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Re: What happens to the money funded when the offer to the client is withdrawn?

Active Member
Karel P Member Since: Jul 17, 2018
11 of 23

Good morning,


Avery thanks for your promt reponse. I should see the funds in my account for the refund within 5 business days ?

Avery O Moderator Member Since: Nov 23, 2015
12 of 23

Yes, Karel. It should reflect on your account within 5-business days.

~ Avery
Active Member
Raghav K Member Since: Jul 31, 2019
13 of 23

Hey Upwork People


   I hired a freeLancer and therefore paid some money to be held in escrow. The freeLancer declined the offer. When do I expect to get a refund

Aleksandar D Moderator Member Since: Mar 23, 2019
14 of 23

Hi Raghav,


Thanks for reaching out to us. I can confirm that the refund was successful from our end. It should reflect on your account within 5-business days.


Thank you.

~ Aleksandar
Community Guru
Abinadab A Member Since: Sep 26, 2016
15 of 23

You should update your documentation to reflect the fact that refunds from withdrawn/declined offers take up to 10 business days to show up in the bank, and not 5, as you currently claim.


This has been my experience on Upwork - I've often had to wait up to 2 weeks.


Updating your messaging will save you the heaps of resources you currently spend answering customers asking "Where is my refund?"

Active Member
Karel P Member Since: Jul 17, 2018
16 of 23



Avery its been 8 business days and i still haven't receive my  refund. Can you explain why i haven't received my refund because it was to my understanding that  it takes 5 business days to get a refund?

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
17 of 23

Hi Karel, 


We'll have one of our agents reach out to you directly and have the issue investigated further.


Thanks for your patience.

~ Valeria
Active Member
Karel P Member Since: Jul 17, 2018
18 of 23




Can you please advise me what happens when a customer cancels a contract . I have attached a file to show you what the upworker said and proof that he has cancelled the contract. 


This is the message i received from the upwork employee


This is too much of work for us for $ 100.. If you wanted a template to be followed you should have given us before the start of the project... We are busy to take this project further and spent more time on it... Hence cancelled the project and refunded the amount back to you.

Thank You

Rajesh Ponnan

**Edited for Community Guidelines**

Goran V Moderator Member Since: Mar 24, 2017
19 of 23

Hi Karel,


If a freelancer was hired on the contract once you cancel it a refund request will be created for the freelancer. The freelancer will have 7 days to respond on this request, weather to approve the refund or reject it. Once the refund is approved the funds are also reversed back to your account.
If you need help regarding your previous refund request please follow up on your ticket and our team will assist you further. Thank you.

~ Goran
Active Member
Rahul R Member Since: Apr 18, 2020
20 of 23

 I have posted a job and hired a freelancer. But he could not do it and did a fake job. Then I witdrew the Job and removed it. But I can not see the amount of $100 that paid through my credit card in my balance. When can I get my money back. Please let me know.