Nov 26, 2021 04:06:41 AM by Obika E
Hey upwork team anytime I try to download documents sent to me by clients, it doesn't work it..All I get is waiting for connection
Solved! Go to Solution.
Nov 26, 2021 04:40:01 AM by Preston H
Use something else.
FTP
USB flashdrive
Dropbox
Google Drive
Microsoft One Drive
iCloud
iDrive
WeTransfer
...and so many more tools are available. Use a real file transfer tool.
Upwork intentionally blocks many types of file transfers, or alters many files, in the name of security.
Upwork is not a file transfer tool.
If Upwork isn't working for you for file transfer, then why fight it? You don't need to struggle using Upwork for file transfers. You don't need to ask Support to help you transfer files. You can directly transfer any files you want using a dedicated tool.
Nov 26, 2021 04:40:01 AM by Preston H
Use something else.
FTP
USB flashdrive
Dropbox
Google Drive
Microsoft One Drive
iCloud
iDrive
WeTransfer
...and so many more tools are available. Use a real file transfer tool.
Upwork intentionally blocks many types of file transfers, or alters many files, in the name of security.
Upwork is not a file transfer tool.
If Upwork isn't working for you for file transfer, then why fight it? You don't need to struggle using Upwork for file transfers. You don't need to ask Support to help you transfer files. You can directly transfer any files you want using a dedicated tool.
Mar 1, 2023 11:52:21 AM by Pretty I
Hello Obika, did you later find the solution to the problem I am experiencing such a problem and I am a newbie.
Mar 1, 2023 01:26:54 PM by Arjay M
Hi Pretty,
I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Let us know if the issue persists with a screenshot of what you can see from your end and we'll look further into that for you.
Mar 2, 2023 02:20:48 AM by Pretty I
Thank you for your response but I am still finding it difficult to down a file a client sends to me.
Mar 2, 2023 03:22:45 AM by Preston H
This is an unnecessary concern.
Use other tools for file transfers.
Why wait for Upwork? I don't wait.
Mar 2, 2023 07:59:05 PM by Pradeep H
Hi Petty,
Thank you for your message. Could you please try switching to a different internet connections and try downloading the file again?
Thank you,
Pradeep
Mar 4, 2023 03:40:04 AM by Pretty I
Mar 4, 2023 06:23:02 AM by Md. Raju A
Hi, Maybe your net speed is not so high. Your client should use google drive or any other file transfer service.
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