Feb 26, 2020 12:51:52 AM by Paramjit K
When I login to the Desktop app I get the error "Due to technical difficulties we are unable to process your request. Please try again later" What to do. I have waited for 2 days and I am undable to track time
Feb 26, 2020 12:56:33 AM by Goran V
Hi Paramjit,
I would suggest following our troubleshooting steps in this Help Article. If you`re still experiencing the same problem after following the steps, please refer to the section "How do I report a problem?". Once you submit a ticket directly from the app our team will be able to investigate it and assist you further. Thank you.
Mar 2, 2020 05:41:03 PM by Avery O
Hi Ma. Theresa,
Could you please confirm if you were trying to log-in with your Google account's credentials?
Aug 11, 2020 08:48:28 PM by Aston Jon G
Hi Avery, I'm also having problems on logging in on Destop Aplication on upwork.
I'm signing in using my google account. I had no trouble for the past week. This Just happened this week.
I already uninstalled the desktop app and reinstalled it also. On the website I can login with no problem except some delayed emails.
Aug 11, 2020 10:19:22 PM by Joanne P
Hi Aston Jon,
Could you please login to your Upwork account via browser, and kindly go to your Settings > Connected Services > and disassociate your Google from your Upwork account. Once done, please try logging in through the app with your Upwork credentials. You can also check this help article for more Upwork Desktop App troubleshooting steps.
Mar 24, 2020 12:04:03 AM by Lekha M
Hey,
I'm facing difficulty while login into Upwork Desktop app on Mac. It says, "Unknown Error has occured".
Attached screenshots.
While I'm able to login in browser.
Thanks,
Lekha
Mar 24, 2020 12:18:34 AM by Goran V
Hi Lekha,
Could you try reinstalling our Desktop app and see if you`re still experiencing the same problem? You can also check out this Help Article and learn more about troubleshooting the Desktop app. If you have any additional questions, let me know. Thank you.
Mar 24, 2020 12:31:48 AM by Lekha M
Hi Goran,
Thank you for your response.
I have tried to unistall and install again. But still facing the same difficulty.
My Mac OS sx Version is: 10.14
Thanks,
Lekha
Mar 24, 2020 12:57:31 AM by Goran V
Thank you for the follow up, Lekha,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app.
Mar 29, 2020 05:05:58 AM by Angelica Marie J
I've been getting the same error using my Mac. I've restarted my laptop, deleted and reinstalled the app- still to no avail.
Mar 29, 2020 06:02:25 AM by Aleksandar D
Hi Angelica,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Apr 20, 2020 07:37:13 PM by Alyssa P
Has this been resolved? I too am having the same issue when trying to log into the app on my Mac.
Apr 21, 2020 12:11:37 AM by Avery O
Hi Alyssa,
Could you please confirm if you were logging in to your Desktop App with your Google credentials?
Jun 3, 2020 02:32:39 AM Edited Jun 3, 2020 02:50:53 AM by Goran V
Hi ,
I experienced the same problem. It says "An unknown error has occurred." I have uninstalled and reinstalled the most updated version of the app but still not let me sign in. Please see the screenshot of the error.
Please help as I need to use my tracking app to work for my client.
Thank you
**Edited for Community Guidelines**
Jun 3, 2020 02:53:10 AM by Goran V
Hi Dianne,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.
Mar 25, 2021 07:18:49 AM by Shane B
Hi There,
I'm also having issue with logging in to several devices. "Due to technical difficulties we are unable to process your request. Please try again later."
Tried the troublehsooting steps but it didn't work.
Hope someone can help.
Thank you.
Mar 25, 2021 07:55:31 AM by Vanessa Pamela S
May 13, 2020 08:19:16 AM by Veronica D
Hi, I'm having the same issue. I re-installed the app and I still get the "An unknown error has occured". I'm on a mac as well
May 13, 2020 09:43:29 AM by Bojan S
Hi Veronica,
Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Thank you!
May 27, 2020 03:05:25 PM by Veronica C
Hi There to a fellow Veronica! I am having this same issue and I havent seen a fix for us MAC users, have you heard anything or got it working?
Jun 18, 2020 08:59:33 AM by Vanessa Pamela S
Hi,
Could anyone advise whether this issue has been resolved? I'am experiencing the same. It shows An unknown error has occured using the desktop app in Mac, thus I'm unable to log in.
I have done basic troubleshooting, installed and uninstalled, still nothing.
Appreciate your quick action on this.
Kind regards,
Pam
Jun 18, 2020 09:55:32 AM by Bojan S
Hi Vanessa Pamela,
Could you please look at the system tray where the Upwork icon should be running? Please right-click on that and go to settings to check if you're logout. If not, please logout and click on the application icon and log back in.
If the issue persists, you can also try Troubleshooting tips shared in this help article.
Thank you.
Jun 18, 2020 07:34:25 PM by Vanessa Pamela S
Hi Bojan,
I am not signed in through Google. Still unable to log into desktop app from my Mac.
I have done these troubleshooting steps. Still unable to. Everytime I login it still shows An Unknown Error has occured.
Please assist and advise resolution on this asap.
Thank you.
Kind regards,
Vanessa Pamela
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