Client did not receive Testimonial email

[#1]

I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well. 

Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork? 

Can anybody help regarding this please?

[#2]

Hi,
I am having the same issue.. My client said there is no email from Upwork for a reference request. Can you please assist me in that matter..

Thanks!

[#3]

Hi Farhan,

I'm sorry to hear this is happening to you. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#4]

Hello! I requested a review from my ex-client. I see the status "Your testimonial request is awaiting Nikita's response" but the request did not come to him. Nikita said that he did not receive a letter in the mail. Why? I know that I entered his Linkedin and his email correctly.

[#5]

Hi Darya,

Could you please confirm if your client has checked their junk/spam folder in case the email ended up there?

[#6]

The email is nowhere to be found, not even in the spam folder.
I'm trying to send a review request again, but Upwork says "you've already sent this person a request".

I also wrote to other clients (Preston and Daria). They also did not receive invitations (there are no letters in the spam folder). what should I do? The system doesn't seem to let me send invites.

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[#7]

Hi Darya,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#8]

Hey!
I'm trying to send a testimonial request but this error says "It looks like you've already sent a request to this person" even though it's my new client. How can I fix this problem?

[#9]

Hi Junaid,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#10]

Hello, I sent a testimonial request to a past client outside of upwork, using the option available in my profile. I sent the request twice because the first one didn't appeared in his email, the second one was found there and he accepted the request and submitted the testimonial, now the problem is I cannot see any testimonial, neither i got any email or notification. furthermore, i cannot request another testimonial, I tried clicking on request a testimonial and it is showing any form. Can anyone please help solving this issue? Thanks

[#11]

Hi Ejaz,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#12]

Hi Upwork Team,

I had made a request for testimony from an old Linkedin client, but somehow she has not received any email.
Could you please help resending it, Thank you.

Hardik

[#13]

Hi Hardik,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#14]

Hi guys,

I recently did some work for someone outside of upwork and sent them a testemonial request but they have not recieved it in their emails or junk folder? 

Is it possible to resend the request? 

Thanks

Jack

[#15]

Hi Jack,

Thank you for reaching out. Could you please confirm if they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. Please let us know if the issue persists.

[#16]

I had requested a client to write a testimonial on November 1, 2022, but he hadn't received any email yet. The email address is correct. Any one guide me to the solution?

[#17]

Message them in Upwork or call them.

[#18]

I did but he didn't receive anything from Upwork. We are working on a project for a couple of months. 

[#19]

Hi Yousuf,

Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

[#20]

Sure... I requested and he checked his spam folder. The client is thoroughly professional he understands the process. 

[#21]

Hi.

Yesterday, I sent a testimonial request to a client who worked with me on upwork direct contracts.
But the client says he has not received an request email yet.
FYI, he also checked the spam folder.

Does it take a while for the client to receive the testimonial request email?
If so, how long will it take?

Regards.
Goh.

[#22]

Hi Goh,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#23]

Hi, Pradeep.

Thanks for your kind reply.

I have checked the  requests page but  there is no opened support ticket yet.

https://support.upwork.com/hc/en-us/requests

Does it take time to open the support ticket?

Regards.

Goh.

[#24]

Hi, I worked for a client before joining Upwork. After joining Upwork, my project with the client was closed with the best reviews. I sent him a testimonial request last week, but he did not receive the request in his email. I am unable to send him a request again. Please assist me in figuring it out. thanks.

[#25]

Hi Asifa,

Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. 

Let us know if you still need further assistance after reaching out to the client and we'll look further into that for you.

[#26]

Hi! I sent three testimonial requests last year (December 12, 2022). Last month, i contacted the two past clients i sent the requests to and they said they never received an email for a testimonial request from Upwork. They even checked their spam and junk mail folders, but the request wasn't there. Conversely, one request was received and it was posted a few days past the regular time period that Upwork states (ten day+). Is there any way i can resend my request? Thanks.