Oct 14, 2022 04:05:01 AM by Nick S
I agreed a $300 fee with a client that I had previously worked with. I hadn't noticed but the client had only funded escrow with $100.
The job was to create 5 illustrations, which I did but since since sending them to the client, no communication has been recieved. I have tried contacting the client on 4 different occasions, but no reply.
I requested the full amount but after 14 days I have received nothing.
I would like to raise a dispute but when I go into the help section I get this...
"To file a dispute on an active contract
When I click on the 'here' all I get is a bot saying "Click on Get Help in the action menu" but I do not see the Get Help option anywhere.
How can I reslove this issue?
Oct 14, 2022 05:42:08 AM by Preston H
You should not raise a dispute.
You may not raise a dispute.
The client has not violated Upwork TOS.
The freelancer is using Upwork incorrectly.
Oct 14, 2022 05:45:19 AM by Preston H
You said you "agreed" to a $300 payment.
That does not matter.
Agreements don't count.
Promises don't count.
What counts is funded escrow.
If $100 was funded in escrow, then that is the amount Upwork will help you receive. Not $300.
Oct 14, 2022 06:16:55 AM by Nick S
Preston,
Thank you for your reply.
So do I need to resubmit the request but this time just foir the $100 and then wait another 14 days?
Regards Nick S
Oct 14, 2022 06:31:47 AM by Martina P
You said the client had only put $100 in escrow? So escrow is now 0?
You can only submit for payment if there is money in escrow. The client needs to fund the milestone first.
Oct 14, 2022 07:14:19 AM by Nick S
Hello Martina,
No, there is $100 is escrow. I had requested the full amount of $300.
I have today requested the $100.... do I have to wait another 14 days for the money to be released?
Regards Nick S
Oct 14, 2022 07:19:00 AM by Jeremiah B
you can send a message to the support team maybe theres a way they could help you out with that
Oct 14, 2022 08:33:16 AM by Martina P
You send a message to support when you have a technucal issue. You don't have a technical issue.
Your description is unclear.
I agreed a $300 fee with a client that I had previously worked with. I hadn't noticed but the client had only funded escrow with $100.
So you requestes 300 with 100 in escrow?
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