Aug 18, 2021 09:37:12 PM by Alexis A
I need to refund a client. I selcted invoice and so forth but the screen just keeps loading.
Aug 18, 2021 10:51:09 PM by Joanne P
Hi Alexis,
Could you please try to use a different browser or clear your cache and cookies, then try following the steps provided in this help article? If the issue persists, please let us know.
Aug 19, 2021 07:02:02 AM by Alexis A
Joanne Marie P wrote:Hi Alexis,
Could you please try to use a different browser or clear your cache and cookies, then try following the steps provided in this help article? If the issue persists, please let us know.
I tried using a different browser and it still just loads. The contract is still active. Do I need to end it before I can refund them?
Aug 19, 2021 08:02:13 AM by Andrea G
Hi Alexis,
You should be able to send a refund without closing the contract. We'll go ahead and have one of our agents reach out to you via support ticket in order to assist you further.
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