🐈 Community
» Forums » Freelancers » Fees higher than what it should be
Page options
casteleira
Community Member

Fees higher than what it should be

Hi,

 

I just got paid from a client and I noticed Upwork fees were 12% instead of 10%. Your terms however specify that above 500 $ your fees is only 10%. Coul you explain to me why it did not apply to my account ? 

 

Best regards

 

Mélanie CARNEIRO

4 REPLIES 4
andregutierrez22
Moderator
Moderator

Hi Carneiro,

 

Could you please send the Contract ID you're referring to so I could check? Please keep in mind that 12% is not a Service Fee number that is ever charged. If you recently surpassed the $500 amount with your client on a single payment, only the portion above $500 will be charged at 10%. The rest that is still below $500 is charged at 20%. I can also see there are VAT charges on your Transaction History, please keep in mind these are separate from the Service Fee structure.

 

~Andrea
Upwork
casteleira
Community Member

Hi,

 

Thank you for your quick response. The contract ID is 28856225. I've surpassed the 500 $ with this client before this milestone. I should have received 63 $ but I only received 61,60 $. 

 

Best regards

VAT?


CARNEIRO M wrote:I should have received 63 $ but I only received 61,60 $. 

VAT on the service charge,

Latest Articles
Upcoming Events
Jan 31
Feb 28
Upwork Community Virtual Hour
Community Hour English
Mar 28
Upwork Virtual Community Hour
Community Hour English
Learning Paths