Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Mar 3, 2019 05:28:43 PM by Robert B
I suspect this is obvious, but apparently, according to my profile, I am from Albania. Never having been away from Canada a lot, I can't change the country. Using Chrome.
Mar 3, 2019 08:33:09 PM by Avery O
Hi Robert,
I've updated your country from Albania to Canada as requested. You may now update your profile's address by going to your Contact Info page (Settings > Contact Info).
Mar 4, 2019 06:54:58 AM by Robert B
Mar 4, 2019 08:11:11 AM by Bojan S
Hi Robert,
Please, clear your cache and cookies and/or try to use a different browser to log in to your account and fill all the fields under your location information.
Make sure all the fields are completed and then click Review Application at the bottom of the page. Our team will reach out to you with the results within 24 hours.
Thank you!
Mar 4, 2019 11:47:12 PM by Ibrahim S
Hi,
I am in a process of registration; however, I got stuck with ID verification being set to my old country. Currently, I am based in Jordan.
Please help me as soon as possible.
Best Regards,
Mar 4, 2019 11:54:16 PM by Petra R
Ibrahim S wrote:
I am in a process of registration; however, I got stuck with ID verification being set to my old country. Currently, I am based in Jordan.
Don't you mean "Currently, I am based in Jordan Libya?"
Mar 5, 2019 12:19:29 AM by Vladimir G
Hi Ibrahim,
I updated your country as requested, you can proceed with completing your profile.
Mar 5, 2019 10:43:14 AM by Kate W
I have the same issue - trying to create a profile, but it will only let me be in Serbia, which is probably beautiful but not a country I've ever even visited! I'm in the US.
Mar 5, 2019 11:24:15 AM by Bojan S
Hi Kate,
Your country was updated to the United States. Feel free to add the rest of the information on your profile.
Mar 6, 2019 10:46:43 AM by Prince P
I tried to change my address from India to USA since I moved here but it keeps on asking me to update my W-8BEN information. And even after doing that it doesn't let me change the address.
Mar 6, 2019 11:21:18 AM by Bojan S
Hi Prince,
Your country has been updated from India to the United States. Feel free to add the rest of the information on your profile. Thank you.
Mar 10, 2019 11:27:03 PM by Sheena D
Hi, can you please change my country from Australia to Philippines? Thanks..
Mar 11, 2019 12:16:55 AM by Avery O
Hi Sheena,
I have updated your country from Australia to Philippines as requested. You should now be able to update your address by going to your Contact Info page (Settings > Contact Info).
Let us know if our team can assist you further.
Mar 11, 2019 10:16:57 AM by Weston K
I would like to change my country from South Africa to Zimbabwe but I do not see the option to add Zimbabwe
Mar 11, 2019 12:28:43 PM by Bojan S
Hi Weston,
Unfortunately, Upwork isn't able to service certain countries as we aren't able to send payments there. In those cases, the country will not appear in the list when setting a location. We apologize for the inconvenience.
Mar 11, 2019 06:48:14 PM by Reddy Prathyusha S
Hello, I am trying to create new profile but the country default shows the UK but I stay in the USA.
I can't change the country so I stuck there
Please help me
Thanks
Reddy Prathyusha Soma
Mar 11, 2019 10:46:02 PM by Avery O
Hi Reddy,
Please complete your phone verification, and once verified, let us know so that we can look into your account further.
Mar 12, 2019 08:15:58 AM by Reddy Prathyusha S
Mar 12, 2019 08:40:55 AM by Bojan S
Hi Reddy Prathyusha,
Your country has been updated to the United States. Feel free to add the rest of the information on your profile. Thank you.
Apr 3, 2019 07:51:48 AM by Ross H
Hi Bojan,
I am having the exact same issue, could you please change me from the UK to the US because my phone number is a US number and I am unable to verify at the moment,
Thanks in advance,
Ross
Apr 3, 2019 08:26:45 AM by Bojan S
Hi Ross,
One of our team members will reach out to you directly to assist you with your request.
Thank you.
Mar 12, 2019 04:34:02 AM by Samuel B
I read the only way to change your country is posting here and ask for support.
It is for some reason stuck on Stanley, Falkland Islands, however I'm from Strasbourg, France.
Please may somebody change it so I can finish my application.
Thank you by advance,
Mar 12, 2019 04:34:52 AM by Eve L
So I'm an American living in Jordan, but my phone number right now has a Jordanian country code. I can't verify my account because it only has +1 which means I can't get my texts. How can I change the country so I can get the code? Thanks!
Mar 12, 2019 05:00:24 AM by Goran V
Hi Samuel and Eve,
Your countries are now updated, feel free to update the rest of your address if it's needed. Thank you.
Mar 13, 2019 10:41:39 PM by Maksim O
Hello! I can't change my country from USA to Indonesia, and thus cannot provide a phone number to verify.
Mar 13, 2019 10:48:02 PM by Joanne P
Hi Maksim,
We've updated your country to Indonesia. Thanks!
Mar 14, 2019 01:15:31 AM by Mateen A
Just got signed up and my Default Country is Australia. Unable to change it to Pakistan.
Mar 14, 2019 01:25:28 AM by Goran V
Hi Mateen,
Your country is updated, feel free to continue with your application. Thank you.
Mar 14, 2019 04:29:07 PM by Gilbert M
Hi,
Can you help check my profile as well.
I am living in the Philippines and can't update the address as it is defaulted to United States.
Thanks and best regards,
Gilbert
Mar 14, 2019 05:47:57 PM by Avery O
Hi Gilbert,
Please complete your phone verification, and once verified, let us know so that we can look into your account further.
Mar 14, 2019 06:15:36 PM by Gilbert M
Hi Avery,
Unfortunately, the phone number is defaulted as well to US.
I can't change it to Philippine number.
Regards,
Gilbert
Mar 14, 2019 10:38:22 PM by Avery O
Hi Gilbert,
I'll check this with the team and I will get back to you once I have more information.
Mar 15, 2019 06:29:21 AM by Rubel S
Mar 15, 2019 06:36:26 AM by Goran V
Hi Rubel,
I just updated your country back to Bangladesh, if you have any additional questions let me know. Thank you.
Mar 16, 2019 04:45:18 AM by Isha W
Hi,
I accidently selected worng country while registering account and on next step I can't go back to correct it. Is there any way I can correct it?
Help will be appricated, Thanks
Mar 16, 2019 05:17:59 AM by Burcu A
Hi!
You can change your country after registration. You must be logged into Upwork from the country you are changing to. Check this out!
https://support.upwork.com/hc/en-us/articles/211067528-Edit-Account-Information
Hope that helps.
Sincerely,
Burcu
Mar 16, 2019 05:31:00 AM by Goran V
Hi Isha,
Please confirm the country you`re currently located in and I will update it, thank you.
Mar 16, 2019 03:15:59 PM by Lori-Ann T
Hello,
I'm trying to create a profile but I cannot enter my address correctly. I'm living in Spain, but the address is set to United States and I cannot change it.
Thank you
Mar 16, 2019 03:33:40 PM by Andrew Z
Hi Lori-Ann, I am actually having this same problem. I am a United States citizen however I am temporarily living in Ukraine but cannot change the country as it is automatically set to United States.
Mar 16, 2019 03:56:57 PM by Joanne P
Hi Andrew,
We've changed your country to Ukraine. Thank you!