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alexis-arinze
Community Member

How do I refund someone??

I need to refund a client. I selcted invoice and so forth but the screen just keeps loading.

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Alexis,

 

Could you please try to use a different browser or clear your cache and cookies, then try following the steps provided in this help article? If the issue persists, please let us know. 

~ Joanne
Upwork


Joanne Marie P wrote:

Hi Alexis,

 

Could you please try to use a different browser or clear your cache and cookies, then try following the steps provided in this help article? If the issue persists, please let us know. 



I tried using a different browser and it still just loads. The contract is still active. Do I need to end it before I can refund them?

Hi Alexis,

 

You should be able to send a refund without closing the contract. We'll go ahead and have one of our agents reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
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