Aug 11, 2018 02:26:23 PM by Daniel B
While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site.
Solved! Go to Solution.
Aug 11, 2018 02:44:16 PM by Bojan S
Hi Daniel,
I'm sorry to hear you're having trouble! Please click on my name and send me PM with your registered email address and username for another account, the one you accidentally closed, and our team will reopen your account and close the new one! Thank you!
Feb 17, 2021 07:22:47 PM by Bengal C
Feb 17, 2021 09:33:48 PM Edited Feb 17, 2021 09:34:03 PM by Joanne P
Hi Bengal,
Please share the details of the account you're referring to so I can check. You can click on my name to send me a PM. Thank you.
Mar 26, 2021 08:00:44 AM Edited Mar 26, 2021 08:36:46 AM by Bojan S
Hi Preston V. I mistakenly closed my Upwork account hoping that I can create a new one. But now I found out it's a violation of Upwork ToS. That's why I want to recover my closed account. Please help me in this regard. my email id for closed account is **Edited for community guidelines**
Mar 26, 2021 08:38:03 AM by Bojan S
Hi Asif,
Your account has been restored as per your request. Please close your new account in order not to violate Upwork's TOS.
Thank you!
Mar 26, 2021 09:02:03 AM Edited Mar 26, 2021 09:37:05 AM by Bojan S
Thank you very much. It has been restored but after closing it I had tried to open a new account which is not approved yet. I want to delete this new account but cannot do it as it's not approved. Please delete that new account. It's email is **Edited for community guidelines**
Mar 26, 2021 09:37:44 AM by Bojan S
Hi Asif,
Your account has been closed as per your request.
Thank you!
Mar 4, 2021 07:58:45 AM by Shubham R
i want to reactivate my old account . i accidently delete my whole account. please help me . i want my account back please
Mar 4, 2021 09:03:27 AM by Andrea G
Hi Shubham,
Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?
Thanks!
Mar 26, 2021 07:47:56 AM by Asif K
Hi. I mistakenly closed my upwork account in order to create a new account, but now I found out that this is a violation of upwork ToS. I want to recover my previous account. How can I do this. Please help me.
Kind Regards,
Asif
Apr 24, 2021 12:57:05 PM by Aiman D
Hello, How are you? Im having the same problem, i created this account to send you the message.. I want to reactivate my old account, can you help me please?
Thanks,
Aug 3, 2021 06:24:33 AM by Emre B
I have tried to send you PM, however the privilages were not suffient to send to a PM. How it could be done?
Aug 3, 2021 06:57:41 AM by Aleksandar D
Hi Emre,
Due to our Community settings, new users need to wait up to 2 hours for their rank to update from 'New Forum Member' to 'Active Member' after which, they can use the private message option. Once that happens to you, feel free to send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further.
Thank you.
Oct 12, 2021 07:56:00 PM by Zahar A
Dec 3, 2021 09:23:10 AM Edited Dec 3, 2021 09:59:54 AM by Bojan S
Please reactivate my old account **Edited for community guidelines**
Oct 27, 2021 03:11:30 PM Edited Oct 27, 2021 06:08:08 PM by Joanne P
Hi i created an account on upworks but selected for a project instead of free lancer. I closed the account. in order to resignup as a free lancer but have not been able to login with the account again. i created a new profile with this new account, but the email i used for my old account is my active email which i would like to maintain on upworks. can i please get some assistance with this
**Edited for community guidelines**
my current email address i am using to send this message is
the suspended email is
**Edited for community guidelines**
Oct 27, 2021 06:10:58 PM by Joanne P
Hi Richard,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 19, 2022 08:48:51 PM Edited Apr 19, 2022 10:17:57 PM by Joanne P
Apr 19, 2022 10:32:54 PM by Joanne P
Hi John Paul,
I checked the account you're referring to and it looks like you already submitted a ticket to our team. Please allow time for the team to check and update your ticket. One of our agents will update your ticket to assist you with your request. I'd also like to remind you that freelancers are only allowed to have one account. Having a duplicate account is a violation of Upwork TOS. Once you are able to access your account, please close this one that you're using to post in the community.
Feb 11, 2023 09:35:16 AM Edited Feb 11, 2023 10:21:36 AM by Luiggi R
I want to reopen my closed account
**Edited for Community Guidelines**
Nov 30, 2023 02:44:56 AM by Luka V
Hi,
my account has been closed. It is an urgent for me to get it activate as soon as possible. Please, help me, since your bot couldn't have. I am waiting few days and account is still not activate.
Nov 30, 2023 04:35:09 AM by Luiggi R
Hi Luka,
Can you please click on my name and send me a private message with the registered email address of the account in question? We'll be happy to look into it.
May 12, 2024 10:47:17 AM by Ahmad R
While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site.
May 12, 2024 11:27:04 AM by Luiggi R
Hi Ahmad,
I'm sorry about any confusion that might've caused you. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 29, 2020 01:18:09 AM by Shane H
Hello,
I had a freelance account earlier this year and was approved, but I had to close my account.
I was wondering am i able to have it reactivated?
Any help would be greatly appreciated. i am still using the same e-mail that i signed up with when my application was approved.
Oct 29, 2020 01:22:27 AM by Goran V
Hi Shane,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your original account. Thank you.
Mar 26, 2021 08:03:19 AM by Dawood N
I accidentally deleted my freelancer account while deleting my agency account.
Is there any chance that I get it back?
Apr 21, 2021 07:42:56 AM Edited Apr 21, 2021 08:40:30 AM by Bojan S
Hello,
While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site.
While trying to close only the freelance account, I have apparently closed the whole account. it`s my big mistake. So i am sorry. But i want to reactivate my (**Edited for community guidelines**) account. Help me plesae?
My account details-
**Edited for community guidelines**
Thanks
Apr 21, 2021 08:41:16 AM by Bojan S
Hi Md Abu,
Your account has been restored as per your request. Please close your new account.
Thank you!
May 29, 2021 05:45:47 PM Edited May 29, 2021 06:19:32 PM by Pradeep H
Hi,
My brother requested to deactivate his account but didnt get any warning prior to this. He needs to use the account to check some things. would you be able to help reactivate the account please?
Name was **Edited for Community Guidelines**, I can send you his registered e-mail.
Thank you
May 29, 2021 06:35:50 PM by Pradeep H
Hello Ali,
Thank you for your message. We would need the account holder to contact us directly to place this request. Your brother to contact us on any of our social media pages to place this request.
Thank you.
Pradeep H.
Jun 4, 2021 08:56:23 AM by Ali M
Hi, he was asking, should he make a new account with an alternative e-mail?
Apr 21, 2021 08:46:45 AM by Md Abu S
While trying to close only the freelance account, I have apparently closed the whole account and can't login again with it. This is kind of a problem as I had messages I wanted to get back to. Is there a way to get into contact with Upwork support to reactivate my real account and close this one? Upwork Help Center does hide all options to contact a real agent. By clicking "Contact a Support Agent" I just get redirect to "help center" site.
Oct 12, 2021 08:21:29 PM by Zahar A
Oct 12, 2021 09:57:32 PM by Avery O
Hi Zahar,
I'll be happy to help you. I was unable to locate your other account, however. Do you mind sending me a private message by clicking on my name and clicking on the "Message" button on the next page so that we can discuss this further?
As a gentle reminder, please know that users cannot have more than one freelancer account. As such, once your old account is reinstated, we will need to close this account you are posting from.
I'll wait for your message.
Oct 12, 2021 10:55:15 PM Edited Oct 12, 2021 10:58:50 PM by Aleksandar D
It is just loading can't send you a message
The account which I wants to get reactivated belongs to my friend
**Edited for Community Guidelines**