Refund has not been processed by Upwork

[e65d35f6]

Dear all, please assist - this is very simple and yet there's no clear way on how I can talk to someone who will actually help. I accidentally overpaid my freelancer. She issued refund in the same very minute. Upwork confirmed that. I have a receipt saying it will be with you in 3-5 days. 14 days later nothing. Where to from here? Thanks a lot. 

[tinker_bell3]

Hi Olga,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.