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I used my BDO Debit card number instead of account number.

b_eyas
Active Member
Jemma Q Member Since: Dec 12, 2018
1 of 14

Hello!! I used my 16 digit card number of my BDO debit account instead of using my 12 digit account number.Is that okay?Because I withdraw all my earnings last Dec.6,2018.The status of transfer is processed and said expected date delivery dec.11,2018 and upon checking my BDO account,the money has not yet arrived,I want to make sure that it is okay to use the card number instead of account number.Thank you and please reply asap as i need the money thank you...

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 14

Hi Jemma, 


This transaction will be rejected by the bank, and will be automatically refunded to your Upwork account. If this doesn't happen after 8-business days (from when you processed the withdrawal), you can contact the Customer Support Team direcly, or update us here so that a trace can be issued for this transaction. 

In the meantime, please remove this payment method from your account, and add the correct payment method to your account.


-Avery
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b_eyas
Active Member
Jemma Q Member Since: Dec 12, 2018
3 of 14

Hi,okay I will remove this payment method now,and I will add the correct account. Thank you.

cess0809
Active Member
Princess Cecile T Member Since: Mar 21, 2019
4 of 14

Hi Jemma,

Same here, i have place my card number instead of account number, it's been 8 days since i withdrawn, and haven't returned back yet to my upwork account.

Thank you,

Cecile

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 14

Hi Princess,


Our team can trace your transaction after 8 business days, please keep in mind that weekends are not included in the count.
If you don't receive the funds after 8 business days let us know here and our team will initiate a trace on your transaction. Thank you.


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joselledaraug
Active Member
Joselle D Member Since: Dec 2, 2019
6 of 14

Same here also. I entered my BDO card number instead of ACCOUNT number. I've withdrawn my earnings last Nov. 25, 2019 (according to UpWork the expected delivery date was November 29, 2019) and just realized that until now my earnings still hasn't appeared on my bdo account. I badly need your help. Thank you

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 14

Hi Joselle,

 

Unfortunately we can't reverse/cancel a withdrawal, but rest assured your transaction will be reversed by your bank. If you don't receive your funds after 8 business days let us know here and our team will assist you further. Thank you.


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ginieaguibitin
Active Member
Ginie A Member Since: Jul 4, 2019
8 of 14

This happens also with me, I used 16 digit card number of my BDO account instead of using my 12 digit account number and withdraw all my earnings last January 20, 2020. Same day, I received email from Upwork that payment has been processed and upon checking my BDO account, there's no money transferred on it. I want to make sure that it is okay to use the CARD number instead of the ACCOUNT number. Please enlighten me on this. or what should I do? Thank you

 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
9 of 14

Ginie A wrote:

 I want to make sure that it is okay to use the CARD number instead of the ACCOUNT number. Please enlighten me on this. or what should I do?

 


It is not OK to use the card number. Basically the funds will not be delivered to your account and eventually be sent back to your Upwork account. This will take a week or two, sometimes longer.

There is nothing you can or need to do, it's an automatic process.

ginieaguibitin
Active Member
Ginie A Member Since: Jul 4, 2019
10 of 14

Thanks Petra, but do I need to remove the said account and create another payment method? Thanks

 

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