Beneficiary name is mismatched

[#1]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Sudip,

It looks like you were able to successfully set up your payment method and initiate the withdrawal at it. If our team needs any additional information, they will reach out to you directly. 

Thank you.

[#3]

My Paypal account name is written in cyrillic and approved and can't changed at latin. And Upwork don't support cyrillic. 
What should i do? help please

[#4]

Hi Alexey,

Thanks for reaching out to us. Please, allow up to 24 hours for the team to review your account. They’ll let you know if any further steps are required from you.

[#5]

hi I have a jumble on my name yet don't actually see the distinction... would you be able to assist me with approving my payoneer represent my installments? much thanks to you

[#6]

Hi MacHiel,

Could you please clarify your request so that we can assist you accordingly? Are you trying to add a Payoneer card as your billing method?

[#7]

To whom it may concern,

I recently updated our account information and added the Bank information and i see the following

" Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account"

I am looking for all the avenues possible to correct the name on the account and unfreeze the payment method, would you please direct a team member to contact me as well.

[#8]

Hi, I received the notification about my paying method suspended due to mismatched name.

The name in my bank looks in different order (First Lastname+Second Lastname+Name) and with my second lastname. Upwork name is Name+Lastname. Also my Upwork ID is a fantasy word.

If I use the name stated in the bank, people will think that my name is my last name....

Could this be verifyed?
Which one is really the problem? Would it be fixed if I add my second lastname?

[#9]

Hi Daniel,

Thanks for reaching out to us. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

[#10]

Hello.

I've been put on hold too >_< I tried several things and double-triple check that my account and bank account do have, indeed, matching names. And they do. But, still on hold...
I will add that just like Daniel (previous message) The name in my bank looks in different order (Lastname+FirstName : as we usually do in France) and Upwork name is FirstName+Lastname. Also my Upwork ID is just Stephane B, but it also appears cleary and full length in my Upwork profile account.

On top of this, I already provided my governement ID with, guess what, matching IDs once again...

That is getting really annoying 😞

Little help ? Thanks !

[#11]

I finally got verified two days back and decided to add my bank account details today, which resulted in another hold, turns out my Upwork Profile says MohAmed, while my bank account is MohOmed, which is a mistake from my side, I just changed my upwork name accordingly, but can't verify for the ID because I don't get a NIC option on this one.

This is really tiring and I apologize for the trouble I'm causing, but can someone help me out, this one time? 

[#12]

Hi Mohamed,

Thanks for reaching out to us. Please, allow up to 24 hours for the team to review your account. They’ll let you know if any further steps are required from you.

[#13]

Hi still the same, been 72 hours, still no follow up on this, finally my profile name change has gone through, once I get my identity verified via the NIC option, I can add my bank account........ 🙂

[#14]

Hi Mohomed,

I checked and it looks like you still didn't submit the requested documents. Please click on the 'Get Started' link in the notification and upload your documents.

Thank you.

[#15]

Hi Aleksander, sigh, the document itself is the problem at the moment, as it asks for a Drivers License or Passport, both of which I don't have, I used my NIC (National Identity Card) to get verified last week, but after the hold I don't get the NIC option. 😪

[#16]

Hi Mohomed,

There should be an "Other" option that would allow you to upload your NIC. Could you please confirm if you can see it in the dropdown after selecting your country?

Thanks!

[#17]

Nope, I don't get the other option..... 

[#18]

Hi Mohomed Akmal,

Apologies for the delay in my response. I checked this with the team and they advised you could upload your NIC by choosing any of the options available to you. 

Thanks!

[#19]

Hi Andrea, thanks, tried it, but that didn't work, I uploaded the backside, as that is the one with details, one day later, I get a message asking to upload the front, I just uploaded front, but it has only my photo in it. My payment for the job I did arrived 02 days back, and here I am struggling for 02 WEEKS trying to get my verification stable in order to add my account. Sigh.

[#20]

Hi Mohomed,

I followed up with the team and you should be all set now! However, in order to activate your payment method and access your earnings, you need to go to Settings > Tax Information and complete the W-8BEN form, which purpose is to confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents.

Thank you.

[#21]

My bank account name doesn't match to my profile name. My  profile name is **Edited for Community Guidelines** and my bank account name is **Edited for Community Guidelines**. Please help me to solve this problem.

[#22]

Hello Dulith,

You can update your bank details and our team may reach out to you if they need any clarification on the payment method added to your Upwork account. 

Thank you.

Pradeep H

[#23]

Hello Pradeep

Thanks for helping me. Should I upload my bank statement for that process?

[#24]

---

Dulith K wrote:

My bank account name doesn't match to my profile name. My  profile name is **Edited for Community Guidelines** and my bank account name is **Edited for Community Guidelines**. Please help me to solve this problem.

---

Which is your real, legal name as it appears on your ID documents? Those look like two completely different names-

[#25]

Hello petra

My full name on ID is **Edited for Community Guidelines**. And  that's what is abbreviated as 

**Edited for Community Guidelines** on my bank account.

[#26]

Hi Dulith,

I checked with our team and you don't need to provide any document or change your name for now. Please allow more time for your payment method to become active and let us know if you need further assistance after that. 

Thank you,