Mpesa Withdrawal not Received

[#1]

Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.

Eric

[#2]

Hi, this is the first time I have had an issue with Withdrawing from Up-Work. I keep receiveing a notification saying that my paymeny method has been diabled. I never disabled it, but even after re-enabling it and tyring a withdrawal, Up-Work cuts its processing fees and still the withdrawal doesn't go through. This has happened four times now, and my withdrwal is still not going through. I would like a refund of all the processing payments that were deducted, and my withdrawal to actually get through.

I can confirm that I have been using Mpesa and never had a challenged, my settings say that Mpesa is activated. Plese help.

Thank you.

[#3]

Hi Joan,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[#4]

Hi, How are you? I havent received my mpesa payment, more than 24 hours after it was processed. Kindly help me solve the issue.

[#5]

Hi Eva,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[#6]

Hello,
Today morning i have withdrawal to Direct local bank and didn't received yet. Can you please help me in this regard?
Thanks

[#7]

Hi Ahmad,

I checked and can confirm that your withdrawal was successfully processed on our end. Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the direct to local bank method.

Thank you!

[#8]

Should i contact to my bank because it is very first time that it is getting late otherwise my all previous withdrawal didn't take more than 1 day.

[#9]

Hi, My Upwork account had a notification to update payment details. And I've added Bank Code there. Normally the money is transferring to bank within 5 hours of time. I've made 2 transfers to check. But Still I didn't get the money on my account.

[#10]

Hi Heshan,

Your withdrawals were successfully withdrawn. As Bojan mentioned in his post, please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[#11]

Hey, Thank you. Will check

[#12]

Hi Goran,

you can check my withdrawal request ? 

Thanks

[#13]

Hi Giuseppe,

Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days feel free to follow up on your ticket and our team will initiate a trace on your transaction. Thank you!

[#14]

Hi Goran,

If the withdrawal is not processed by Upwork, I do not believe that I will receive MY money.

2 business days have already passed and the support has confirmed to me that the payment has not yet been sent.

Honestly, it doesn't seem right.

A freelance would like his money to celebrate Christmas and instead ... For the moment I also stop working on Upwork, because I am afraid of not being paid.

[#15]

Hi Goran,

I asked the Chat Bot and this is his answer. So Upwork processed withdrawal in 1 day..and instead my withdrawal was not processed, so it can never get into my bank account. I would like a concrete answer as to why Upwork holds the money.

"Upwork processes transfers within one business day, funds should arrive at your bank within four business days."

[#16]

Hi Giuseppe,

Rest assured that you will receive your funds. Our team can initiate a trace on your transaction after 8 business days and assist you further with your funds.
Once again, I would like to confirm that there's nothing to worry about, your funds are not lost. 
The usual timeframe for Direct to Local bank withdrawals is 4 business days.

If you have any additional questions let me know, if private details are involved please post them on your ticket. Thank you.

[#17]

have you received your amount? As i didn't receive yet and it's 5th day.

[#18]

I have not receive anything since the 18th of december. I am really upset I will spent my xmas with my family with nothinh. How can they do this to us.

[#19]

Hi Ahmad,

You're more than welcomed to double check with your bank about your withdrawal. If you don't receive them after 8 business days let us know here, and our team will assist you further. Thank you.

[#20]

Hi. I have not received an email of my payment being processed. Are we having some system downtime?

[#21]

Hi Jon Antonni,

We don`t have any issues that are affecting your withdrawal. We can confirm that your withdrawal was successful on our end. Please keep in mind that it can take between 2 to 5 business days for the funds to be loaded on your bank account. If you don`t receive your funds after 8 business days let us know here and our team will initiate a trace on your transaction.

Thank you.

[#22]

Thank you so much Bojan.

[#23]

hello i have not receive mine as well before i would receive that my payment is being transfred to my bank but now. I dont know why i dont receive anything. Ref id is. 275237989 please help.

[#24]

Hello, I am encountering same thing as well. Please have this check as I needed the money for christmas. This isnthe first time this happend to me. I hope you guys can resolve this as we also have bills to pay from this salary we have withrawn. Delays means a desaster for us freelancers I hope you understand.

[#25]

Hi, I recently requested a withdrawal, the withdrawal is taking longer than usual. I received the payment processed email notification but it didn't specify which payment processor was used.

Is there a reason for this ???? Usually, it tells me that my payment processor is transfast, but on this occasion, it doesn't mention anything.

Best regards,

Oscar

[#26]

Hey Abdul - I've experienced the same issue. Could you please verify how long before you received the payment?