Can't login to Upwork desktop app. It says "Due to technical difficulties we are unable to process y

[Angelica Marie J]

I've been getting the same error using my Mac. I've restarted my laptop, deleted and reinstalled the app- still to no avail. 

[Aleksandar D]

Hi Angelica,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Alyssa P]

Has this been resolved? I too am having the same issue when trying to log into the app on my Mac. 

[Avery O]

Hi Alyssa, 

Could you please confirm if you were logging in to your Desktop App with your Google credentials?

[Dianne E]

Hi ,

I  experienced the same problem. It says "An unknown  error has occurred." I have uninstalled and reinstalled the most updated version of the app but still not let me sign in.  Please see the screenshot of the error. 

Please help as I need to use my tracking app to work for my client.

Thank you

**Edited for Community Guidelines**

[Goran V]

Hi Dianne,

One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.

[Shane B]

Hi There,

I'm also having issue with logging in to several devices. "Due to technical difficulties we are unable to process your request. Please try again later."

Tried the troublehsooting steps but it didn't work.

Hope someone can help.

Thank you.

[Vanessa Pamela S]

Hi,

Try to clear the cache by going to the Upwork icon (found in the Activity bar on upper right) then Settings --> Clear cache and Restart

Hope that helps.

Regards,
Pam

[Veronica D]

Hi, I'm having the same issue. I re-installed the app and I still get the "An unknown error has occured". I'm on a mac as well  

[Bojan S]

Hi Veronica,

Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

Thank you!