Feb 5, 2023 08:34:38 PM Edited Feb 20, 2023 01:27:40 PM by Andrea G
Hi everyone,
I'm curious if anyone could let me know why some tasks required only 1 connect, but many tasks required 6 connects.
Thank you,
Apinia
Solved! Go to Solution.
Feb 20, 2023 02:04:01 PM Edited May 3, 2024 01:18:21 PM by Andrea G
Hi all,
As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Apr 9, 2024 10:12:15 AM by Oladeji I
Hello everyone, my client account was suspended. What should my client do?
My bid connect too was not refunded. what do i do to get my connect refunded?
Anyone with similar experience?
Kindly share your thoughts.
Thanks.
Apr 9, 2024 12:07:03 PM by Arjay M
Hi Oladeji,
I took a closer look at your profile and can't find any active contracts yet. However, upon checking your archived proposals page, I see you have withdrawn one proposal. Also, you've been outbid to boost your proposal, and the Connects used were refunded. You may validate this by visiting your Connects History page.
Please be aware that we only return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Withdrawn proposals are not included. You can find more information here.
Apr 10, 2024 12:19:22 AM by Oladeji I
Thank you ArjayM for your prompt response
Please i would like to find out why it has been hard so secure my first job even after boosting each job by bidding high. Please i would really appreciate your enlightment.
Regards.
Apr 9, 2024 08:49:04 PM by Cecil I
Hi Upwork,
I bought a connect with you to apply but it keeps on recurring every month? How do I know my charges and why does it keep on reccurring every month?
Apr 9, 2024 11:33:08 PM by Joanne P
Hi Cecil,
I checked your account and saw that you were not subscribed to a membership plan. You can check your subscription here and you can view your Connects History here.
We like to help freelancers succeed on Upwork and one way is by occasionally rewarding free Connects. While we can’t share all the details of when Connects are given out (we don’t want dishonest people to “game” the system), here’s what we can share:
To learn more about Connects, please check this help article.
Apr 10, 2024 11:09:05 PM by Fabio B
Hello,
I'm trying to buy Connects, however on the page it says "Once your profile has been approved you can buy Connects on this page."
I created my profile a few days ago and filled out the profile page in detail. However I don't see a "Submit Profile" button or anything else. How can I see if the profile is in review or if I have to submit anything?
Thank you
Apr 11, 2024 12:44:20 AM by Pradeep H
Hi Fabio,
I checked your account and I see that you freelancer account is assigned as an Exclusive agency member. As an exclusive member of the agency, you can only use your agency membership plan. Exclusive agency members can only work on contracts under their agency and you will be unable to purchase or buy Connects on your freelancer profile. For more information please check out this help article.
- Pradeep
Apr 11, 2024 12:06:48 AM by Raj B
Is there is facility of lending connects to other freelancer in upwork?
Apr 11, 2024 02:11:05 AM by Pradeep H
Hi Raj,
Thank you for your message. Connects are non-transferable, and there is no option or feature to transfer them.
- Pradeep
Apr 13, 2024 01:43:19 PM by Hamza T
I have a question about connects. I submitted proposals that went unanswered/viewed for several weeks. Will i get back connects I used for such proposals? Should I withdraw the proposal?
Apr 13, 2024 04:22:01 PM by Arjay M
Hi Hamza,
Please know that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Connects will not be returned or refunded for unanswered and withdrawn proposals. You can find more information here.
Apr 15, 2024 04:53:04 PM by SAMARTH G
I had bought 300 credits but suddenly only 13 are remaining. I am 100% certain I did not used all of them
Apr 16, 2024 11:07:08 PM by Yunjin L
Hello everyone,
I am new here. Could anyone tell me how to buy connect, please? I need to buy connect, so that I can apply for job.
Thanks a lot.
Apr 16, 2024 11:49:24 PM by Pradeep H
Hi Yunjin,
Thank you for your interest in purchasing Connects. You can purchase Connects by going to the Settings page, selecting the Memberships & Connect option and clicking Add More Connects.
Once you’ve selected the bundle you wish to purchase, choose Add Connects, and we will automatically charge your account. You can refer to this help page to learn more about Connects.
- Pradeep
Apr 17, 2024 09:45:14 PM by Gurekam S
Hey, i have seen that 50-60 percent of the jobs that i have applied on dosent hire anyone, in this case, will i get refund of the connects if the job expire after 28 days and the client dont hire anyone?
Apr 18, 2024 12:20:20 AM by Pradeep H
Hi Gurekam,
Thank you for your message. I understand it can be discouraging when your proposals do not lead to any interactions. Connects are returned only when a client closes a job without hiring or it is removed by Upwork for TOS violation. There is no refund of Connects for expired jobs. You can learn more about Connects here.
- Pradeep
Apr 18, 2024 04:00:28 PM by Omovorowe P
Hi everyone , Please I am new here and would need some help here.
Firstly, How do I get the rising talent badge? And Secondly, How can I get free connects?
Apr 18, 2024 06:14:01 PM by Joanne P
While we can’t share all the details of when Connects are given out (we don’t want dishonest people to “game” the system), here’s what we can share on how you can earn free Connects:
You can learn more about Connects in this page.
Apr 18, 2024 07:38:53 PM by Jessica W
Hi there,
I am brand new to Upwork and applied for a two gigs using my connects. However, I realized afterward that one of the gigs wasn't the one I meant to apply to and promptly withdrew my proposal. Despite withdrawing the proposal, I noticed that my connects weren't refunded.
Could you please assist me with this matter? I would greatly appreciate it if my connects could be refunded. Is there a support email will I can get help on this issue?
Apr 19, 2024 10:49:48 AM by Jessica W
Apr 19, 2024 10:54:59 AM by A K M Shahadat H
Hi! I am new in Upwork. I see I have only 6 available connects. I want to increase number of connects so that I can apply for at least 10 projects every month. Unfortunately I do not have enough money to buy connects. So what are/is the ways/way to increase connects? If I provide and pass tests will this increase my number of connects?
Any help will be highly appreciated.
Apr 19, 2024 12:40:49 PM by Arjay M
Hi A K M Shahadat,
Thank you for reaching out and raising this query here in the Community. Aside from buying and your monthly free Connects, we occasionally reward free Connects by earning a Rising Talent badge or a one-time Connects bonus if you complete an Upwork Skill Certification.
You may visit this help article to understand better how Connects works. Best of luck!
Feb 1, 2024 05:30:26 AM by Mayar E
I have applied to 6 jobs - 3 of them has been a week and no one gets back to me - is that mean I have lost my connects? and any good advice since I'm new here.
Apr 21, 2024 09:04:29 AM by Pradeep H
Hi Mayar,
I am sorry to hear about the outcome of your job proposals. It's common for clients to take some time to review proposals and make decisions, so patience is key.
I would like to clarify that the Connects are refunded only when the client closes the job without hiring or the job is removed by Upwork for a TOS violation. This is not applicable to expired job postings. You can refer to this help page to learn about Connects.
Feb 11, 2024 05:38:55 AM by Thirosh M
Hello,
A few days ago, I submitted several proposals and my connects ended.😣 After a week, the client did not accept my proposals, so I withdrew my proposals.😟 How many days will it take to receive my connects back?😥
Feb 11, 2024 06:12:29 AM by Luiggi R
Hello Thirosh,
I'm afraid that Connects are not returned when you withdraw a proposal. Connects may only be returned under the following circumstances:
You can check this article to learn more.
Feb 12, 2024 08:09:26 AM by Thirosh M
Hello Luiggi,
Thank you for your solution, but I have another question. If sometimes clients do not close job posts after they have been hired, what happens to my connects? Do they automatically get added to my account after one month?
Feb 12, 2024 03:15:42 PM by Arjay M
Hi Thirosh,
Your Connects are not returned if the client chooses another freelancer, lets the job expire without hiring, or if you withdraw your proposal from a project. We encourage you to review the article Luiggi shared above to validate and for more information. Think carefully about a project before reaching out!
Feb 21, 2024 05:01:44 AM by Julieta B
Hi Luiggi. What should I do if a client ask me for sexual services? I enrolled for a job and in the description it didn't say that it was related to Only Fans, they only said it was for a chat center. So now that I know what they really want, I want my connects back... Aren't they violating the Terms of Service? I think you should remove the project's post.
Feb 21, 2024 05:52:45 AM by Luiggi R
Hi Julieta,
Thanks for bringing this to our attention, and I'm sorry to learn about your experience. I've forwarded your report to the relevant team so that they can review this job post and take action based on our internal processes. Remember that you can always report these TOS violations using the available flagging options.
Once it's confirmed that the job is violating the TOS, it should be removed from the platform, and you'll receive your Connects back.
Apr 22, 2024 01:43:03 AM by Kaleem Ullah f
Hi Luiggi,
Can I get my connects back when a client declines my proposal?
Apr 22, 2024 02:41:58 AM by Pradeep H
Hi Kaleem,
Thank you for your query. Connects are not returned in case a client declines your proposal. You can refer to Luiggi's message to check when Connects are returned to you.
- Pradeep
Apr 22, 2024 08:32:01 AM by Song'S C
I'm new here and struggling for connects.. can someone help me with that? I'd be grateful , Upwork Community.🤍
Apr 22, 2024 08:35:45 AM by Sikandar A
As a newcomer to Upwork, you need to add a payment method to your account and purchase connects on your own. After securing a project, you can then buy additional connects using the earnings available in your Upwork account.
Apr 24, 2024 08:34:06 PM by Rinellie E
Hi,
I am new to Upwork and I just received a connect refund right after the end of my interview. What does refunded connect means? Does it says that I won the interview? Or does it sounds like they refunded the connects because I failed the interview or the proposal was cancelled? Please enlighten me. Thanks!
Apr 24, 2024 09:28:16 PM by Pradeep H
Hi Rinelle,
The Connects are returned when the job is removed by the client without hiring any freelancer or it is closed by Upwork for TOS violation. This is not applicable to expired job posts. You may also receive free Connects when you win an interview with an established client on Upwork. You can refer to this help page to learn more about Connect.
- Pradeep
Apr 24, 2024 09:31:19 PM by Mykola A
It is bonus. You will receive that time from time after interview started.
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