Aug 26, 2019 08:12:44 AM by Ana Alexandra L
Hi,
I am trying to add a new image to my portfolio. It is under 690 px wide. The format is portrait, but Upwork crops it (not just the cover, it crops the whole image and mages a landscape of half of it). Is this a bug? Looking forward to some assistance. Thanks.
Best,
Ana
Aug 26, 2019 09:40:19 AM by Bojan S
Hi Ana Alexandra,
The minimum dimensions for images are 400px width x 300px height, however 1000px width x 750px height is recommended. Could you please try those recommended dimensions and see if it looks better?
Thank you!
Aug 26, 2019 10:17:15 AM by Ana Alexandra L
Aug 26, 2019 03:33:09 PM by Bojan S
Hi Ana Alexandra,
You can expect to receive an update on your ticket directly as I've followed up with our team about your concern and our agent already reached out to you via this support ticket.
Thank you for your patience.
Aug 27, 2019 01:11:00 AM by Ana Alexandra L
Aug 27, 2019 03:34:50 AM by Goran V
Hi Ana,
Yes that is correct. If you have any additional questions feel free to follow up on your ticket and our team will assist you further. Thank you.
Sep 5, 2019 11:01:05 AM by Milena S
Hello Bojan,
I also have problem with uploading items to my Portfolio. I am trying to upload infographics in portrait format to my Portfolio. It is not problem to adjust document width, but infographics have to stay in portrait format and it is not possible.
The second problem is that colours look different on uploaded version compared to original.
Do you have some advice for me?
Thank you,
Milena
Sep 5, 2019 01:06:05 PM by Bojan S
Hi Milena,
I'm sorry to hear about the trouble this caused. One of our team members will reach out to you directly via support ticket to assist you with uploading your Portfolio item correctly.
Thank you for reaching out to us!
Sep 5, 2019 01:14:36 PM by Ana Alexandra L
Hi Bojan,
I just checked, and my problem persists as well. So I am thinking it is an issue all over the platform.
Hope this gets solved. Thanks.
Best,
Ana
Sep 5, 2019 02:40:06 PM by Bojan S
Hi Ana Alexandra,
We apologize for the inconvenience this caused. Our team will keep you updated regarding this issue directly via your existing support ticket.
We appreciate your patience while our team is working on fixing this issue.
May 21, 2020 12:39:43 PM by Dragan V
Hi Bojan,
I am afraid that I have the same problem as Ana,
Colours of my work are not the same as original when I upload.
Can you please give me some advice on how to fix this.
Thanks
Dragan
May 21, 2020 02:38:44 PM by Bojan S
Hi Dragan,
Could you please try uploading a picture with recommended dimensions: 1000px width x 750px height. To learn more about portfolios, check this help article.
Thank you!
Sep 23, 2019 09:28:53 PM by Jacqueline P
Is this about adding images to one of the new specialized portfolios? I thought we could no longer add or change our general one.
It's good to have specific pixel dimensions, thanks.
Sep 24, 2019 05:03:03 AM by Milena S
Hello Jacqueline,
Yes, I couldn't add images to the specialized profile. But now it seems that problem is solved. I've added images in portrait format.
Thank you,
Milena
Mar 26, 2020 01:37:31 PM by Gregory A
Hi there,
I am having the same problem with the system cropping and cutting my images.
So is the solution to this problem that you can only upload portrait style and thin horizontal style images to a specialized profle and not your regular profile? I prefer to just have my regular profile as many of my clients user feedbacks are on this profile.
Mar 26, 2020 02:41:37 PM by Bojan S
Hi Gregory
The minimum dimensions for images are 400px width x 300px height , however 1000px width x 750px height is recommended. To learn more about portfolios, checkthis help article.
It looks like the image you are trying to add is a vertical image. The frame for portfolio images is horizontal. That's why the recommended dimensions have more pixels for width than for height. You could try a different picture, that's horizontal or rework this image to add borders to it and make it horizontal.
Thank you!
Mar 31, 2020 09:06:16 AM by Gregory A
Mar 31, 2020 10:04:00 AM by Bojan S
Hi Gregory,
Unfortunately, the currently available frame for portfolio images is horizontal. Could you please try uploading a picture with recommended dimensions: 1000px width x 750px height. Then it should fit into the provided template.
Thank you!
Apr 22, 2020 09:04:41 AM by Dragomir D
Hello. I am new to Upwork, nevertheless..
I have just lost 30 minutes of my life finding the information that didn't do anything to fix my frustration about the portfolio pictures.
You put us in a huge disadvantage especially to old freelancers who have had the change to use vertical images.
More and more images are getting vertical as most of the people are on their cellphones. I attached an example..
This does not look like it is made in help of freelancers, rather to make portfolio pages load more quickly. By the way, this is another aspect where corrections are needed. Portfolio pictures load eeeextremely slow.
Thank you. I rarely make comments, hopefully sometime someone will address this for a future fix.
Apr 22, 2020 09:45:14 AM by Bojan S
Hi Dragomir,
Thank you for the feedback, I'll be sure to share it with our team.
Dec 5, 2020 08:19:57 AM by Sara K
Hello,
I believe I'm experiencing the same issue regarding the change of colors in the uploaded image. Could you tell me if this is somehow fixed or not?
It really makes an impact of how my prevoius work looks to other clients. It could be a big disadvantage.
Thanks,
Sara
Dec 6, 2020 12:03:13 AM Edited Dec 11, 2020 02:18:45 PM by Nikola S
Hi Sara,
I am sorry for the late response. Could you please try uploading the images again with the recommended dimensions: 1000px width x 750px height? Feel free to check this help article to learn more about portfolios.
Let us know if you are still experiencing the same issue so that we can assist you further.
Dec 19, 2020 03:20:48 PM by David W
Hello, I didnt want to create new topic but I have spend over 30mins trying to figure out how to upload my portfolio pictures (1366x768px) and so far they always get cropped... Can you tell me what I'm doing wrong here? Thanks
Dec 19, 2020 04:31:30 PM by Luiggi R
Hi David,
I'm sorry to hear you had trouble uploading your pictures. Please note that the recommended dimessions for portfolio images are 1000px width x 750px height. Feel free to check this help article to learn more.
Thank you.
Jun 29, 2021 02:20:45 PM by Olimpia R
Hello,
I have the right dimensions 1000px x 750 but my pictures are still cropped. Why? 50% of my work is not shown which of course, does not make any sense....this is how it looks like after uploading it...please help
Jun 29, 2021 02:57:29 PM by Bojan S
Hi Olimpia,
The frame for portfolio images is horizontal. That’s why the recommended dimensions have more pixels for width than for height (1000px width x 750px height is recommended). You could try different pictures, that’s horizontal or rework current images to add borders to those and make them horizontal. To learn more about portfolios, check this help article.
Thank you!
Jul 5, 2021 02:35:01 AM by Jim E
Hi Bojan,
I would just like to add another voice to the group requesting vertical image capability in the portfolio.
As has been said by previous posters, there are many instances where portfolio pieces are vertical by design and necessity. Adding background space to force them into landscape mode, or cropping them into landscape mode, almost always comprimises both the quality of the work and the effective resolution - not ideal when we're trying to impress a client.
Is this something we can expect to see in the near future?
Many thanks for your support,
Jim
Jul 5, 2021 03:08:44 AM by Aleksandar D
Hi Jim,
Thanks for taking the time to share your feedback! I'll pass it along to the team for review.
At this time, we don't have any new information about this. We'll definitely let the Community know if anything changes in this area.
Thank you.
Oct 14, 2021 12:51:44 AM Edited Oct 14, 2021 12:53:59 AM by Artem S
Yeah, upwork... Not providing such simple functionality for your site is really unprofitable for your company's reputation.
Mar 30, 2022 03:01:37 AM by Anna H
Hi Bojan !
I have the same issue as Ana
I want to add vertical portfolio (Web design portfolio convenience to add vertical, if we crop it design will look non presentable)
How can I add my portfolio vertical not horizontal
I will be very thankful if you help me
Mar 30, 2022 04:03:43 AM by Nikola S
Hi Anna,
Please note that when you upload your image, you will see a preview which is in a cropped, square size. There is also an edit icon there that will prompt you to adjust the cropped square. If you ignore the edit icon and don't edit the crop, you can publish your portfolio and the images will be displayed in the original ratio.
Could you please try uploading your image again and let us know if you're able to publish the image in the original size and with vertical orientation, without cropping it?
You may want to check this help article for more information.
Nov 23, 2021 10:05:50 PM by Md. Abdullah Hel K
The minimum dimensions for images are 400px width x 300px height , however 1000px width x 750px height is recommended. Attachments can be in .doc, .swf, or .pdf format.
Dec 28, 2021 10:41:20 PM by Afaque J
Use this Link to edit your Image :
https://www.imgonline.com.ua/eng/resize-image.php
I used : Width : 380 & Height : 350
-----------------------------------------
Step 1 : Select Image
Step 2 : Set width and height in pixels
Width : 380 , Height : 350
Step 3 : Type of resizing :- Select Stretching or narrowing
Step 4 : Output image format - Quality =100 %
Step 5 : click OK
Step 6 : Done (Now You can download )
Note : If size unfit you can adjust according to your need