Owner/Admin change

[natalicaro]

How do I change the owner and admins of our company group?

How do I change the accounting emal for the invoices?

[ArjayM]

Hi Vicki,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[92edc986]

Hi Pradeep, 
I am having a similar issue. I need to make my team member an admin but I canam unable to do so, the radio button is dissabled. Do you have any suggestion?

[AndreaG]

Hi Christine,

Certain permissions are only available when you upgrade your membership plan. You can click on the Learn more link you see at the top of the screen to do so.

[e8d3909b]

I am leaving our project and therfore need to change owner contact info on the upwork account. Please advice. UI does not support this?

[759e32fa]

Hi Bjorn,

Thank you for reaching out to us. You can change your account information for your account by following the steps on this article. If you need to change account information on your company's account, kindly follow the steps on this article.

Please let us know if you need further assistance.

[alex-gorbatov]

Hi,  I have same issue, I an owner of agency but decided to leave and move credentials of upwork to one of the agency member. Can you help me with it please?

[NikolaS]

Hi Oleksandr,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[17f95395]

Hi, I've also had a team member leave and need to change account ownership. Can someone please assist?

[759e32fa]

Hi Deanna,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[bed6a7a3]

Hello UpWork

The current owner isn't an employee anymore and I need to be the owner. Can someone at UpWork help me?

thanks

Jean-Marc

[ArjayM]

Hi Jean-Marc,

I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[419ae038]

Hello!

I need to transfer ownership and financial information to a co-worker. I have already made her an admin but cannot see where to make her the responsible finanical account.

[natalicaro]

Hi, I would like to transfer the ownership of the account. How can I do this?

Thanks

[NikolaS]

Hi Natali,

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[de28bc3e]

Hi, 
How do I ago about transfering ownership of the company account?

[759e32fa]

Hi Dessie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[a3bd0ac7]

Nicola, hi. I have the same issues and we need to change the account owner and billing name. Please reach me out

[759e32fa]

Hi Julia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[2520bab4]

Hello, I am having a similar issue. I would like to change over the Company/Members and Permissions owner from what it is now to myself, as the current owner is no longer employed by me. May you please open a support ticket for me. Please reach out, Thank you.

[NikolaS]

Hi Alex,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. 

[2520bab4]

Hello Nikola. That support list ticket link does not work.

Please share an active link to my support ticket.

[ArjayM]

Hi Alex,

I actually tried and can't replicate the issue you're describing. Could you please try using a different browser or use the incognito mode of the one you're currently using? You could also clear your cache and cookies and then log back into your account. You should be able to access your ticket and coordinate with the team using the same link Nikola shared above. Looking forward to your confirmation.

[2520bab4]

I tried using a different browser and clearing the Cache & cookies. I still get the same error. Can I be contacted at the email address on file regarding my support ticket?

[ArjayM]

Thank you for the follow-up and confirmation Alex.

I've escalated your report along with your request to be contacted via email. Kindly expect an update from the team on the email associated with your account once your case is fully reviewed.

[erkanyurur]

Hi there, we have the same issue, we want to change the admin person for our company account. Could you please help us?