Mar 1, 2023 01:26:49 PM Edited Mar 8, 2023 01:59:57 PM by Andrea G
Hello Upwork team,
I have spent connects on job offers, only 3 customers have responded to me by message.
I still haven't had any refunds of connects and no connects have been rewarded. What should I do?
Thank you for your help,
Charvet
Solved! Go to Solution.
Mar 1, 2023 03:14:33 PM by Arjay M
Hi Charvet,
Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
Aug 6, 2023 09:57:10 AM by Luiggi R
Hi Lahiru,
I want to clarify that Connects are returned under certain circumstances. In the following cases, the Connects you used to apply for a job will be returned:
You can learn more by visiting this help article.
Feb 7, 2024 03:02:27 AM by Aaminah A
Hi Luiggi , hope you are doing well. I just have a request to Upwork to please restore the connects of the freelancer also when the job gets expired due to inactivity, as it's not the freelancer's fault, client should be active after posting the job. This step will really help freelancers especially those who are already struggling to get jobs and cannot spend much on purchasing connects. I know that Upwork gives 10 free connects every month but that is not enough as mostly jobs require 16 connects. Please do consider this request.
I shall be very grateful to you.
Regards,
Aaminah Ali
Aug 19, 2023 09:53:46 AM by Yusuf L
Well, because of the minority of cheaters the rest of us have to suffer...
And I guessed that's the main reason why connects now have doubled
Not cool
Aug 28, 2023 12:48:29 PM by Tony W
If there is no feedback for a long time after submitting the application, and the customer does not reply or check the application for more than 24 hours or even more than 10 days, it is very important for the new person to return the Connects I spent.
Aug 28, 2023 01:13:55 PM by Arjay M
Hi Tony,
We certainly understand your concern and how important these Connects are primarily for new Upwork members. However, please remember that we only return Connects when a client closes their job without hiring (This does not apply to expired job posts) or we find a job post has violated our Terms of Service. You can learn and understand more about Connects by visiting this help article.
Sep 10, 2023 01:42:53 PM by John B
Arjay there are too many people gaming Upwork in many ways, why is it that you don't shut down other things like people paying a $5 fixed price for work? It seems Upwork only knows how to make life here hard for freelancers?
Dec 15, 2023 12:08:37 AM by Sara A
Hi Arjay,
I've had the same problem and due to jobs increase in connects(mostly 16), not rewarding would be very costly for freelancers wanting to find a job and sending a proposal.
What do you suggest instead of awarding connects after the interview to be rewarding for us freelancers?
Kind Regards,
Sara
Dec 27, 2023 08:13:25 PM by Sohaq A
I am also not getting the connects after 48 hours has gone. Please help me.
Jan 6, 2024 12:30:13 AM by Common Cents C
Sometimes some people try to come up with a workaround or gaming the system... So please do the honest thing and don't stop rewarding genuine people who deserve.
Jan 7, 2024 02:07:15 PM by Jeanne H
This is freelancing. If you don't get hired, no matter how you work, you don't get your investment returned. Nowhere in freelancing do you have your investment returned. Why do you think you "deserve" to have your connects returned, when you failed to get the job?
Feb 2, 2024 01:42:30 PM by Ademola E
What i created my account recently and i didn't get any free connect
Feb 4, 2024 04:52:33 AM by Alan A
Feb 4, 2024 05:32:58 AM by Luiggi R
Hi Alan,
Are you referring to having Connects returned after interviewing with a client? We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve.
For more information, please see this Product Update.
Mar 4, 2024 09:16:08 PM by Sanjida A
Hello,
My name is Sanjida Afrin a new member of the upwork family. Recently, I interviewed a valuable clients but I did not get any reward connect from Upwork.
As I am new at Upwork, I have limited connects and can't apply for any job.
Please if you investigate this problem, I will be glad to you.
Best Regards,
Sanjida Afrin
Mar 4, 2024 10:50:54 PM by Pradeep H
Hi Sanjida,
We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. For more information, please see this Product Update.
I checked your account and I am pleased to inform you that you have received 30 additional Connects for Rising Talent achievement on your Upwork account. You can check the Connect History page to check your balance.
- Pradeep
Apr 2, 2024 01:09:44 PM by Fazeel N
And Becasue of few dishonest customers, The real one have to bear the loss.
Mar 1, 2023 10:57:20 PM Edited Mar 1, 2023 10:58:19 PM by Apinia R
Hi,
Is there any change with Upwork policy again regarding Refunded Connects for Connects Award and Awarded Connects?
I paid 6 Connects to send the proposal, and I should get 6 Refunded Connects and 4 Awarded Connects, a total of 10 Connects. It's been over 2 weeks now, but I haven't received the 10 Connects yet.
Thank you in advance for your advice.
-Apinia
Mar 1, 2023 11:46:00 PM by Nabeel A
They mostly don't give connects now and is thing of the past now.
Mar 2, 2023 01:46:14 AM Edited Mar 2, 2023 01:48:49 AM by Apinia R
Hi Nabeel, thank you for your response and advice.
"thing of the past now", but I received the Refunded Connects on Feb 10, please see attached image.
Mar 5, 2023 04:31:50 PM by Nabeel A
Yes, thats why wrote mostly. I also used to receive but haven't received in 6 months now but many new comers and some relatively older ones still receive them.
Mar 2, 2023 02:00:56 AM by Sajal S
I beleve they refund in 24-48 hours. If not done, than raise the support ticket.
Mar 2, 2023 02:10:03 AM Edited Mar 2, 2023 02:17:37 AM by Radia L
Sajal, iit's way over 48 hours.
But anyways, mods have written here in many ocassions about Upwork no longer giving free connects for every interview won, or disclosing the number of Connects rewarded.
They even doesn't say anything about "established clients" anymore (previously they said the bonus connects will be given after interview by established clients).
> but I received the Refunded Connects on Feb 10
I also get 10 connects in my past 2 interviews. It's good to have them, but don't excpect them.
Mar 2, 2023 02:30:50 AM by Apinia R
For me, it's not about good or not good, expect or not expect. All is about the policy. If Upwork issues any policy, it should be done.
I need to hear from Upwork Team.
Mar 2, 2023 03:37:11 AM by Pradeep H
Hi Apinia,
Thank you for your message. We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. For more information, please see this Product Update.
Thank you,
Pradeep
Mar 2, 2023 05:28:47 AM by Apinia R
What is the standard to give or not give?
On Feb 10, Upwork gave me the Refunded Connects 10 in total, but 4 days later things changed. Upwork came out to answer the freelancer "We are no longer awarding free Connects for every interview won, dot dot dot".
I'm speechless, dry laugh 🤔
Mar 2, 2023 05:42:56 AM by Sophie A
The Product Update mentions : ¨we are no longer awarding free Connects for every interview won, and we are no longer disclosing the number of Connects rewarded in these cases.¨
So you won't know what the standard is.
Mar 2, 2023 03:19:26 PM by Zoaia A
Hi,
I haven't received my connects back two times when I applied to the jobs and received a message from the client.
One job was 2-3 weeks ago.
One is just now.
what do you?
Mar 2, 2023 06:35:37 PM by Arjay M
Hi Zoaia,
Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
Mar 3, 2023 04:21:46 AM by Zoaia A
Thanks a lot!
But that's unfair with newbies.
I did receive 10 free connects for the recent job but not for the interview 2 weeks before
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