Jun 25, 2018 05:14:32 AM by Priyank K
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Apr 22, 2021 02:35:49 PM by Bojan S
Hi Mauz,
I checked this for you and was not able to replicate the issue you’re experiencing. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Apr 24, 2021 12:02:09 PM by Kashif M
Apr 24, 2021 03:06:13 PM by Luiggi R
Hi Kashif,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
May 26, 2021 10:29:06 AM by Fakhar A
I also suffering from the same problem unable to add billing method to buy connects.
We are unable to authorize your card. Please add another billing method or contact your issuing
Please assist about the problem.
May 26, 2021 12:07:27 PM by Andrea G
Hi Fakhar,
Jul 13, 2021 05:34:18 AM by Noel A
Jul 13, 2021 05:38:55 AM by Goran V
Hi Noel,
I'm sorry for the inconvenience this has caused you. Our team will reach out to you as soon as possible and will assist you further with your billing method. Thank you.
Jul 13, 2021 06:54:56 AM by Ismail D
Jul 26, 2021 11:28:48 PM by Goran V
Hi Zahid,
Please check with your bank if your account is enabled for international charges or try to add another billing method. Thank you.
Oct 2, 2021 10:36:43 AM by Moqaddasa F
Oct 2, 2021 11:46:32 AM by Luiggi R
Hi Moqaddasa,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you,
Oct 18, 2021 10:56:09 AM by Bojan S
Hi Uche,
I’m sorry to hear about the trouble this caused. Could you please try adding your billing method first? Use this link to see the options available to you and add one of those.
Afterwards, you should be able to purchase Connects by following the instructions shared in this help article.
Feel free to reach back to us if you need any further assistance.
Thank you!
Oct 18, 2021 03:03:13 PM by Bojan S
Hi Uche,
It looks like you were able to add your billing method. Feel free to reach back to us if you need any further assistance.
Thank you!
Oct 21, 2021 05:36:56 AM by Michelle A
Oct 21, 2021 05:43:07 AM by Goran V
Hi Michelle,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method Thank you.
Nov 29, 2021 12:34:13 AM by Sumaya A
hello sorry to i also facing this error. I don't why i getting this issue. Do you guys help to fix it? i want to Upgrade my freelancer account to freelancer plus. Please help me
Nov 29, 2021 12:51:27 AM by Goran V
Hi Sumaya,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Dec 1, 2021 04:15:04 AM by Nadir A
Hi, I want to initiate a contract. So I need to add my master card. But I'm getting this error
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Dec 1, 2021 04:25:14 AM by Goran V
Hi Nadir,
Just to confirm, are you trying to hire a freelancer or you're trying to do something else? Thank you.
Jul 29, 2020 10:44:17 AM by Prashant S
Same issue while trying the update the billing method. Requesting for a quick response.
Jul 29, 2020 11:55:06 AM by Bojan S
Hi Prashant,
Could you please try to use this link to see the billing options available to you and add one of those? Let us know if the issue persists.
Jul 29, 2020 06:23:51 PM by Prashant S
Jul 29, 2020 10:13:30 PM by Joanne Marie P
Hi Prashant,
I checked your account, and it looks like the decline error was from your bank. You may want to reach out to them so that they can assist you further. Thank you.
Feb 4, 2021 07:11:28 AM by Rakesh B
Hi,
Yes having the same issue while buying connects, please assist me.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Thanks
Rakesh
Feb 4, 2021 08:09:21 AM by Andrea G
Hi Rakesh,
It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
Thanks!
Feb 4, 2021 08:26:46 PM by Rakesh B
Andrea,
I am not using Credit Card, I am using a Debit card. I discussed to the bank and other online payments are working fine, Please assist me.
Thanks
Rakesh
Feb 4, 2021 09:50:27 PM Edited Feb 17, 2021 03:27:05 PM by Joanne Marie P
Hi Rakesh,
I'd like to confirm the information that Andrea shared with you. You will need to reach out to you card issuing bank so that they can look into this for you. You may also consider another billing method. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
Feb 4, 2021 10:46:43 PM by Ismail D
Feb 16, 2021 11:41:26 PM by Rakesh B
Thanks, Ismail D
I enabled international usage using banking services and it's working fine.
Now, I have new connections.
Thanks a lot
Feb 11, 2020 08:18:15 AM by Kumail Raza L
I am trying to update my membership plan. When I am add payment method I am getting this error (screenshot attached). I have contacted with the issuing bank also they said your card is working at our end please cordinate with your merchant where your are charging your card.
Mar 29, 2020 10:29:42 AM Edited Mar 29, 2020 10:33:35 AM by Abdur R
Hello,
I have the same issue I can't send a job offer to the freelancer its very much annoying that I tried 10 times to send the offer but the payment method declined I used a Visa card although it says that your primary billing method is added successfully. But when I proceed to hire the freelancer it gives the error. Please resolve this issue ASAP.
AB
Jun 8, 2020 06:47:44 AM by Muhammad Umair A