Beneficiary name is mismatched

[sandee_miranda]

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my nickname when I created this account.

But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

Thank you!

[BojanS]

Hi Waqar,

You can update your name by going to Settings and using the edit button. If your name variation is not acceptable, our agent will advise you directly about the mismatch on your documents and will suggest editing your Upwork profile name to match your legal name.

[f49ce9dd]

Hi, I'm trying to pay my connects with my PayPal account and it doesn't let me use my PayPal balance. ¿What can I do?

[NikolaS]

Hi Maria,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects. You can access your tickets on this page.

[brian_dos_santos]

I recently add my PayPal as a payment method, but the message "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." still jumping even when the emails and the names in both accounts are the same.

[wahlavisions]

I am confuse about a thing, I hope you will clear me out on this matter 🙂

I am about to connect my Get Paid > Payment Method as Direct to Local Bank.

Now, for Example,

• My Profile name is First Name / Middle Name.
• My Government ID name includes and written as First Name / Middle Name/ Surname.
• My Local Bank Account holder name includes and written as First Name / Middle Name/ Surname.
• But name written on Certificate of Earning is First Name / Surname.

My question, Is my name mismatched here for payment to go through? or Everything is fine here and i am just thinking too much?

[JoanneP]

Hi Salman,

The name reflected on your payment method should match the name you have on your Upwork profile. If in case verification is required, our team will reach out to you directly. Please let us know if you have further questions. Thanks.

[wahlavisions]

Hi Joanne Marie P,

Thank you for replying. I am a freelancer.

After your answer, i did little research and check out invoices provided by upwork.

It very weird that,

• Upwork is right about my Profile Name (First/Middle Names) [Found in profile/chats/messages]
• Upwork is right about my Bussiness Name (First/Middle/Surname) [Found in contract invoice with client]
• But when it comes to Certificate of Earning, it only mention my (First/Surname). [Found in Certificate of Earning]

Why Certificate of Earning, does not show my Business Name (First/Middle/Surname)?

?

[JoanneP]

Hi Salman,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[wahlavisions]

Thank you Joanne Marie P

Looking forward to it.

Good day 🙂

[73ad9a3e]

So I just recently added my paypal account and it says names do not match because on upwork I did not put my full name but I just recently got my ID verified, Can I do something so fix this?

[AndreaG]

Hi Carlos,

Someone from our team will reach out to you via support ticket to assist you further.

Thanks!

[2091a9c9]

the beneficiary name is mismatched     how to deal

**Edited for Community Guidelines**

[AndreaG]

Hi Svyatoslav,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[paavu]

Hi Community,

I have added my Company Bank Account as a Payment method. 
After a couple of days, I got this notification "bank account different name" and the Upwork team will respond through email to provide additional documents for verification.
I have company Incorporation certification, I am the Authorized person to handle the Bank transactions
But the email I receive to provide the documents didn't ask for company documents, Just asked the personal ID, I provided my PAN number and Driving Licence copy.
And Form just completed the procedure with just my personal documents. Didn't give the option to upload the company document as a verification proof that I am the authorized person to handle the bank account.  Now, the form link is not active and my account showing this message and I didn't find any option to submit company documents to verify the payment method.
"Payment method has been deactivated because the beneficiary name on your payment method ". Please guide me on how/whereI can resubmit additional documents.

Thank you 

[AleksandarD]

Hi Aneesh,

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[bunriz]

Hello,

I used Paypal to get paid by Upwork since 7 months ago and have no problems.

but today Upwork notify me that "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." In spite of they are the same.

how can i solve this problem?

Thanks,

Anyamanee

[AleksandarD]

Hi Anyamanee,

Please allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

Thank you.

[66ecf5bc]

Hi Anyamanee J,

If Upwork has deactivated your payment method and your beneficiary name is the same. The team will revert back to you soon and would let you know what to take further steps. Just wait for 24 hours and your issue will be resolved.

Thanks.

Naheedmir

[491148fe]

PayPal name in Cyrillic and Upwork name in Latin, but it's the same name.

Диана **Edited for Community Guidelines** and Diana **Edited for Community Guidelines**, just because in PayPal I need to use only Cyrillic because I have Russian citizenship. Help me solve this problem, please. 

[AleksandarD]

Hi Diana,

If there is a name mismatch, you need to allow up to 24 hours for the team to review your account. They’ll let you know if any further steps are required from you.

However, I checked and it seems that you need to fill out the W-8BEN Form in order to activate your withdrawal method.

Let us know if you need further assistance.

Thank you.

[491148fe]

Thank you, Aleksandr.

I filled out this form, but the "get paid" method is still not confirmed. What else can I do? Can you, please, write down a link where I can write for the team, I'm not sure that I found the right one. Thanks a lot!

Is this the right window?

[BojanS]

Hi Diana,

Please allow up to 24h for our team to review your newly added payment method and they'll update you directly via a support ticket if they need any additional information.

Thank you for your patience!

[afho_whk]

My account name is Ayesha Waheed but my actual name is afnan amin ali so it is giving me this error:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Thanks for your considering look foward to hearing from you

[martina_plaschka]

---

Ayesha W wrote:

My account name is Ayesha Waheed but my actual name is afnan amin ali so it is giving me this error:

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Thanks for your considering look foward to hearing from you

---

You have to change your name to your real name. 

[41ecceff]

If your actual name is not the name is on upwork, then how did you verify your identity with the current name? That is strange!

[raja-chandra]

Hey,
I am new to Upwork.

I got an error message that "the beneficiary name on your payment method does not match the name on your Upwork account." 

I didn't have a legal last name (all my documents and bank account have my First name only) whereas Upwork doesn't allow to create an account without a last name. However, recently I have added my last name legally but it's in progress. I have all the supporting documentation that shows that I will be legally known with my last name now. It will still take me some time to get it updated in all other govt ids. Upwork is not able to authenticate my bank account because of the mismatched beneficiary name since my last name is not updated in my govt ids and bank account. Your help would be appreciated.

Thanks in advance.

[BojanS]

Thank you for reaching out to us, Raja and Ayesha.

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your requests.

[b7a28324]

So my account name and the name I wrote to the payment page does not match, I want to get my payment from one of my friends credit card but obviously his name - surname is different than my name which is an issue for upwork.. What should I do?

[JoanneP]

Hi Oguz,

One of our team members will update you directly via a support ticket. Thank you.

[1cadd739]

Hello,
I keep getting this when I try to add my paypal payment method,
' beneficiary name on your payment method does not match the name on your Upwork account'
Name is the same: 'Omar Zahir'
The thing is my email is taken into account, not my name!, upwork is comparing my name to the email I used to create paypal.
wha should I do?

[BojanS]

Thank you for reaching out to us, Omar.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your concern. 

[NikolaS]

Hi Louie,

One of our team members will reach out to you directly via a support ticket to assist you further with your beneficiary name mismatch. You can access your tickets on this page.

[jambutongia]

Hello,

My Payment Method is restricted as my name in Bank and my name in Upwork profile mismatch with very minor word like Middle name. I want to change my Upwork name so kindly suggest further steps where I have to submit my documents to support this.

Thanks & Regards,

Jambu Tongia

[NikolaS]

Hi Jambu,

One of our team members will reach out to you directly via a support ticket to assist you further with your beneficiary name mismatch. You can access your tickets on this page.

[stefsusrb]

Hi, I have the same problem.

My Paypal payment method is declined, it says that names are different but it's the same. Could you check that please? It's the same email and everything.

[NikolaS]

Hi Stefan,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket as soon as possible to assist you further. You can access your tickets on this page.

[mmukarram_asghar]

Hello

I need help adding my Paypal to Upwork payment method, but it says that your name should be matched You can check the screenshot https://prnt.sc/ux6wwi, the PayPal email won't work?
Suppose if the Paypal is with a different name?

Please help me with this..

[NikolaS]

Hi Murtaza,

One of our team members will reach out to you directly via a support ticket to assist you further with your beneficiary name mismatch. You can access your tickets on this page.

Thank you,