Dumb Website

devanalyst · ‎02-27-2023

A few words of advice:

Upwork should fix its wesite to allow us Freelancers to be able to archive old jobs in the "Save Jobs" section. Otherwise, it can be very confusing when we're left with a big, ugly list of outdated junk.
Burying the search options until a search is initiated is dumb. A better method is to use a navigation-like (open/close) pane as we can do with Microsoft Office apps. To hide those options until an entry is made can be quite confusing—especially for new users.
In the search dropdown list there are many skills that are not included in the skills dropdown list in the profile section. I can't understand how Upwork could screw that up. You need to pull the skills from the same table / list. And we need a simple—and faster--way to add new skills (on the fly) to that list whenever we want.
There is an error message when entering education info: "Must not include too many capital letters. Learn more". However, your whack website is auto capitalizing every word--not us users. Enter all words in lowercase and your funky system then auto capitalizes them. S'up with that?
There are too many job postings on your website from way back when. What we need is to filter our search by date range such as "09/01/2022 to today" or "09/01/2022 to 09/07/2022"; Or maybe we could filter like on Indeed.com with “anytime”, “within 30 days”, “within 15 days”, “within 7 days”, “within 3 days”, “since yesterday”, “since my last visit”, or something similar. To wade through outdated postings is a huge waste of time and a sloppy look.
To contact Upwork is a nightmare and much too time consuming. Upwork should add a contact / messaging option in the menu at the top of each webpage. One of your moderators wrote that the Upwork site is not customer-centric—and boy was that guy right. It’s almost like you really don’t want to hear from us. Otherwise, this funky website needs some work. Perhaps, Upwork could test its website design with real users, you know, like the tech experts who maybe use this site.

ArjayM · ‎02-27-2023

Hi David,

Thank you for reaching out and reporting these here in the Community. Your feedback/suggestions/opinions really mean a lot to us and they're extremely helpful so that we can improve our service. Rest assured that all teams are working collaboratively to make things easier for our valued members.

Could you please confirm which of these reports/issues you're currently experiencing? Let us know and we'll look further into that for you.

Additionally, as a freelancer, your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.) Please check this help article for more details on how to choose a good profile picture.

~ Arjay

devanalyst · ‎03-31-2023

Hi Arjay,

Appended below is just one example of the problem with your search engine. As you can see I searched for PST but I get results from other locations. Wrightsville Beach is not in the Pacific Time Zone. Neither is Folly Beach, Linconwood, Canton and more. It would also be helpful to list the time zone in the search results. For ex. :

Hourly - Expert - Est. Time: More than 6 months, Less than 30 hrs/week

s/b something like this:

PST - Hourly - Expert - Est. Time: More than 6 months, Less than 30 hrs/week

Otherwise, we've got to slog through too many jobs that don't match our search criteria.

Maybe the problem is with the filter labeled "United States". I dunno!

(Another problem: there are skills lists in several areas of your site--but none of them match. Instead, Upwork should be pulling from the same skills list/table throughout your website.)

Thank you!

feed_my_eyes · ‎02-28-2023

David R wrote:
To contact Upwork is a nightmare and much too time consuming. Upwork should add a contact / messaging option in the menu at the top of each webpage. One of your moderators wrote that the Upwork site is not customer-centric—and boy was that guy right. It’s almost like you really don’t want to hear from us.

That's because they don't really want to hear from us. Upwork has millions of freelancers and only around 500 employees, so don't expect them to make contacting customer service any easier. Nor should they. Freelancers are supposed to be people who can stand on their own two feet and figure things out for themselves, not people who need to contact customer service over every little thing. The answers to most questions can be found by doing a simple search, or, you can post in the forum and usually get a response within minutes.