Contract On Hold

[#1]

I am new to Upwork. Just two hours after I got offered this contract it's being put on hold.
I wanted to knw whether client has paused the contract or it's because clients account is suspended. I can see suspended written in contract page. Not sure if that means suspended client or suspended contract.

Thanks and Regards

[#2]

It was a mystery shop project and each store I completed was a milestone. Four have been released from escrow and show pending under the Overview tab. The last one is now paused. Do you think I will be able to withdraw the first 4 payments even though it says paused now? Since they were already released to me before the pause on the clients side

[#3]

Do you need to buy products to live the complete "shopping" experience or mostly walk in the store and ask questions to the staff to review their work?

[#4]

Hi Ryan, 

I've asked the Customer Support Team to reach out to you with more information about your concern. They will reach out to you through an email support ticket to assist you further. 

[#5]

The contract that I created for client is paused, I checked with client, he did not pause the contract. On his end it says that the contract is paused due to pending issue. Both my client and me don't know that the issue is and how to resolve. Could you help?

[#6]

Hi Gordon,

Your client will need to get in touch with our support team directly in order to address the issue with their account. A quick way to contact support is by clicking the question mark icon that shows at the bottom right corner of this page. 

[#7]

Hi Andrea, thank you for advise. I will inform my client of the account issue. Gordon

[#8]

Hello, I am new to upwork and have a concern. I received an email this morning stating that my contract was put on hold with a client due to suspicious activity. 

Ironically, it was myself who reported it as after I submitted the work the person kept spamming me with a link to complete a survey saying it's required when it was never a requirement. 

All I want to know is, will I get paid? I did hard work on that contract, person seemed legit, payment method verified, was also an upwork plus person. 

It would honestly suck if the money I earned rightfully was not paid to me despite working on it and submitting it to them. My hours were clocked by the system, I had high activity throughout, and I had a detailed memo of what I was doing in every step. 

I just want some clarity and some information about what's going on.

Thank You

[#9]

Hi Raymond,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#10]

Hello, I had a contract to perform some speech tasks, but the contract was set on hold. Will I eventually still get paid for this?

[#11]

Hi Shawn-Douglas,

If there is a problem with your client’s Upwork account, your contracts with them will be paused automatically and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. 

You can check out this help article to learn some tips on what you can do if your contract is on hold.

[#12]

Hi Upwork Comunity , I hope you are doing well . Can anybody help how to contact upwork CS .I had fixed price contract with a client that is suspended suddenly without notifying me .Thanks in Advance 

[#13]

Visit Upwork's Customer Service Center to get the help that you need.
https://support.upwork.com/hc/en-us

[#14]

Hi Muhammad,

If a contract with one of your clients has been paused, it means that there's an issue with their account that they must solve. You should stop working with that client immediately and try getting in touch with them to know when you can resume working (once the contract is also resumed). For privacy reasons, we can't share any details about another user's account. Feel free to check this help article to learn more. 

[#15]

Hello,

I have a contract i started 01/03/2022 ( a little task of 24 hours ) which i submitted the outputs on 02/03.

The client told me that he will come back to me with the feedback of his client, but the job is fine from his side.

I kept remiding him every week about the feedback, his only answer i will get you an answer soon.

On 08/04 he responded that the client did not pick my sample for further work, and suddenly his acout appeared "suspended" i don't know if he blocked the contract!

I asked for release of my milestone but he did not respond, so after that i submited the milestone myself for payment.

It has been 14 days now ( the amount is still in review) i'm asking if i'm going to be paid for this milestone or no?

[#16]

Hi, I do not know if you will be paid or not, I'll let Upwork Support follow-up on that,

but in the future, make an habit of always submit your work through the Submit work for payment Button. You won't have to remind the client about anything. If the client does not respond, the payment is issued after 14 days. (provided the client's account is all good). 

[#17]

Thank you for your reply,
The fact that the contract was suspended only after I asked for my payment made me doubt.
Yes, I would never wait that long. and i really hope upwork support can help me solve this problem, it's upsetting to deliver a job in less than 24 hours and wait more than a month to get paid.

[#18]

Hi Hafsa,

Because of privacy reasons, we're unable to confirm the nature of the issue with your client's account. I can only confirm that, in general, on day 14 the review period is still going and you'd need to wait until that 14th day is over for payment to be released. In these cases, we suggest getting in touch with your client as soon as possible to find out when the contract will resume. Check out this help article for more information. 

[#19]

thank you for your reply,
i contacted him again this morning but no answer ( even though he appear online).

I will wait this day and see tomorrow if the payement is released

[#20]

Hi,

I received this message from the platform, this client after I did the work for him and sent him, he started that he had to take a survey and blah blah and he disappeared and came back. And then I received the message that is below the platform.

**Edited for Community Guidelines**

Our apologies for the inconvenience

Does anyone know if they contact me? How long should I wait? or what is this.

thank you,

Karen

[#21]

Hi everyone!

Round about two days ago i started a contract of data entry. My client suppose to give me 700$ per hour. The job had started. His payment was verified by upwork. but i think this was his first contract on upwork. i started my work and did work for half hour and few seconds. after few seconds my time tracker of desktop app has been stopped and an alert notify that my contract is suspended and paused. And my half payment 350$ started showing in "in review " status on my project list. My question is when will my contract start again. And will i recieve my payment or will it be confiscated?

https://www.upwork.com/freelancers/~01344f4c31c01e2fb3

this is my upwork account link

[#22]

Hi Misbah,

Thank you for reaching out to us. If there is a problem with your client’s Upwork account, your contracts with them will be paused and you cannot continue to bill that client through Upwork until the issue is resolved. There are many possible reasons this could occur, although we can’t share the specifics regarding your client’s account due to privacy concerns. You can find more information in this help article. 

Additionally, one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#23]

I mean no offence, but I highly doubt that your hourly rate is $700. Therefore, if someone has in fact hired you at $700 I would bet everything I own and say your project was fraudulent and/or a scam. Thiis is even more evident in the fact the client's account was suspended. Bottom line, do not hold your breath waitning for your payment.

[#24]

but on my profile my earnings are showing like $300+. So what is it?

[#25]

anyways better luck next time for me

[#26]

Hello,

I was issued a contract and I delivered the task within a very short time span as the client had some strict deadline. However, the client was reluctant to review the task and kept stalling. 

Now, his account is suspended after he got the results and surprisingly, he is insisting on giving new jobs despite not paying for the first job due to some problem with his account.

The conclusion is the client got what he wants without me getting paid for that, and apparently he doesn't want to share details on when he's going to fix his account problem and I believe he never intends to. 

How am I supposed to get compensated for that? ... as it seems to me this is fraud, absolutely.