Mar 1, 2023 01:26:49 PM Edited Mar 8, 2023 01:59:57 PM by Andrea G
Hello Upwork team,
I have spent connects on job offers, only 3 customers have responded to me by message.
I still haven't had any refunds of connects and no connects have been rewarded. What should I do?
Thank you for your help,
Charvet
Solved! Go to Solution.
Mar 1, 2023 03:14:33 PM by Arjay M
Hi Charvet,
Thank you for your message. Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
Feb 23, 2024 05:37:30 AM by Luiggi R
Hi Nawabzada,
Those are Connects that were awarded to you for interviewing with an established client on Upwork. Just for clarity, we no longer award free Connects for every interview won or disclose the number of Connects rewarded in these cases You can check out this Product Update for more information.
Mar 4, 2024 09:21:21 PM by Sanjida A
Hello,
My name is Sanjida Afrin a new member of the upwork family. According to upwork rules, if any new members are intrevied by clients ,he/she wins a number of connect. Recently, I interviewed a valuable clients but I did not get any reward connect from Upwork.
As I am new at Upwork, I have limited connects and can't apply for any job.
Best Regards,
Sanjida Afrin
Mar 5, 2024 12:01:11 AM by Joanne P
Hi Sanjida,
Please allow the Connects to be automatically credited to your account within 24 to 48 hours. If it is still not showing in your account, please let us know.
Mar 9, 2024 11:01:58 AM by Kyrylo H
Hello.
When the job was canceled, what happens to the bids I have placed to it?
In some case they refunded to me, but most of case they didn't refund.
Can they be refunded to me?
Please inform me about this.
Mar 9, 2024 01:08:31 PM by Jeanne H
If the job is closed by the client, or it violates the Terms of Service as decided by Upwork, then your connects will be returned. In addition, with some interviews, you will have returned connects. Upwork can't tell the formula, because 70% of the freelancers would be cheating.
Mar 9, 2024 01:24:57 PM by Nahom E
after I applied for the job and received an interview did I get my contact back?
Mar 9, 2024 05:49:26 PM by Milos V
Hi Nahom, if you are talking about connects, you don't receive them back anymore after getting interviews.
Mar 10, 2024 01:46:25 AM by Abdullah R
I still haven't had any refunds of connects and no connects have been rewarded. What should I do?
Thank you for your help,
Mar 10, 2024 04:43:22 AM by Joanne P
Hi Abdullah,
We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. For more information, please see this Product Update.
Mar 16, 2024 10:26:43 PM by Nhu Quynh H
Hello,
I got awarded connect and refunded connects for the awarded connects for a job that I successfully got an offer and a job that I only sent proposal (no interview).
I wonder how it works?
Mar 17, 2024 02:19:46 AM by Joanne P
Hi Nhu Quynh,
We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. For more information, please see this Product Update.
Mar 17, 2024 12:14:09 AM by G J
Upwork doesnt refund me my connects yet.
They sent me an email 3 jobs were removed.
So it would b refunded withint 24hrs. But never refunded yet.
What the hell is that.
And no available email address i can send to.
i need 12 connects back
Mar 17, 2024 04:17:22 AM by Khushbu G
Yeah I noticed sometimes too...they are not refunding connects, may be they have different formulas but in bid section they written about when we will get refund of connects, And you can try support section of Upwork via chat!
Mar 17, 2024 05:42:25 AM by Khushbu G
Sometime it's not reflect on account when we are going to submit proposal
Mar 17, 2024 09:51:19 PM by Kieu T
Hello Upwork team,
I am writing to ask for your support. Recently, I applied for a job post, here is the proposal's link: https://www.upwork.com/ab/proposals/1764506677825576961
After a month, I got a response from the client as below:
I understand that the client has hired someone else and the job is closed but I believe I deserve a Connects refund for my application as I successfully got a response from the client. However, it has been days and I haven't received any Connects back.
Hope to have your support, thanks and regards,
Kieu Truong.
Mar 18, 2024 02:30:13 PM by Honelegn W
I have submitted proposals so many jobs. But when the client reviewed my proposal and did not respond to me my connect not refunded.
Can anyone tell me why?
Mar 18, 2024 05:11:35 PM by Milos V
You only get connects back in case of closed and cancelled jobs.
Mar 20, 2024 10:50:29 PM by Nawabzada Tanzeel u
i havent received connects back after the job cancellation can anyone tell me why ?
Mar 22, 2024 10:03:26 AM by Deborah P
Hello, I got an interview about 4 days ago but still cannot see the returned connects. Is this normal? Thanks for any advice
Mar 25, 2024 04:20:45 AM by Evgenia E
Hi Upwork,
First, I won 2 interviews but got no refund for my connects.
Then, instead of the refund I got a message from you which says "You've unlocked a new badge!"
I propose to exchange a new badge for my connects.
Thank you,
Evgenia.
Mar 25, 2024 04:54:25 AM by Amarachi E
Has the rules changed? Last I checked, you only get your connects back if the job you applied for goes against Upwork's Tos and was removed.
Mar 25, 2024 05:08:08 AM by Luiggi R
Hi Evgenia,
Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. For more information, please see this Product Update.
To clarify, what you earned is a Community badge; these are not displayed on your Upwork profile. They are a way to celebrate and encourage your engagement and activity within the Community.
Apr 1, 2024 03:08:56 PM by Tatsav C
Hello,
A week ago, I sent a proposal for a job and eventually got hired for it. However, I still haven't received the Connects award for it. Am I not supposed to receive a Connects refund for that, or am I missing something?. Cuz in earlier job I received the same for being hired.
Thanks,
Tatsav
Apr 1, 2024 05:18:04 PM by Joanne P
Hi Tatsav,
Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. For more information, please see this Product Update.
Apr 2, 2024 10:41:59 AM by Mahadir M
Hi Everyone,
I won the interview. The client only responded to my proposal. But my connects are not refunded. Please tell me the reasions.
Thank you
Apr 2, 2024 12:48:36 PM by Arjay M
Hi Mahadir,
Please be aware that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
Apr 5, 2024 12:15:22 AM by Hanifah H
Hi.. i ve created account for more 48 hours, but i just received 10 connects, instead 50 connects (as your mentioned on term&condition). what happened with my account? can you descibe clearly?
Apr 5, 2024 05:18:33 PM by Mohamed M
Hi sir ,how are you? My jobs had closed but I didn't get back my Connects could you help me? Thanks
Apr 5, 2024 08:51:00 PM by Joanne P
Hi Mohamed,
Please note that we are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
For more information, please see this Product Update. You can check your Connects History here.
Apr 6, 2024 02:50:58 AM Edited Apr 6, 2024 02:51:33 AM by Mohamed M
But the jobs are closed and i still don't have my Connects back
Apr 11, 2024 01:47:38 AM by Melvin J
Hi team, 8 days ago I won a proposal but still haven't received the connects for it. Any help would be appreciated!!
Apr 11, 2024 02:59:15 AM by Pradeep H
Hi Melvin,
We are no longer awarding free Connects for every interview won or disclosing the number of Connects rewarded in these cases. Unfortunately, we learned from our community that some dishonest customers were gaming the system to get free Connects they didn’t deserve. We occasionally may still give out different amounts of Connects based on factors like the number of jobs available in the marketplace.
Please visit this Product Update for more information.
- Pradeep
Apr 20, 2024 10:19:31 PM by Pranta R
Hi!
I got an interviewed around 40 hours ago for 1 PROPOSALS that I submitted. (Did not work with these clients before), but I did not back any connects still now . As per i know connect will reward after intervirewed . Can you please check?
Also If I get invitation from clients who I never worked with, do I get connects?
Thank
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