Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[AleksandarD]

Hi Ramandeep,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[viralmk]

i added my company's bank detail. and got same problem 

[AleksandarD]

Hi Viral,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[tonumarius]

Hello,

Just registered on your platform and I have to say it's awesome.I need one thing from you guys.

How can we recheck my bank account as it seems that on first try i got a name mismatch.

Will be needing this to be fix asap as i will be contracted soon and will need to withdraw funds to my bank account.

I just need to mention that account has been created more than 3 days ago.

Please assist.

Regards

[BojanS]

Thank you for reaching out to us, Marius.

One of our team members will reach out to you directly via a support ticket to assist you with your request. 

[4de82cb7]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

[g_vasilevski]

Hi Yasser, 

Please allow up to 72 hours for the review on your payment method to be completed. If you're still experiencing any problems after this, feel free to follow up here. Thank you.

[4de82cb7]

ok, thanks for the quick answer 

[maeuniceann]

Hi,

I’m also experiencing the same.

I’m using the same name on upwork and my bank but there’s an error showing it is mismatched.

Please assist. Thank you.

[PradeepH]

Hello Ma Eunice,

Thank you for your message.

I am pleased to inform you that your payment method has been approved and will be active after 3 days.

Thank you.

Pradeep

[maeuniceann]

Hi Pradeep,

Thank you for your fast response.

Have a good day

[hasan_tasnimul]

Hello Sir, 

My Upwork profile name and local bank account name are the same. I withdrew payment twice before. But today I saw my payment method is deactivated because my beneficiary name is mismatched. While I didn't change anything on my Upwork as well as my bank account. 

Can you help me, please?

Thanks!

[AndreaG]

Hi Tasnimul,

I can see you were able to submit a support ticket with our team regarding this and the team was already able to assist you!

[f7b4b791]

Hello! I tried setting up my bank account to enable me withdraw and was notified that my name is mismatched with that on my bank acount. I think that there is a mistake somewhere.

[AveryO]

Hi Dmain, 

I can confirm that there is indeed a name mismatch with the name of your bank account and your Upwork account. This will go through a manual review within 24 to 48-hours. If you don't hear back then, you can come back here, and update this thread, and our team will assist you further.

[f7b4b791]

My nickname is Dmain G on Gmail, it reflected on Upwork as my user name sitting right on my profile. My name is Solution Uwadiae Bayo. What should I do to rectify this issue? 

[BojanS]

Hi Dmain,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about mismatch on your documents and suggest editing your Upwork profile name to match your legal name. 

Thank you.

[f7b4b791]

Hello! I tried updating my name from Dmain G (Nick Name), to my name Solution Uwadiae Bayo. It was denied. I got a mail asking me to request for a manual review. I replied the mail as directed asking for a manual review. I am yet to any updates from Upwork.

[BojanS]

Hi Dmain,

We'll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[antcrews-jubayer]

My financial account name is showing old name. I changed my profile name to "Md Jubayer Ahsan" but in notificaiton and email it is showing "Md Jubayer Ahsab". I want to change my financial account name to "Md Jubayer Ahsan".

[AleksandarD]

Hi Md Jubayer,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[kolesnik_ivan]

Hi. I have a similar problem. I would like to change the financial name from Ivan Kolesnik to Ivan Koliesnik, because I made a mistake when spelling.

I will be glad if you help me. Thank you.

[antcrews-jubayer]

Hello Ivan

In your profile if you correct the name then it's okay. Then upwork will deposit two small amounts in your given bank account information and upwork will send you an email to verify those two deposit information once you verify your bank account using the two small deposits, your bank account will be updated to the name which is currently showing in your bank information.

[eb4a67ab]

Hi team, 

Adding a manual name review request. Please let me know if an identification verification will be necessary (https://support.upwork.com/hc/en-us/articles/211067788-What-documents-are-acceptable-for-ID-Verifica...) as I'm requesting to change my account name to Ashok **edited for Community Guidelines** from Ashok **edited for Community Guidelines** (which is actually my middle name, and not on the bank acct.)

Thanks for your attention!

Ashok

[AveryO]

Hi Ashok, 

It looks like you just recently added your bank account. This will go through a manual review process within 24-48 hours. If you don't hear back about this, please update this thread so that our team can assist you further.