Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jul 2, 2018 08:22:25 AM by Valeria K
Hi Tammeral,
Look like you have been able to verify your payment method with the help of our phone support. Please, let us know if you have any further questions or issues you need help with.
Jul 5, 2018 11:29:50 AM by Med A
Jul 5, 2018 12:09:57 PM by Valeria K
Hi Med,
We'll have somebody reach out to you shortly and assist you with the verification process.
Thanks!
Dec 29, 2018 04:49:47 AM by Nicholas P
Hi Varelia,
I have the same issue - not able to verify payment anymore and it is blocked. How can I unblock it in order to pay the project that the freelancer has already done?
Thank you
Dec 29, 2018 05:47:56 AM by Bojan S
Hi Nicholas,
We'll have one of our agents reach out to you directly via support ticket and assist you further with your billing method verification process, thank you.
Mar 13, 2019 12:41:25 PM by Kati C
Hi Varelia or Bojan,
I have the same issue - not able to verify payment anymore and it is blocked.
Thank you
Mar 13, 2019 12:59:33 PM by Bojan S
Hi Kati,
One of our team members will reach out to you directly via support ticket to assist you with your payment method verification process.
Thank you.
May 4, 2019 03:25:25 PM by Joanne P
Hi Lina and Jacob,
One of the customer support team members will reach out and assist you directly via email. The email will be sent out shortly. Thank you!
May 28, 2019 02:58:40 PM by Amr T
Hi Varelia or Bojan,
I have the same issue - not able to verify payment anymore and it is blocked.
Thank you
May 28, 2019 03:15:55 PM by Bojan S
Hi Amr,
Thank you for reaching out to us. One of our agents will reach out to you directly via support ticket to assist you with your request.
Jun 5, 2019 09:49:36 AM by Bojan S
Hi Brandi,
We'll have one of our agents reach out to you via support ticket to assist you with your concern.
Thank you for reaching out to us.
Jul 8, 2020 06:19:21 PM by Johnny L
Hi Bohan,I have same issues about locking my credit card after three times failure veriification, need your help
Jul 8, 2020 08:00:21 PM by Joanne P
Hi Johnny,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Dec 16, 2020 12:41:54 AM by Ranya A
Jun 3, 2019 10:37:27 AM by Daniela G
Hello, I have the same Issue, can you help me? I just register 2 of my cc and both with the same status... Requires verification. Contact customer support
Jun 19, 2019 06:52:51 PM by Anne M
I have the same issue. I need to verify my account, yet I'm getting a message to contact support and there is no support customer service number.
Jun 19, 2019 09:36:36 PM Edited Jun 20, 2019 11:04:09 PM by Avery O
Hi Anne,
I'm sorry if this has caused you any inconvenience. A member of the Customer Support Team will reach out to to assist you with your credit card verification.
ETA: Hi Anne, I wanted to check, are you referring to the request to verify your identity to get the ID-verification badge on your account? Or are you referring to verifying your bank account? You may try to remove, and then re-add your bank account. The two small deposits should re-initiate. We can escalate this to the team if this doesn't work.
Jul 29, 2019 08:51:59 PM by Srikanth R
Hi There,
Due to three failed attempts my card verification is blocked. I would like to activate my card and purchase the next level of membership but it is not allowing it.
Kindly request you to do the needful.
Regards,
Srikanth
Aug 15, 2019 10:17:46 AM by Cutter O
I am having the same issue with cc verification - it is locked up. Please contact me to unlock it. I have the dollar amounts now.
Aug 15, 2019 11:39:54 AM by Bojan S
Hi Cutter,
We'll have one of our agents reach out to you via support ticket to assist you with your credit card verification process.
Thank you for reaching out to us.
Dec 14, 2019 01:28:01 PM by Jordan H
I'm having the same problem as well. I completed the verification process, saw the transactions posted on my credit card account, and complete verification through the link in the email I recieved afterwards. It is still not verified and says I must contact customer service rep. I appreciate whatever help you can provide.
Dec 14, 2019 04:15:11 PM by Joanne P
Hi Jordan,
I'm sorry for the inconvenience. One of our agents will reach out and assist you directly via a support ticket. Thank you.
May 1, 2020 09:47:23 PM by Oleksandr S
Hello. i have the same issue. have been blocked because i put few time wrong amount to verify my credit card. now it's said to contact customer support. need help please
Oct 3, 2019 06:21:05 PM by Kurtis G
I need the same help as everyone else here it seems. My credit card wouldn't verify I'm assuming because the "small charges" were shown in CAD for me as that is my bank's currency. Anyways I've use all my attempts and now I need to contact support which is miserably complicated with upwork apparently. Not a great first impression as someone who has come here with full intent to spend money.
Oct 3, 2019 07:17:04 PM by Avery O
I'm sorry to learn about your experience, Curtis. I have shared your account information with the Customer Support Team and someone will reach out to you directly to assist you with your concern.
Oct 30, 2019 08:27:24 AM by Pietro M
Hi Joanne,
currently have the same issue.
I tried all the attempts but it did not go through.
Waiting for your help.
thanks
Oct 30, 2019 09:24:14 AM by Bojan S
Thank you for reaching out to us, Pietro.
One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process.
Oct 30, 2019 09:09:52 AM by Pietro M
Hi, I'm currently having issues to verify my credit card. I did receive the 2 transactions but when I added the amount here on the website it said they were wrong. Is it possibile to speak to an agent?
Jan 5, 2020 06:31:43 AM by Parisa S
Hi,
I could not verify my credit card, as I could not enter the exact amount of small charges to my account. The problem is the charges apperes in thai baht currency rather than dollars which is needed by upwork. any help would be recommended.
Regards,
Jan 5, 2020 07:07:22 AM by Aleksandar D
Hi Parisa,
I had to remove your thread as it was against our Community Guidelines. Regarding your credit card verification, one of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Mar 8, 2020 01:58:49 PM by Kelsey D
Mar 8, 2020 02:41:48 PM by Joanne P
Hi Kelsey,
I've shared your concern with our team, and one of our team members will reach out and assist you directly via ticket. Thank you!
Apr 5, 2020 08:29:04 AM by Akenroye A
Please I need a review of my payment verification, I still can't add a billing method.
Apr 5, 2020 10:58:06 AM by Joanne P
Hi Akenroye,
I checked your account, and I can confirm that the team has sent a follow-up on your ticket to provide more information on how you can verify the issue with the card you are trying to use to purchase connects. Please refer to the information they shared on this ticket: 28192741. Thank you!
Apr 10, 2020 09:10:17 AM by Aprilia-Nina P
Hello, I'm having the same problem and my freelancer is waiting for my payment, can you help me?
Apr 10, 2020 09:42:04 AM by Bojan S
Hi Aprilia-Nina,
One of our team members will reach out to you directly via a support ticket to assist you with your billing method verification process.
Thank you!