Jun 13, 2022 11:14:09 AM by Bruno C
Hello,
Please I need this to be resolved, I just got my JSS score newly and it's 100% but when I go to my stats page it still shows JSS score not yet available.
And also some jobs still shows me the JSS score filter when I have reached the JSS score required for the job.
Thanks
Solved! Go to Solution.
Jun 16, 2022 12:14:42 PM by NikolaS N
Hi All,
I would like to let you know that we merged a couple of threads into this one as the reported issues were all connected. Thank you for reaching out to us and sharing your valuable reports.
Our engineers were able to locate the issue and it is now resolved. Your profile information should be updated correctly in the next couple of days.
We appreciate your patience while this was being handled.
Thank you,
Jun 13, 2022 11:48:39 AM by Mohammed Z
Hi Bojan, I am currently facing the same issue. I have a rising talent badge, but the rising talent job criteria are always highlighted in red.48 hours have passed, but the badge still hasn't arrived.
Jun 13, 2022 02:10:03 PM by Arjay M
Hi Mohammed,
Arjay here stepping in for Joanne. We appreciate you reaching out and reporting these errors. We've flagged this issue with My Stats and JSS to our Product and Engineering team. Rest assured that they will look into these errors and address the issue that's causing them. We'll keep this thread updated with more information. We seek your patience while we sort this out for you. Thank you!
Jun 14, 2022 09:23:17 AM by mohamed a
3 days ago I received an email saying that I earned a rising talent badge, After 2 days from the email the badge disappeared from my profile and was replaced with 100% success score. I have 2 questions:
1 - did I lose the badge? or why it is not visible?
2 - why it says that I should have that badge and 100% success score to rank high in a job although I already earned them?(please check the attached image)
Jun 14, 2022 10:58:59 AM by Mohammed Z
even mine is also not resolved yet. JSS and Rising badge issue, you did not lose the badge but they did not update the system yet.
Jun 18, 2022 06:07:46 AM by Dusan V
Hi Upwork Team,
I think I meet the conditions for getting a Rising Talent badge, can you look at my profile, because I haven't received an achievement for days. You can see images down.
Sincerely,
Dusan Vukovic.
Best regards
I got proffile on 100%
Applied to 93 jobs for 90days
Passed the upwork readiness test
Jun 20, 2022 08:18:56 AM by NikolaS N
Hi Dusan,
I received your notification about this post and I would be happy to follow up. Please know that neither our team here nor our Customer Support team will be able to provide the information you're requesting since we can't share the users' Rising Talent qualification specifics.
Once all the requirements are met, you'll be invited into the program automatically and receive the badge within 48 hours.
Jul 29, 2021 05:16:20 AM by Yevheniia L
Hello, I have problem with rising talent badge not showing on my profile. What is problem?
Jul 29, 2021 05:19:23 AM by Goran V
Hi Yevheniia,
At the moment, you're not a Rising Talent freelancer. Once qualified you will receive an email confirmation, the badge will be awarded on your profile in up to 48 hours. To learn more about the requirements check out this Help Article. Thank you.
Sep 10, 2021 01:39:14 PM by Bojan S
Hi Evans,
Rising Talent status is automatically applied to users whose profiles meet all of the requirements. You can have a look at this article about Becoming Rising Talent to see what the exact requirements are that you must meet to obtain a Rising Talent badge on your profile. Once the requirements are met, you’ll be invited into the program automatically and receive the badge within 48 hours.
Thank you!
Dec 20, 2021 06:13:27 PM by Mohamoud Abdirahma M
and did the readiness test, got 4 there, have successful delivery as well and get 40 connects, active everyday, but still the rising talent badge is not being shown on my profile or while viewing jobs i always see a red mark besige Rising Talent telling me that i do not meet this criteria. why is that, it a bit strange that after fulfilling all requirements i didn't got it.
please guide.
Dec 20, 2021 08:04:33 PM by Avery O
Hi Mohamoud,
The Rising Talent badge is assigned automatically when a freelancer meets all the criteria listed here.
Take note that not all freelancers will get the badge, and some freelancers will skip the badge and proceed to get a Job Success Score instead. Also, many factors contribute to a Rising Talent badge. This includes client feedback, the overall strength of your profile, prior experience and skills, your educational background, and the opportunities available in the market.
I hope this helps!
Jun 13, 2022 01:48:56 PM by Mohammed Z
Hello, I am having the same issue. Could you please resolve that?
(Badge is appearing on my profile, but still not show on the proposal as green check-marked),48 hours have passed but the badge still hasn't arrived.
no one is replying to me, what i will do now?
Jun 16, 2022 12:14:42 PM by NikolaS N
Hi All,
I would like to let you know that we merged a couple of threads into this one as the reported issues were all connected. Thank you for reaching out to us and sharing your valuable reports.
Our engineers were able to locate the issue and it is now resolved. Your profile information should be updated correctly in the next couple of days.
We appreciate your patience while this was being handled.
Thank you,
Jul 1, 2022 10:22:57 PM by Shamantula Vijay S V
Hello,
Please I need this to be resolved, I just got my JSS score newly and it's 100% but when I go to my stats page it still shows JSS score not yet available.
And also some jobs still shows me the JSS score filter when I have reached the JSS score required for the job.
Thanks
Jul 1, 2022 10:55:45 PM by Annie Jane B
Hi Shamantula,
Thank you for reaching out to us. Not all projects and clients are equal, so the time it takes to get a JSS varies. In order to get a JSS, you need to complete:
More than 90% of freelancers have a score after 5 projects, and nearly all freelancers have scores after completing 8 projects.
We exclude clients whose freelancers report a history of unreasonable feedback so that their scores won't count against you, but that may mean it takes longer to accumulate enough reviews to receive your initial score.
You can check this help article for more information.
Sep 5, 2022 11:07:35 PM by Syed Muhammad A
I am having the same issue with my profile and stats, It should be 95% but now its showing 88% on my profile, How come?
Sep 6, 2022 04:12:49 AM by Annie Jane B
Hi Syed,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Sep 6, 2022 04:06:46 PM by Syed Muhammad A
Wow! First the the JSS decreased without a single bad review on my profile and now even the communiation rate got down! Seriously guys?? Please resolve this issue ASAP! It can harm my profile in many ways guys.
My response time is always like in 1-4 hours MAX, Then why this is happening with my profile! I have really worked hard for each Feedback! It would be really kind of you to please resolve this issue ASAP!
Jun 15, 2022 02:02:44 AM by Andrii H
Hello. The rising talent badge disappeared from my account. Can you let me know the reason? And how can I return it?
P.S. I see it is still in my stats, but it was updated three days ago. Screenshot attached.
Jun 15, 2022 02:12:46 AM by Habiba U
I have the same issue.
The badge is visible on the stats page but is not available on the profile page. If you open your profile's URL from an incognito window, you can see the rising talent badge. But this seems very disturbing.
Besides this, Upwork gave a JSS score of 85%. Now I have no interest in finding out what the formula is, but what they have told us is that they calculate the JSS using the client satisfaction. Right now, I have 6 closed contracts and all of them are closed with 5-star reviews. And have no contract that closed because of "Job not completed successfully". I do not know why I didn't get a 100% Job Success Score.
I've tried multiple times to contact support, but they do not respond.
Let's see if someone responds here.
Thank you,
-Habiba
Jun 15, 2022 02:15:31 AM by Nichola L
This may be a glitch. I can see "rising talent" on both your profiles.
@Andrii Please stay safe.
Jun 15, 2022 02:38:07 AM by Andrii H
But when I log in to my account I don't see it. I checked it from two different browsers.
@Nichola Thanks for your support.
Nov 27, 2022 10:24:24 AM by Mandar M
Even I am facing the same issue. My JSS on 'stats' is 75% and today after the update its showing 100% in my profile. Request someone to please look into it.
I have attached the screenshots for your reference.
Nov 27, 2022 10:56:53 AM by Luiggi R
Hi Mandar,
Today is when JSS updates and it may take some time for the correct score to reflect across your account. Kindly allow 24 hours for the score to finish updating.
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