Apr 10, 2019 09:32:35 AM by Emiel S
Hello
My bank and VISA confirms everything is OK.
at Upwork, I get
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please help.
Oct 23, 2019 12:14:35 AM by Goran V
Hi Tan,
Our team will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 27, 2020 12:45:38 PM by Muhammad U
Same problem, Tried credit and debit and ask from the bank they said everything is OK from their site.
Sir kindly can you look into this metter?
Jan 27, 2020 01:18:30 PM by Bojan S
Hi Muhammad,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 6, 2020 10:35:39 AM by Bojan S
Hi Rahul,
I was not able to replicate the issue you're describing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 6, 2020 09:07:29 PM by Rahul M
Hey Bojan,
I am still having the same issue. Actually, I am trying to add a debit card. Do this work with credit cards only ?
Thanks,
Rahul
Apr 6, 2020 10:23:46 PM by Goran V
Hi Rahuld,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your card. Thank you.
Jun 25, 2020 09:15:16 AM by Wenri D
Hello,
I am having the same problem.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I would like to request your assistance.
Thank you.
Jun 25, 2020 10:51:09 AM by Bojan S
Hi Wenri,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Feb 16, 2021 04:14:08 AM by Annie C
I'm facing the same issue, bank verified everything is fine on our card. Is funded and just got done paying for other items online.
What's going on upwork?
Feb 16, 2021 06:05:18 AM Edited Feb 16, 2021 06:05:28 AM by Aleksandar D
Hi Annie,
Please check with your bank for more information on why the specific charge declined and make sure that your card is enabled for international charges. In the meantime, you can check this help article to learn more about billing methods and this page to add an alternative one.
Thank you.
Apr 28, 2021 11:07:45 AM by Andrea G
Hi Aimen,
May 6, 2021 02:18:24 AM by Clavrit D
Facing similar issue:
For debit card - Unable to add payment method using debit card from India, error says = We are unable to authorize your card. Please add another billing method or contact your issuing bank
For Credit Card - Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank.
What can I do to solve it?
May 6, 2021 02:27:33 AM by Goran V
Hi Clavrit,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
May 6, 2021 02:35:03 AM by Clavrit D
thanks, please let me know asap as I need to apply for few work items today.
Aug 11, 2021 01:19:21 AM by Robert Louie V
Hi.
I am having this same message adding payment method to purchase more connects. I have a proposal I like to submit but this is limitting me to do so.
I have added two (2) mastercards and a verified paypal account and still, it is giving me this same message.
Aug 11, 2021 01:24:02 AM by Goran V
Hi Robert,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Feb 16, 2022 12:23:06 PM by Subhan Z
I am having the same issue and I've contacted my bank many times they say everything is all right and I am using Mastercard Gold which is applicable worldwide. I am just frustrated at the behavior from Upwork support because they just generate an automatic response asking me to get in touch with my bank which I already have done many times. If any representative is reading this, please reach out to me and solve my problem. TIA
Feb 16, 2022 02:23:49 PM by Bojan S
Hi Subhan,
I apologize for the inconvenience this caused! It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
Apr 26, 2022 01:07:28 AM by Danny W
Hi, I am having the same issue as other folks on this thread. I have tried multiple browsers. I know this card works fine everywhere else online.
Error message: We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Could someone from Upwork please help add this card to my account? Thanks in advance.
May 10, 2022 05:29:20 PM Edited May 10, 2022 05:29:55 PM by Mazim A
Hello Bojan,
I am facing the same issue. I am trying to connect my card to make purchases but I get this error
"We are unable to authorize your card."
Please help
May 10, 2022 05:07:52 PM by Rishabh M
My active payment card is not working. I tried to remove and add the card again. International payments are active as well.
May 10, 2022 06:58:38 PM by Arjay M
Hi Rishabh,
I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 10, 2022 07:13:23 PM by Arjay M
Hi Mazim,
Please note that Upwork requires a W8BEN Foreign Status Certification for all non-U.S. taxpayers paid on Upwork. This is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You will only need to provide your legal name and address on the W-8BEN form, and once you have filed it, the system will activate your eligibility to access funds immediately.
You can complete the process by going to Settings > Tax Information. Click the pencil icon next to W-8BEN, fill in your information and Save.
May 11, 2022 03:48:45 PM by Mazim A
Hello Arjay,
I filled my W8BEN Foreign Status Certification form and I am still facing the same issue.
May 11, 2022 05:37:34 PM by Mazim A
Hi Arjay,
Thank you for responding.
I cleared my cache and cookies and also tried to do it with a different browser but it still isn't authorizing.
May 11, 2022 05:55:50 PM by Mazim A
Hi Arjay,
Thank you for responding.
I cleared my cache and cookies and also tried to do it with a different browser but it still isn't authorizing.
May 11, 2022 07:37:35 PM by Arjay M
Hi Mazim,
Thank you for the update. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 28, 2022 01:53:05 PM by Azam K
Facing billing issue. We are unable to authorize your card. Please add another billing method or contact your issuing bank.
May 28, 2022 03:04:01 PM by Luiggi R
Hi Azam,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Apr 5, 2023 09:29:30 PM by Kaushal S
I am having the same error and I want to buy more connects.
The error I'm getting is "We are unable to authorize your card. Please add another billing method or contact your issuing bank." and I was previously able to use the same card on upwork itself.
Apr 6, 2023 12:13:19 AM by Pradeep H
Hi Kaushal,
Thank you for your message. Could you please contact your card issuing bank to check the available limit and permissions to complete international transactions?
Thank you,
Pradeep
Apr 6, 2023 02:30:37 AM by Ramzan R
If you're getting the message "We are unable to authorize your card. Please add another billing method or contact your issuing bank." on Upwork, it could be due to various reasons, including insufficient funds, incorrect billing information, or a security block by your bank. You can try adding another billing method or contacting your bank to resolve the issue.
Thank You!!!
Sep 11, 2023 01:30:13 AM by Miklos K
I am receiving the same error, I'm now unable to fund my project, please fix asap or I need to find another platform!
"we couldn't charge the billing method you selected"
Both my mastercards are fine, I did recent purchases with them elsewhere successfully.
Sep 11, 2023 04:33:02 AM by Pradeep H
Hi Miklos,
Thank you for your message. I checked the billing method you are referring and noticed that the transaction was declined due to insufficient funds or over credit limit. Please contact the card-issuing bank to check the available funds and permission to complete an international transaction. You can also try using an alternate billing method to complete the transaction.
- Pradeep