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Peg's avatar
Peg B Community Member

I've been Top Rated for a month, why are the weeks not changing

I've gone back to sitting at a 90% Top Rated status for a month now (from 88% before) and the Top Rated weeks went from sitting at 5 weeks last month to 4 weeks all this month. Wouldn't that change at lease one week to start adding up again?

 

Thank you

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi All, 

 

I am happy to let you know that the specific issue that was causing discrepancies with Top Rated eligible weeks discussed on this thread has been fixed. We will be closing this thread from further replies. 

 

Thank you for your patience,

~ Nikola

View solution in original post

480 REPLIES 480
Mansoor's avatar
Mansoor M Community Member

Hello, Good Day!

I have a question, I'm facing some kind of problem with my Top Rated eligible weeks that has not increased after 6 of 16 weeks on many weeks.

 

I have a JSS of 100% and I have noticed that I have a Top Rated eligible week of 06 of 16 still the same as before or maybe the counter stuck, my doubt is the following; is there anything that I have to do to take into consideration weekly to put you as "top-rated eligible weeks"?

 

Is there anything in which I'm lacking? If so, I would love it if you could write it down for me so I can make sure I follow exactly what they say.

 

Thank you very much.

Tuba's avatar
Tuba E Community Member

I believe it’s happened to a few people. My weeks of eligibility have also been staying the same for a while now even though I never went below 90%.

Jennifer's avatar
Jennifer R Community Member

It calculates with the past 16 weeks and in these 16 weeks you have 10 that are not eligible and they need time to fall out of these 16 weeks.

Abdul-Rahman's avatar
Abdul-Rahman O Community Member

No. That's not the problem with some- EG; Me!! Upwork has said it is a 'known' issue and they are working on it (For a few weeks now). 

Saddam's avatar
Saddam H Community Member

Greetings,

 

One issue is that my Top Rated weeks were 16/16 and i became Top Rated. Soon my JSS dropped to 87% and I was stripped off the Top Rated badge. The weeks came down to 14/16, why? 

It has struck there, why? 

 

Second issue is that I closed a job with big weight so that the feedback left by client is counted but the JSS is same despite refreshed after two weeks. Why?

Petra's avatar
Petra R Community Member


Saddam H wrote:

One issue is that my Top Rated weeks were 16/16 and i became Top Rated. Soon my JSS dropped to 87% and I was stripped off the Top Rated badge. The weeks came down to 14/16, why? 


Because every week when you have a JSS below 90% means you lose an eligible week from your 16-week window,

 


Saddam H wrote:

Second issue is that I closed a job with big weight so that the feedback left by client is counted but the JSS is same despite refreshed after two weeks. Why?


You haven't closed a contract since the beginning of February.

Saddam's avatar
Saddam H Community Member

dd63c576_0-1645815697408.png

Completely wrong as my this project is closed at Feb 8th and other at 6th Feb. 

Harshvardhan's avatar
Harshvardhan P Community Member

Hello there,

Recently i got 94% JSS last week & 2 weeks is done but it is not increasing it stuck 10th week.

 

I've discussed it with 2 different upwork support executives and they both shared me different reasons for that.

 

The first support executive told me that it's a bug and you can wait very soon it is gonna resolved and you get your badge again in a few weeks.

 

A second person send me a completely different thing I'm attaching below, which claims that I'd have to wait 13 weeks more to get the badge again. and this information I received.

 

"""""

As you can see, there are four weeks and 1 week in the middle where you didn't meet the requirement. Until 2 of these are removed, your score will not move to 13 out of 16. If you will maintain your score above 90% in the upcoming weeks, you can expect your score to reach 13 out of 16 on the week of June 20-26

1111111011000011 ; current week  
1111110110000111 ; Apr 4-10 (11)  
1111101100001111 ; Apr 11-17 (11)  
1111011000011111 ; Apr 18-24 (11)  
1110110000111111 ; Apr 25 - May 1 (11)  
1101100001111111 ; May 2-8 (11)  
1011000011111111 ; May 9-15 (11)  
0110000111111111 ; May 16-22 (11)  
11100001111111111 ; May 23-29 (12)  
11000011111111111 ; May 30-June 5 (12)  
10000111111111111 ; June 6-12 (12)  
00001111111111111 ; June 13-19 (12)  
00011111111111111 ; June 20-26 (13)

""""" 

 

Kindly help and do suggest which one is correct

Petra's avatar
Petra R Community Member

Yes, that is absolutely correct. You have a block of non-eligible weeks that need to "travel" all the way through your 16-week window because as long as there were are 4 plus one non-eligible weeks - there is obviously no way you can have more than 11 eligible weeks while there are 5 non-eligible weeks inside the 16 week window.

 

petra_r_0-1648821139218.jpeg

 

 

Robert's avatar
Robert Y Community Member


Petra R wrote:

You have a block of 4 üöus...

What? You Germans just love your umlauts. 😉

Peter's avatar
Peter G Community Member

Almost as much as Brits like sticking the letter U into words in which they aren't needed.

Petra's avatar
Petra R Community Member


Robert Y wrote:

Petra R wrote:

You have a block of 4 üöus...

What? You Germans just love your umlauts. 😉


Cat obsessed with keyboard lol

Karim's avatar
Karim S Community Member

Hey, 4 months ago my JSS was 100% until a client gave me a low answer in the private question by mistake which resulted in lowering it to 88% while my Top Rated eligible weeks was 9.

However, after 3 months from that, he came back to me with a new work because he liked working with me and I talked with him about what he did and he was surprised and told me it was by mistake.

So I worked again with him for two small contracts and my JSS went back to 90%, that was 4-5 weeks ago and my Top Rated eligible weeks was 4.

So since then, it stayed 4 even while I'm working with a new long-term client and made +2k from him till now. What's wrong?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Karim,

 

Thank you for your message. Eligible weeks are ones where you either had Rising Talent status or a Job Success Score above or equal to 90%. Each Saturday we remove the week 17 weeks ago from the calculation and add the most recent week. Because of the past 16 weeks, you still have the same total number of eligible ones as last time we checked. In order for the count to increase, you must be eligible this week, but not have been eligible 17 weeks ago. Check out the chart on this help page for more information.

 

Thank you

Pradeep

Karim's avatar
Karim S Community Member

So for my case, I have to be eligible for 12 weeks to increase my counter then I have to be eligible for another 12 weeks to be Top rated? is that right?

Also isn't there a way to remove the feedback of my review that did that to me? clearly, he did this by mistake, and what proves it is that he came back to work with me again for two contracts and give me a full 10/10. Of course I mean other way than the Top-rated way

Vaibhav's avatar
Vaibhav S Community Member

Hi,

My JSS is above 90% from the past 6 weeks and but my stats are stuck to 12 weeks
Technically, I am top rated but nothing is showing in my profile.

Can anyone help why there is the delay?

Thanks

Andrea's avatar
Andrea G Community Manager

Hi Vaibhav, 

 

To earn Top Rated status, you need to maintain Rising Talent status or a Job Success Score (JSS) of at least 90% for at least 13 of the last 16 weeks. The Top Rated Eligible Weeks metric keeps track of that progress looking at the last 16 weeks as a rolling window. 

 

This means that, if you've accumulated a block of non-eligible weeks in the past, you'll need to wait for those weeks to fall out of the calculation. When your count doesn't change, it is generally because an eligible week is falling out of the calculation while another is being included. Once non-eligible weeks start falling out of the calculation you'll see an increase in the count. Check out this help article to find a helpful chart explaining this process.

 

~Andrea
Petra's avatar
Petra R Community Member


Vaibhav S wrote:

My JSS is above 90% from the past 6 weeks and but my stats are stuck to 12 weeks


That's because the 4 weeks during which you were NOT above 90% need to work their way through the 16-week window, which takes time. You'll be at 12 out of 17 weeks for 13 weeks altogether.

 


Vaibhav S wrote: Technically, I am top rated

No. You are not.

 

eligible.jpg

 

You're now in week 11 (if you got back above 90% 6 weeks ago) and you'll get to 13 eligible weeks if you are still above 90% come week 18 because that's when the first of the 4 non-eligible weeks falls out of the 16-week window.

Mark's avatar
Mark P Community Member

Hi 

I've been eligible for top-rated for the last 4 weeks, when do I receive my top-rated badge?

Regards

Mark

Nikola's avatar
Nikola S Retiring Moderator

Hi Mark,

 

Looks like the reason why you still haven't received the Top Rated badge, is because there is a non-eligible week within the total number of weeks for your calculation. In order for the number of eligible weeks to increase, your non-eligible weeks will need to be "pushed out" of the past 16-weeks.

Once this happens, the number of eligible weeks will start increasing, provided you meet the requirements. If an eligible week falls off of the calculation each week, the total number of eligible weeks won't increase. You can find more information here.

 

~ Nikola
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Abram,

 

Thank you for reaching out to us. To earn Top Rated status you need to maintain a Job Success Score of at least 90% for at least 13 of the last 16 weeks. To add eligible weeks you need to get your JSS above 90% and keep it there long enough for the ineligible weeks to start falling out of the 16-week window.  You have to look at the eligibility weeks as a rolling 16-week window. Please check the graph included in this help article and refer to the information shared in the Calculating Top Rated Eligible Weeks section.


~ AJ
Upwork
Zeeshan's avatar
Zeeshan A Community Member

Hi, 

 

I have been eligible for top rated for more than 10 weeks but the weeks are stuck for some reason and are not increasing.

Can you please fix the issue? 


Muhammad's avatar
Muhammad H Community Member

Hi, Muhammad on the this side, I am Front End Web Developer with 96% JSS, For last 4 weeks , my stats for top-rated eligible weeks are not updating, I have contacted Support team two days ago but they have not given me the reply yet. Can anyone help me in this, I am very conscious about this? Thanks, Regards, M.Hashim

Tapiwa's avatar
Tapiwa M Community Member

Hello. 

 

I have a similar issue here.

 

My Top Rated eligibility weeks have been stuck at 11 weeks for the past 2 weeks but I have maintained a job success score of 90+ and have 2 active hourly contracts. Am I missing something here?

Goran's avatar
Goran V Retired Team Member

Hi Tapiwa,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your Top Rated eligible weeks. Thank you.

~ Goran
Upwork