Jan 25, 2022 03:14:14 PM Edited May 3, 2022 01:08:55 PM by Andrea G
I sent request for endorsement to my 2 non-upwork clients about 11 days ago. They have a website & a working LinkedIn as well.
Both of them have not received an email yet. How much time does it take for them to receive an email from Upwork?
Can anybody help regarding this please?
Solved! Go to Solution.
Jan 26, 2022 07:39:32 AM Edited Jun 6, 2022 10:05:42 AM by Andrea G
Hi Ahmed,
Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Jul 13, 2022 08:58:47 AM by Russell D
Ok, after both saying yesterday they couldnt find the emails, even in spam, they have now both found them today. Thanks for responding, but I guess this case is closed! Thanks again.
Aug 2, 2022 02:45:07 AM by Quazy A
Hello there,
I have sent out a Testimonial Request to a Non-Upwork client of mine. Filled in all the necessary info. But my client says she did not receive any mail, neither in inbox nor in spam/junk! What can be the issue here? Could someone please assist? Thanks in advance.
Aug 2, 2022 07:59:45 AM by Annie Jane B
Hi Quazy,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Aug 16, 2022 08:15:01 AM by Pavel Y
Hello. Yesterday I sent a recall request to my client not from upwork and he did not receive any email. What could be the problem?
I also double-checked the data I filled out for the recall request and there were no misspellings.
Aug 16, 2022 09:26:40 AM by Andrea G
Hi Pavel,
Could you please advise if your client has checked their junk/spam folder in case the email was sent there?
Nov 27, 2021 11:08:07 PM by Farhad K
I requested a testimonial from my past client and I send a request for a Endorsements but the client didn't receive any mail from Upwork.
Nov 27, 2021 11:39:20 PM by Pradeep H
Hi Farhad,
Thank you for your message. Could you please ask the client to search for the words “has requested a reference” in their inbox to see if it went to their spam folder?
Thank you.
Pradeep
Nov 28, 2021 12:07:44 AM by Farhad K
Sir,
Thank you for your response. I asked the client to check the search for the words “has requested a reference” and spam inbox but he didn't receive any mail from upwork.
Kind regards
Farhad Kabir
Aug 23, 2022 06:22:44 AM by Farhan A
Hi,
I am having the same issue.. My client said there is no email from Upwork for a reference request. Can you please assist me in that matter..
Thanks!
Aug 23, 2022 09:09:57 AM by Luiggi R
Hi Farhan,
I'm sorry to hear this is happening to you. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Sep 2, 2022 07:17:06 AM by Darya G
Hello! I requested a review from my ex-client. I see the status "Your testimonial request is awaiting Nikita's response" but the request did not come to him. Nikita said that he did not receive a letter in the mail. Why? I know that I entered his Linkedin and his email correctly.
Sep 2, 2022 08:32:39 AM by Andrea G
Hi Darya,
Could you please confirm if your client has checked their junk/spam folder in case the email ended up there?
Sep 3, 2022 04:36:11 AM Edited Sep 3, 2022 05:37:06 AM by Annie Jane B
The email is nowhere to be found, not even in the spam folder.
I'm trying to send a review request again, but Upwork says "you've already sent this person a request".
I also wrote to other clients (Preston and Daria). They also did not receive invitations (there are no letters in the spam folder). what should I do? The system doesn't seem to let me send invites.
**Edited for Community Guidelines**
**Edited for Community Guidelines**
Sep 3, 2022 07:46:57 AM by Annie Jane B
Hi Darya,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Sep 3, 2022 03:07:48 PM by Junaid A
Hey!
I'm trying to send a testimonial request but this error says "It looks like you've already sent a request to this person" even though it's my new client. How can I fix this problem?
Sep 17, 2022 09:05:35 AM by Ejaz A
Hello, I sent a testimonial request to a past client outside of upwork, using the option available in my profile. I sent the request twice because the first one didn't appeared in his email, the second one was found there and he accepted the request and submitted the testimonial, now the problem is I cannot see any testimonial, neither i got any email or notification. furthermore, i cannot request another testimonial, I tried clicking on request a testimonial and it is showing any form. Can anyone please help solving this issue? Thanks
Oct 3, 2022 05:51:17 AM by Hardik R
Hi Upwork Team,
I had made a request for testimony from an old Linkedin client, but somehow she has not received any email.
Could you please help resending it, Thank you.
Hardik
Oct 25, 2022 02:19:19 AM by Jack N
Hi guys,
I recently did some work for someone outside of upwork and sent them a testemonial request but they have not recieved it in their emails or junk folder?
Is it possible to resend the request?
Thanks
Jack
Oct 25, 2022 05:39:11 AM by Annie Jane B
Hi Jack,
Thank you for reaching out. Could you please confirm if they’ve checked their junk/spam folder in case the email ended up there? They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out. Please let us know if the issue persists.
Nov 16, 2022 03:03:10 PM by Yousuf J
I had requested a client to write a testimonial on November 1, 2022, but he hadn't received any email yet. The email address is correct. Any one guide me to the solution?
Nov 20, 2022 12:44:38 PM by Yousuf J
I did but he didn't receive anything from Upwork. We are working on a project for a couple of months.
Nov 16, 2022 05:41:14 PM by Arjay M
Hi Yousuf,
Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Nov 20, 2022 12:48:11 PM by Yousuf J
Sure... I requested and he checked his spam folder. The client is thoroughly professional he understands the process.
Dec 29, 2022 12:07:04 AM by Goh F
Hi.
Yesterday, I sent a testimonial request to a client who worked with me on upwork direct contracts.
But the client says he has not received an request email yet.
FYI, he also checked the spam folder.
Does it take a while for the client to receive the testimonial request email?
If so, how long will it take?
Regards.
Goh.
Dec 29, 2022 04:12:24 AM Edited Dec 29, 2022 04:13:05 AM by Goh F
Hi, Pradeep.
Thanks for your kind reply.
I have checked the requests page but there is no opened support ticket yet.
https://support.upwork.com/hc/en-us/requests
Does it take time to open the support ticket?
Regards.
Goh.
Jan 20, 2023 02:37:12 PM by Asifa K
Hi, I worked for a client before joining Upwork. After joining Upwork, my project with the client was closed with the best reviews. I sent him a testimonial request last week, but he did not receive the request in his email. I am unable to send him a request again. Please assist me in figuring it out. thanks.
Jan 20, 2023 05:15:38 PM by Arjay M
Hi Asifa,
Once you’ve submitted the Testimonial request, we’ll email your request to your client and let you know when we hear back. If your client is having trouble locating our email, please confirm that they’ve checked their junk/spam folder in case the email ended up there. They may also try whitelisting or allowing emails from Upwork so that their email provider doesn't filter them out.
Let us know if you still need further assistance after reaching out to the client and we'll look further into that for you.
Mar 5, 2023 10:21:53 PM by Antonio H
Mar 5, 2023 10:29:40 PM by Md Raton P
Hi,
Feel sad that your client didnt recieved your testimonial request and there would be one reason is that upwork didnt approval your request thats why your client didnt recieved that. There is heavy loads of testimonial request and when you submit request then upwork will required 10 days for approval and if upwork approve then your client got email and if upwork didnt approved that your client wont be get email. You can talk upwork support as well regarding this issue.
Mar 6, 2023 01:47:45 AM by Pradeep H
Hi Antonio,
I am sorry to hear about your client did not receive the testimonial requests. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
Mar 8, 2023 01:39:49 AM by Antonio H
Hi Pradeep H.
I checked the the support ticket link and it says, "no requests found." I'm guessing i'll have to wait for an agent before checking my support ticket request?
Mar 8, 2023 06:17:52 AM by Annie Jane B
Hi Antonio,
In general, our support team reaches out within 24-48 hours but due to a higher number of contacts than usual, we experience delays. Rest assured the team will address your concerns and questions in the ticket as soon as possible.
Mar 30, 2023 02:21:49 AM by Daniela G
Hi! I sent a testimonial request to 2 of my non-upwork clients and both of them haven't received anything. They checked their junk/spam folder already but they could not find it. Can you help me with this? I'm trying to build my profile! Thanks
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