Jan 25, 2022 03:14:14 PM Edited May 3, 2022 01:08:55 PM by Andrea G
I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well.
Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork?
Can anybody help regarding this please?
Solved! Go to Solution.
Jan 26, 2022 07:39:32 AM Edited Jun 6, 2022 10:05:42 AM by Andrea G
Hi Ahmed,
Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Mar 31, 2023 06:31:26 AM by Daniela G
Apr 1, 2023 07:50:16 AM by Zane C
Hi Pradeep,
I've had the same/similar issue. I sent testimonial requests to three clients on March 8. Two received the email. One did not. They checked spam/junk but no luck.
Thank you very much for your assistance!
Zane
Apr 5, 2023 02:15:46 PM by Daniela G
Apr 5, 2023 04:57:15 PM Edited Apr 5, 2023 04:59:03 PM by Arjay M
Hi Daniela,
I've submitted a follow-up directly to the team handling your case and kindly expect an update from the team on this page with your support ticket momentarily. We sincerely apologize for the delay. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Apr 20, 2023 02:43:16 AM by Labeeb K
I have sent a testimonial request to my client but he hasn't received any request yet. He has checked his spam folder also but it is not there also. Can you please help?
Apr 25, 2023 01:29:07 AM by Jesser B
hello,
I have sent a testimonial request to my client but he hasn't received any request yet. He found nothing in his spam folder. I need this testimonial for my profile
Apr 25, 2023 09:54:49 AM by Annie Jane B
Hi Jesser,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 25, 2023 07:05:35 AM by Sophie E
Hi everyone,
I hope you are well,
I submitted a request for a testimonial to myself to see how the process goes, I was wondering if you can delete this request?
And I send another request for a testimonial to my client but she said she never received the email, could you remove this request as well so I can send it again?
Thank you in advance!
Kindest,
Sophie Eijck
May 25, 2023 08:14:23 AM by Andrea G
Hi Sophie,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 6, 2023 12:12:24 AM by Rayan T
Hey, its been two days since I requested a non-upwork testmonial to two clients but they have'nt received any email so far. I just asked them to re-check their junk/spam folders, but still nothing. Can the moderators help with that?
Jun 6, 2023 06:07:34 AM by Annie Jane B
Hi Rayan,
Could you please confirm with your client if they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Jun 26, 2023 03:38:34 AM by Alexandre M
Hi,
I had the same experience. One of my non-upwork client, didn't receive the email. We both checked via screensharing in the spam/junk folder but there was strictly nothing there, or anywhere else.
Would it be possible to get the team to send it again, maybe via another mail adress?
Alex
Jun 26, 2023 05:17:47 AM by Nikola S
Hi Alexandre,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 26, 2023 10:06:54 AM by Muhammad S
Hey, My former client wrote a testimonial for me yesterday but it's not showing up on my profile.
Jun 26, 2023 11:44:31 AM by Nikola S
Hi Muhammad,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 24, 2023 03:20:19 PM by Kharmenia Hilda C
Hi,
I have problem with my client's testimonial, as he said that he did not received the request I've sent in his business email address. Please help. What could be the possible problem? Thank you.
Jul 24, 2023 06:26:09 PM by Arjay M
Hi Kharmenia Hilda,
Thank you for reaching out and reporting this. Could you please confirm with your client if they've checked their junk/spam folder in case the email ended there? They may also try allowlisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Aug 11, 2023 07:19:37 PM Edited Aug 11, 2023 10:55:05 PM by Joanne P
Hi, Andrea.
My one client told me several times that he did not receive any email in inbox, spam box and trash box.
Can you confirm for me if your team really sent mail to my client?
**Edited for community guidelines**
This is my client gmail address.
Thanks,
Nemanja.
Aug 12, 2023 12:24:51 AM by Rajat S
I requested a testimonial from a client, but the client told me he did not receive any mail from upwork team.
Of course the client checked both spam and trash boxes.
Aug 12, 2023 06:28:49 AM by Annie Jane B
Hi Rajat,
Thank you for reaching out to us. Could you please confirm that they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Aug 21, 2023 09:33:56 PM by Sheila Melle S
Hi Arjay,
I have already filled out the details needed for requesting testimonial to Non-Upwork Client, however, as per my client he didn't receive any email from upwork regarding this. Thank you in advanced!
Aug 21, 2023 11:07:48 PM by Annie Jane B
Hi sheila,
Could you please confirm that they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Aug 21, 2023 10:25:57 PM by Sheila Melle S
Hi Upwork,
I filled out the required details on Upwork to request a testimonial to a Non-Upwork client, however, I am not sure what will happen now since the client doesn't receive anything about this. Should the client check his email and look for an email regarding this? Or the client must have an upwork profiel to provide a testimony. Please help. Thank you.
Aug 21, 2023 10:37:51 PM by Md Jasim U
I think, clients no need to have upwork profile. They can leave a testimonial upon your request. After sending request, you can send another email to your client. I hope they will leave a testimonial.
Aug 22, 2023 12:12:15 AM by Annie Jane B
Hi Sheila Melle,
They don't have to have an Upwork profile to give their testimonial. Just have them check their email address for the testimonial request.
Sep 2, 2023 01:40:42 AM by Vipala G
Hi,
I sent a request for endorsement to my 2 non-upwork clients about 1 day ago. They have a working LinkedIn.
Both of them have not received an email yet. They checked their spam/junk but no luck.
I tried sending a testimonial to my email ID, I got it. But they haven't received it.
Can you please help me with this.
Thank you
Vipala
Sep 2, 2023 06:58:52 AM by Annie Jane B
Hi Vipala,
Please allow up to 48 hours for our team to send the request. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Sep 30, 2023 08:37:37 PM by Govind M
Hi Team,
This is highlight that I have requested testimonials from one my recent non-upwork clients to rate my previous work. However, none of the them have received testimonials so far.
Can you please look into this and sort this out.
Regards,
Govind M
Sep 30, 2023 08:59:49 PM by William T C
Govind,
I have seen another post state the same. Contact Support.
Sep 30, 2023 10:29:12 PM by Pradeep H
Hi Govind,
I am sorry to hear that your clients are not receiving Testimonial requests. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
- Pradeep
Oct 3, 2023 08:28:28 PM by Govind M
Hi Pradeep,
Thank you for picking this up. Unfortunately, noneone has reached so far. Kindly expidite the process.
Thank you.
Oct 5, 2023 01:36:10 AM by Govind M
Hi Pradeep and Team,
Kindly help me with update on this as it is pending since long time.
Br,
Govind Mishra
Oct 5, 2023 05:52:34 AM by Pradeep H
Hi Govind,
Apologies for the delay in reaching out to you. I have created a support ticket again for you and one of our team members will reach you as soon as possible.
- Pradeep
Oct 13, 2023 10:20:32 PM by Govind M
Hi Pradeep & team,
It is still not happening after mutiple attempt . It is cuasing me great monetary loss as well. I would request you to put the concern on priority.
Regards,
Govind
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