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Re: I need to give a refund, but I do not have an available balance at this time.

mapes_patty
Ace Contributor
Patricia M Member Since: Oct 19, 2017
1 of 4

I know that Upwork debits my account monthly. I need to give a refund to a client and I don't have an available balance. I expected they would just bill me. Is that not possible?

robin_hyman
Community Guru
Robin H Member Since: May 28, 2019
2 of 4

No you have to upload payment information within Settings.  

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 4

Robin H wrote:

No you have to upload payment information within Settings.  


That does not work for refunds.

 

Patricia, you have to contact Support to arrange for a transfer of funds into your Upwork balance, which you can then refund to the client. That's in addition to what Jennifer said (refunding when you have pending funds.)

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
4 of 4

Patricia M wrote:

I know that Upwork debits my account monthly. I need to give a refund to a client and I don't have an available balance. I expected they would just bill me. Is that not possible?


If you work often, you can just use money in the Pending section of your reports. Of course, you'd have to wait until money moved to Pending.

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