Nov 29, 2022 05:59:39 AM by Anas N
Hello,
I am a 100% JSS, Top Rate Plus freelancer, with a wonderful 2 years record of working in Upwork, i never had any issues with any client or break any of Upwork's rules, i have 5 stars on 99% of my jobs and have had the best work experience of my life through Upwork.
This morning i got a notification that my account has been suspended, when i check the reason, its :
"We noticed your name has changed on your account, so we need to verify that you are the owner of this account."
But i have never changed my name ever, and now am facing issues with the reverification, the issue is. :
I do not know how to resolve the issue, i can :
Nov 29, 2022 07:08:40 AM by Nikola S
Hi Anas,
Thank you for reaching out to us. I am sorry to hear about your account status. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Dec 1, 2022 05:26:53 AM Edited Dec 1, 2022 05:47:05 AM by Anas N
Hey Nikola,
I just wanted to let you know, that :
I do not know what to do actually, could you please notify the team to contact me and update my status? I submitted everything that is needed on the reverification link : https://www.upwork.com/ab/fivs/verify/iDBO7-5I6A0Qy_4AXE7737r2AiA=
as well as on the support ticket
: https://support.upwork.com/hc/en-us/requests/37900387
This is really the first time i encounter such situation, i appreciate any further help / guidance from you.
Waiting your reply as soon as possible,
Regards,
Anas Nadifi
Dec 1, 2022 04:14:24 AM Edited Dec 1, 2022 05:47:34 AM by Anas N
Hey Nikola,
I just wanted to let you know, that :
I do not know what to do actually, could you please notify the team to contact me and update my status? I submitted everything that is needed on the reverification link : https://www.upwork.com/ab/fivs/verify/iDBO7-5I6A0Qy_4AXE7737r2AiA=
as well as on the support ticket
: https://support.upwork.com/hc/en-us/requests/37900387
This is really the first time i encounter such situation, i appreciate any further help / guidance from you.
Waiting your reply as soon as possible,
Regards,
Anas Nadif
Dec 1, 2022 06:05:26 AM by Andrea G
Hi Anas,
I checked and can see that the team has recently updated your support ticket. Please continue to communicate with them as they are the ones who can best assist you.
Dec 1, 2022 07:10:48 AM by Anas N
Hey Andrea,
So in the support ticket, i was told to wait 24-48 hours and recontact the support team if i get no reply, and the only reply i got is to wait another 24-48 hours, so i felt stuck, especially that i did submit to the verification link etc..and the link now just redirects me to job feed.
Thanks for the reply.
Anas
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