged 2 times (sum of $10) and now under "Billing methods" next to the cc I see "Requires verification. Contact customer support".

 

Any idea what to do?

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Andras T Member Since: Apr 8, 2019
472 of 1,617

I think the issue is that I entered the wrong amounts a few times... but dunno now what to do. I've also tried to remove and re-add the cc but the issue remained.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
473 of 1,617

Hi Andras,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

 

Thank you for reaching out to us.


~ Bojan
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Bonnie I Member Since: Apr 9, 2019
474 of 1,617

The site will not let me verify my credit card so I can pay my freelancer!!  Why is there no clear email or phone number to call???

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
475 of 1,617

Hi Bonnie,

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 

 

Thank you.


~ Bojan
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Tom S Member Since: Apr 11, 2019
476 of 1,617

I've been locked out of verifying my credit card due to too many wrong entries. The bot articles were useless, to me anyway, and I've been unable to find Live Help or even a Support phone number. I finally have the correct figures for verification.
How can I get it verified so I can pay the developer?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
477 of 1,617

Thank you for reaching out to us, Tom.

 

One of our team members will reach out to you directly via support ticket to assist you with your billing method verification process. 


~ Bojan
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Kenneth G Member Since: Apr 12, 2019
478 of 1,617

Got the same issue - am blocked

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
479 of 1,617

Hi Kenneth,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Melissa L Member Since: Apr 12, 2019
480 of 1,617

I just added my credit card and removed it because I wanted paypal as a payment method. Upwork charged me about $10 from card and didn't repay. Why?

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