JSS Score

amir_qasimov · ‎04-24-2022

Hi, I've had one client feedback that affects my JSS score now for over 3 months. I delivered the project in time without any problems and the client didn't ask for any corrections or mentioned any complaints. He just gave 3 stars and didn't leave any feedback. I contacted the client for further information but he didn't get back. Is there any way to solve this problem?

Thank you,
Amir.

petra_r · ‎04-24-2022

Amir Q wrote:
He just gave 3 stars and didn't leave any feedback

The 3 stars ARE the feedback.

Is there any way to solve this problem?

Complete more contracts with great outcomes, where the clients are really happy.

It was also not just one contract you ended up with less than great feedback for...

amir_qasimov · ‎04-26-2022

'The 3 stars ARE the feedback'
You are right, but I think there is a better way to communicate rather than stars. It's hard to understand what needs to be fixed in the project by stars.

'It was also not just one contract you ended up with less than great feedback for'
Thank you for the reminder, but what does this have to do with the topic?

**Edited for Community Guidelines**

petra_r · ‎04-26-2022

Amir Q wrote:
Is there any way to solve this problem?

Sorry, maybe I just don't understand which "problem" you are trying to "solve"?

The client left feedback, and didn't respond to your request for "further information". The client doesn't owe you any "further information".

So you move on and concentrate on doing better going forward.