I am a comprehensive problem solver and quick learner. I have a Customer Service background, business development expertise, operation quality system skills, overall skilled management experience, and strong knowledge in account management experience. I am very reliable and dependable with an amazing attendance record and review history. I have always advanced and picked up quickly with new processes/strategies. I work well in a team but also have the ability to work with little or no direction on my own. I am looking for the right opportunity, which will allow growth and development.
Specialties ๏ Warranty Management ๏ Respond to customers enquiries ๏ Follow up with new clients a week / a month into services ๏ Touch base with all to ensure client satisfaction ๏ Phone, E-mail/Chat Support ๏ Tech-Support (Inbound) ๏ Service Sales & Marketing ๏ Customer Service Delivery ๏ Service Support Operations ๏ Takes ownership and pride in their work ๏ Adapts really well to changes on-the-go ๏ Is technology savvy ๏ Can handle tight deadlines ๏ Ability to juggle multiple projects simultaneously - gets things done, meets deadlines and keeps promises ๏ Attend daily team huddles ๏ Attend all staff meetings each week ๏ Attend monthly all staff meetings and other meetings as requested / scheduled ๏ Assist in resolving issues arising from core functions of the company i.e. Workflows & SOPโs ๏ Profit Centre Operations (Service) ๏ Service Strategy Planning & Management ๏ Hosting Visionary/Integrator Meetings between Project Managers, Business Heads /CEO & MD to re-align plans & results best suited for the growth and development of the division/organization. ๏ Evaluate the performance of team members ๏ Channel Service Management (Service Franchisee) ๏ Service Dealer Development (New Franchisee Development) ๏ Customer Relationship Management ๏ Setting up service joint ventures in respected territories and Zones ๏ Generating Periodic Reports to allow the CEO/MD to see a better overview of the operations Added to my skill I have managed: ๏ Business Development Operations ๏ Direct Sales & Marketing ๏ New Client Onboarding and ๏ SBU management ๏ Training and IT enabled service marketing ๏ Channel Management ๏ Account Management ๏ Product Management ๏ Govt. Liaison & Coordination ๏ Relationship Management ๏ Training & Development (Soft Skills and Technical Skills) ๏ Team Management ๏ Client Relationship building ๏ Managed Services ๏ HR Staffing and recruitment ๏ Business Partnership Development I have Successfully Built and Managed Geographically Disbursed Teams in different types of corporates spanning from Office Automation to Telecom Hardware & Services to HR Staffing Services to IT Hardware/Solutions. An Astute Professional with a keen sense of Ownership and Drive, who can Identify Opportunities and Direct an Organization in the Visioning & Creating Winning Business Strategy, Development of a Channel and Distribution System and Execution of an Aggressive Business Plan, Growing Smaller Businesses into Substantial Ones by Creating & Driving Winning Teams. I have and am confident to manage complex challenges with maturity and a "can do" attitude. I always like to do something different and use all possible resources to deliver best possible results. I am level headed and down to earth person. My diverse career movements indicate that I am a capable professional who can handle diverse assignments. I am indispensable and result oriented and can be a great asset to any organization. It would be my goal and personal delight, if I could assist your organization or my seniors through the knowledge and experience I have gained and share it in the growth and development of the organization, my team and myself. Should you find my profile suitable , I would be glad to be interviewed by your esteemed organization. Please revert...
