May 2, 2024 09:32:37 PM Edited May 3, 2024 01:15:32 PM by Andrea G
I submitted two proposals, but just as I clicked 'submit proposal,' I found myself outside of the top four bidding positions. However, I still haven't received my boosted connects back.
Solved! Go to Solution.
May 3, 2024 01:16:11 PM by Andrea G
Hi all,
As a freelancer or agency, you'll use Connects to Submit Proposals and let clients know you're interested in their project. You receive ten free Connects every month at the beginning of your billing cycle and bonuses for some interviews you win. We will send you a notification in Upwork (notification bell) and an email when you earn free Connects. For more information on how this works, check out our guide here.
May 15, 2024 06:09:29 PM by Joanne P
Hi Basil,
I'm not quite sure if I understand correctly, but if you are referring to applying for jobs, you can search for and apply to jobs from your 'Find Work' tab. Please know that you do not need to wait for clients to invite you to apply to their job posts; you can apply to jobs in your job feed. You can find more information on how to search for jobs here.
If you are concerned about Connects, you have the option to purchase then if you do not have enough left to submit proposals. To purchase Connects, go to Settings > Membership & Connects and click on the green 'Add More Connects' button. From there, select the amount to buy and click on the 'Buy Connects' button.
Please visit the following help articles to learn more about adding a billing method and Connects:
Understanding and using Connects
May 19, 2024 05:28:49 AM by Basil B
May 19, 2024 05:54:12 AM by Luiggi R
Hi Basil,
Yes, you receive 10 free Connects every month from your current membership. In addition, as detailed in the article Joanne shared above, you can earn Connects in the following ways:
May 15, 2024 08:48:02 PM by Carlo R
Hi everyone,
I'm trying to find out when my Connects will expire. The last time I used Connects was in December last year, and I had a few stocked up before that. I understand that Connects expire after one year, but I'm not sure if they expire as a whole or in batches. Can anyone provide some clarity on this or guide me on where to check the expiration dates for my Connects?
Thanks in advance for your help!
May 15, 2024 10:20:48 PM by Pradeep H
Hi Carlo,
When your Connects are approaching their expiration date, you will receive a notification on the Connect History page. Upon reviewing your account, I confirmed that there are no Connects expiring in the next 30 days.
If you have any additional questions or concerns, please feel free to contact us. We are committed to assisting you and providing clarity whenever necessary.
- Pradeep
May 16, 2024 08:18:47 PM by Carlo R
Hi Pradeep,
Thank you for the information and for checking my account. It's good to know that I don't have any Connects expiring in the next 30 days. I appreciate your assistance!
Best,
Carlo
May 15, 2024 09:20:55 PM by Might L
Hi team,
I have accidentally purchased connects using my Upwork earnings balance.
I intended to use my Credit Card to better manage my finances.
Can someone help me with the refund process?
May 15, 2024 11:36:54 PM by Pradeep H
Hi Might,
Thank you for your message. I understand that you've recently bought Connects, and the payment was deducted from your earnings balance. It's our standard procedure to utilize any available earnings balance in your Upwork account first when purchasing Connects. If the balance doesn't cover the entire cost, we'll then charge the billing method you have on file for the remaining amount. You can refer to this help page for more information.
- Pradeep
May 16, 2024 07:24:03 PM by Rogene B
How can I refund all of my connects and money? I keep on applying but its nothing my money got waste!
May 16, 2024 07:38:48 PM by Rogene B
I lost money because of upwork. I keep on buying connects but still clients didn't choose me and reply. They always choose the high profile and high earning they don't have conscience of giving a chance us to grow. I lost hope now.
May 16, 2024 08:25:32 PM by Prajakta B
Hi, I submitted 2 proposals. Clients didn't even view my proposals and the jobs are closed and I can see the jobs in the archived section. Does this mean I can get my connects back? or I have lost my connects? Free connects
May 16, 2024 08:13:19 PM by Adway L
I got a notification that on completing identity verification and adding payment method i will get 50 free connects but on doing so i didnt recieve any
May 17, 2024 01:00:44 AM by Pradeep H
Hi Adway,
Thank you for your message. I checked your account and can confirm that you have already received 50 free Connects after new registrations. No free Connects are offered for completing verification and adding payment methods. Could you please share the screenshot of the notification that was sent to you?
- Pradeep
May 18, 2024 12:12:40 AM by Adway L
i had not taken the ss, it said you can get 50 connects after verifying payment method or wait 2 days for identity verification, something like that
May 18, 2024 02:47:04 AM by Arjay M
Hi Adway,
You're probably referring to the notification our ID verification team sent asking you to verify your identity. However, I want to reiterate Pradeep's response above that no Connects will be added upon completing the ID verification.
The initial batch of 50 free Connects has been applied upon setting up your profile. No additional Connects will be added afterward, even after adding a verified billing method or verifying your identity. I hope this clarifies.
May 18, 2024 01:40:16 PM by Umar F
Can I buy connects on Upwork using my bank account when my Upwork balance is zero but I have sufficient funds in my bank account? Will this affect my profile?
May 18, 2024 03:13:31 PM Edited May 18, 2024 03:13:58 PM by Mykola A
Yes, but via linked CC.
$1.5 + tax
May 20, 2024 01:44:22 AM by Leandro M
My job application was canceled by upwork and I lost 16 connects.
I would like to know why and have my connects back.
Thanks.
May 20, 2024 03:34:15 AM by Pradeep H
Hi Leandro,
I am sorry to hear about your canceled proposal. I checked and it appears that your proposals was canceled due to an investigation initiated on your Upwork account. I regret to inform you that we do not return Connects used for canceled proposals due to an investigation on your account. Our sincerest apologies for the inconvenience this may have caused to you.
- Pradeep
May 22, 2024 06:23:45 AM by Leandro M
Hello,
My account was verified and the connects were taken after it. Since this seems to be the reason that its costing me money (connects mean euros to me) I want a detailed explanation about this investigation initiated by upwork.
Regards,
Leandro Maschio
May 22, 2024 07:07:14 AM by Luiggi R
Hi Leandro,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 21, 2024 07:32:24 PM by Iffat J
Dear Upwork Support Team,
I am writing to propose a solution for an issue that affects freelancers on the platform regarding the loss of connects when clients do not hire anyone for their posted jobs. It would greatly benefit the Upwork community if Upwork could consider implementing a rule to refund connects in such situations.
Currently, freelancers invest their valuable connects to submit proposals for jobs, but if a client doesn't hire anyone, those connects are lost without any compensation. This not only creates frustration but also devalues the connects that are an essential resource for freelancers.
I kindly request that Upwork reviews this matter and considers implementing a policy where unused connects are refunded to freelancers if the client does not hire for a particular job. This would ensure fairness, protect freelancers' interests, and maintain a positive freelancing experience on the platform.
Thank you for your attention to this request. I am confident that addressing this issue would greatly benefit the freelancers on Upwork and contribute to a more equitable marketplace.
Sincerely,
Iffat
Upwork Freelancer
May 21, 2024 07:56:48 PM by Muhammad Sohail A
Hi Iffat,
I completely agree with your suggestion. It’s frustrating to lose connects when no one is hired. Implementing a refund policy would definitely help protect freelancers’ interests and make the platform more equitable. Thanks for raising this important issue!
Best Regards
Muhammad Sohail Aslam
Upwork freelancer SEO Specialist
May 27, 2024 10:58:12 AM by Dhairya P
How to Get Free Connect When my connect is zero Please Comment all the tricks
May 27, 2024 01:35:38 PM by Patricia Irma F
I'm sorry to tell you that I have been here for 8 years and 2 years ago they started with the connection system, this site is a disaster for freelancers... They only give you 10 free connections per month, which is of no use to you and works like "hook" to buy more connections because 10 are totally insufficient to apply for a "decent" job... Also, another thing that I realized recently is that clients used to send me invitations offering me work... not for 2 years I have had invitations and do you know why??... simply because to activate my profile and make it visible to potential clients... guess what?? you must BUY CONNECTIONS!
May 29, 2024 10:43:48 AM by Jeanne H
Yes, in freelancing you have to pay for everything. If you have to buy connects, it's only $15.00. I realize that may be a huge amount for some people, but this is a U.S. based platform, using U.S. dollars. If you can't or won't invest a mere $15.00, you will not succeed in freelancing. No matter where you go, or how you work, you have to pay for every single cost. Freelancing in the physical world is no different. Freelancing means you must have marketable skills, money to run the business, time, patience, motivation, and again, marketable skills.
I searched for your profile, but it isn't anywhere I can find, and I didn't search through the forum. For some reason, sometimes, if you search for someone through the forum, it will indicate the profile is private, or even not there. So, you have never purchased connects in two years? If you do not activate your profile, how do you expect to get clients? Why would a client consider hiring you with no profile?
If you want to freelance, and you are prepared to be self-employed, please use the link to the Academy at the top of the page. You need to learn how to use the platform and learn about vetting the client and the job. The connects you receive at the beginning are intended to help you out, not give you jobs. Freelancers are responsible for everything, every decision, and every action you take.
May 29, 2024 06:52:32 AM by Olasumbo A
Is it possible to win Connects on this Platform, apart from the free monthly connects.
May 29, 2024 07:45:51 AM by Obed T
There are only 3 ways.
1. Buy
2. Subscribe to Freelancer Plus which is $20 monthly
3. Free monthly connects
May 29, 2024 12:28:55 PM by Arjay M
Hi Olasumbo,
Please be aware that there are three ways to get Connects on Upwork. Unfortunately, transferring Connects from one freelancer to another is not an option. You'll have your Monthly Free Connects; you can also Buy Connects and Earn them.
Please visit this help article to familiarize yourself with how Connects works.
May 31, 2024 06:23:10 PM by Prajakta B
Hi Upwork Community,
On which day of the month do I get free monthly connects?
May 31, 2024 07:00:42 PM by Shehan F
Hi Prajakta,
You will receive your free connects on the first day of your billing cycle. Please go to "Settings" and select "Membership and Connects" under User Settings to find your billing cycle. You will receive 10 free connects each month on that day. Please see the attached screenshot -
May 31, 2024 07:40:02 PM by Prajakta B
Do you get any connects with the freelancer basic plan on a monthly basis?
May 31, 2024 09:12:18 PM by Pradeep H
Hi Prajakta,
Thank you for your message. You can 10 free Connect every month within 24-48 hours from the start of your billing cycle.
- Pradeep
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