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a46e3944
Community Member

Can't Move Past Support Landing Page

Hey, I am trying to complete my Identity Verification, but every time I click something on the Support home page, it takes me back to the landing page. I tried on Safari, Google Chrome, and Safari for iOS. Is this just on my end, or should I use a different device? 

3 REPLIES 3
luiggi_rosado
Moderator
Moderator

Hi Albert,

 

Did you follow the instructions from within the support ticket that was created for your identity verification process? If you did and the problem persists, please let me know so we can further assist you.

 

Thank you.

~ Luiggi
Upwork

I can't get to the link you sent because it keeps rerouting me to the
landing page, no matter what.

Hi Albert,

 

Thanks for confirming that. I shared this with the team and one of our agents will be reaching out to you via a support ticket to assist you further. 

 

Thank you.

~ Luiggi
Upwork
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