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Refund For Membership Plan Renewal Charges

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
81 of 157

Hi Billy,

 

I checked and it seems that you already created a support ticket for the membership refund. I followed up with the team handling your case and you can expect an update on the ticket very soon.

 

Thank you.

~ Aleksandar
Untitled
31daa792
Active Member
Ruby Z Member Since: Jun 8, 2020
82 of 157

Dear Upwork,

I just saw that I was charged for the Plus membership while I thought it was canceled? since I have not really used the platform and anything for the last few weeks.

I have disabled the Plus membership for good this time, so can you please reverse the transaction and refund me? It's only been a couple of minutes and I am not planning to use the plus resources at this time.

Thank you.

Best

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
83 of 157

Hi Ruby,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the refund.

Thank you.

~ Aleksandar
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048ef690
Active Member
Emmanuel M Member Since: Jul 23, 2020
84 of 157

I have the same issue, Upwork charged me without consent or knowledge, please add a ticket for me too. This is not ok

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
85 of 157

Hi Emmanuel,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
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fbaf683e
Active Member
Adam H Member Since: Sep 6, 2020
86 of 157

Hi Folks,

 

I received a bill for a subscription renewal. I did not know my account would auto-renew. I am not using the service. Please refund my account.

 

Regards,

Adam

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
87 of 157

Hi Adam,

 

I apologize for the late response. It looks like our support team already addressed your request and assisted you via a support ticket. Feel free to reach back to us if you need any further assistance.


~ Bojan
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3ab5610b
Active Member
Andrii A Member Since: Oct 22, 2020
88 of 157

I have the same issue can upwork get in touch please?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
89 of 157

Hi Andrii,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Untitled
04e95c5a
Active Member
Ivy W Member Since: Nov 22, 2020
90 of 157

Hi upwork,

 

Yesterday, there was no news that the monthly fee of US $49.99 was deducted from my account.

I don't need a plus member, just a basic member. Please return the money to the original account.

 

Best,

Ivy