I've been Top Rated for a month, why are the weeks not changing

[#1]

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

Thank you

[#2]

It has been weeks and upwork devs are not able to fix such a big issue? Is it on their priority list? 
Freelancers work hard to get Top Rated badge and it is disappointing when platform does not work as expected. You get so much commission from us. Please fix it ASAP.

Thank You

[#3]

My Top Rated eligible weeks are stuck at 10 of 16 even though I have 91% JSS for a while. Why not increasing? I have attached the screenshot.

[#4]

When did you achieve that 91% JSS? 

It might be that you recently (in current update) achieved the jss above 90. If yes, the eligible weeks will update on next Sunday. 

[#5]

Nope. I got 91% JSS long time ago

[#6]

I've seen this to many freelancers now including myself. Support told me that there is a bug currently and they are working to fix it. So just wait for some time and hope it gets better.

[#7]

Okay i am waiting

[#8]

Hey Riard, 

That’s the exact response I got. Did yours ever get fixed and if so, after how long?

Thanks.

[#9]

Hello!

Please, could anyone review my profile if I am already eligible for Top Rated badge?

From my point of view, I have already accomplished with all criteria to achieve this badge, however, I have not received it yet.

One more thing that I would like to point out is, that my Top Rated eligible weeks are not updating accordingly, even I am following the requirements.

Thank you in advance.

Kind Regards,

Felipe Canelas

[#10]

Hi Felipe,

Maintaining Rising Talent status or a Job Success Score of at least 90% for at least 13 of the last 16 weeks is one of the requirements that you still need to work towards for the Top Rated badge. I checked and the information on your My Stats page is correct. Please, note that in order for the eligible weeks to increase, the freelancer would have to meet the eligibility requirements each new week while non-eligible weeks fall off the calculation.

Thank you!

[#11]

Thank you for your reply, Bojan. I appreciate your fast response.

On the other hand, my question is about the eligible weeks. I have never been below JSS 90% on UpWork, and I've been more than 11 weeks with that when I got a Rising Talent status. Could you please help me with that and take a deeper look on my account?

As I see, my eligible weeks are stuck and are not moving forward since 2 weeks or more, even if I am accomplishing with the requirements.

Thank you in advance

- Felipe Canelas

[#12]

This is still a bug that presists. Many people are complaining that their weekly TOP RATED counter is not moving - with 100% JSS and all the needed requirments, but somehow mods are insisting that this is not a bug, and everything is working according the system.

If you have to explain a system every day, and so many people have doubts and unclearances about a system - maybe it is time to do something about it... Like make a video to describe it, or make a longer more human-like post. And not the link with the table that you share which is not helpful at all.

[#13]

I have same problem. I'm new on Upwork I don't have a history here.

Hi, I have a JSS 100% I got "Top Rated eligible weeks" for 4 weeks but for now, for two weeks I don't get the "Top Rated eligible weeks"! what's the problem. my JSS wasn't changed at all. I have been 100% always. I read the Upwork help page that they said this number will be updated each week but my number has not changed for 2 weeks. what's wrong with my account! can anybody help me?

[#14]

Hi Mojtaba,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#15]

I have not recieved any ticket yet Nikola

[#16]

Hi Mojtaba,

Our team will resend your ticket shortly and you will be able to view it here. Thank you.

[#17]

Hey everyone,

I've been keeping an eye on my Top Rated eligible weeks bar weekly, and it went from zero to 12 elligble weeks-non stop but got stuck at 12 for 1 month now. I understand how the whole ineligible weeks falling off the chart thing works but since there isn’t a week that I’ve been ineligible since my jss got back to 90, I contacted support and they told me that it’s true my top rated eligible weeks isn’t updating for a technical reason. That was 2 weeks ago and up to date nothing has changed. Is someone else experience the same thing and could someone from support help me solve this please? 

Thank you.

[#18]

Hi Esther,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Top Rated eligible weeks. Thank you.

[#19]

Hi Goran,

Thank you.

[#20]

Hi Avery, My Top Rated eligible weeks have been suck at 12 weeks for about 3 weeks now and I have maintained a JSS of >90%. Just need to know if I did something wrong or if there is an issue with my account.

[#21]

Hi Emmanuel, 

I can confirm that your eligible weeks are counted correctly. For the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks. Once this happens, the number of eligible weeks will start growing, provided you meet the requirements. If a suitable week falls off the calculation each week, the total number of eligible weeks won't increase. You can find more information here.

[#22]

Hello! I have a similar issue. I totally understand the rolling window calculation, however I got rising talent badge on 12/3/21, never had a bad success score, and its 2/16/22 now. Not counting first week and the week I'm on, there are 10 weeks in between.

I'm quite confused?

[#23]

Hi Ahmet,

One of our agents will reach out to you directly via support ticket to look into this issue and advise you accordingly.

Thank you! 

[#24]

Hello! My Top Rated Eligible week not updated it is still the same as last 3 weeks (6/16) and not updated , does it take more time?

Thanks and best regards!

[#25]

Hey, It has been a long time since my top-rated eligible weeks are stuck at 10 and not increasing. Need help on that. I don't think that in the past 10 weeks I have not reached the requirements or if there was a week where requirements were not met. Please let me know about the situation.

Thanks

[#26]

It calculates with the past 16 weeks and in these 16 weeks you have 6 that are not eligible and they need time to fall out of these 16 weeks.