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Identity Verification When Transgender

charness_ava
Active Member
Mark Jun O Member Since: Dec 26, 2019
21 of 113
Hi,

I need help with using my preferred name. I am really not comfortable using my legal name. Thank you so much and more power.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
22 of 113

Hi Mark,

 

I can see that your name change request was approved. One of our team members will also reach out to you via ticket and assist you further if it's needed. You can access your tickets on this Link. If you have any additional questions let me know, thank you.

~ Goran
Upwork
msaprilblossom
Active Member
Jeffrey M Member Since: Feb 28, 2020
23 of 113

Please contact me regarding this issue. Thanks!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
24 of 113

Hi Jeffrey,

 

Thanks for reaching out. One of our agents will reach out to you via a support ticket and will assist you further with your request. 

~ Joanne
Upwork
msaprilblossom
Active Member
Jeffrey M Member Since: Feb 28, 2020
25 of 113

I'm trans. My prefered name is not the name on my ID yet I cannot seem to verify it and I need assistance please. 

 

Thanks,

April

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
26 of 113

Hi April,

 

I checked, and I can confirm that one of our agents has already reached out to you to assist you directly via ticket. Please check the ticket from the team and follow the steps they shared. If you need further assistance, please feel free to respond to the ticket. Thank you!

~ Joanne
Upwork
msaprilblossom
Active Member
Jeffrey M Member Since: Feb 28, 2020
27 of 113

Ah I nsee it now.  Thanks a bunch! I'll send documents asap via the support ticket if I understand correctly.

75feadc7
Active Member
Natalie B Member Since: Mar 25, 2020
28 of 113

Hi Valeria,

 

I had a meeting to verify my identity and the hold has still not been lifted!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 113

Hi Natalie,

 

It looks like you were able to successfully complete your verification process. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork
75feadc7
Active Member
Natalie B Member Since: Mar 25, 2020
30 of 113

Clearing cache and cookies, as well as trying to log in on another browser
does not work. Obviously this is an administrative error, not a matter of
browser storage. Please fix this.

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