Dec 18, 2019 01:08:10 AM by Eric N
Hello there, after more than 9 hours of waiting, I have not received my Mpesa withdrawal yet. What could be the possible problem? How quickly can this be solved? I am being told that the transaction was succeful from upworks end.
Eric
Solved! Go to Solution.
Dec 18, 2019 05:47:47 AM by Vladimir G
Hi all,
I checked and it appears some of the freelancers who posted on this thread are using M-Pesa while others are using Direct to Local Bank withdrawal method. I'd like to reiterate that I'm not aware of an issue that would be affecting recently initiated transactions, all of which are within the expected time frame.
Furthermore, I can confirm we received a confirmation from some freelancers using M-Pesa that they received their funds. For freelancers using Direct to Local Bank, we'd appreciate your patience and expect you'll receive your funds within the expected four-business day time frame.
Regarding questions about the payment processors Upwork is using, we won't be able to provide that information and Valeria shared more information earlier this week on this thread.
Please do follow up to confirm once you receive your funds or if you'd like to receive additional assistance (24 hours for M-Pesa, 8 business days for Direct to Local Bank transactions).
As an additional note, our team is reviewing all the reports we're receiving and so far all transactions are being processed as expected. We appreciate your reports and will continue to monitor and communicate on this thread.
Jan 17, 2020 12:58:54 AM Edited Jan 17, 2020 01:01:28 AM by Goran V
Hi Simon,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.
Jan 18, 2020 12:11:48 AM by Simon M
Hi Goran. Yes, a member of support reached out, but I have a concern. What's the point of reaching out, yet I am not able to get the support I seek. All I keep being told is that a trace of my funds will be initiated, and I can't help but wonder; when will I get the update. Do you guys have constraints accessing your own system to trace funds? Nothing demotivates you like knowing that you have worked so hard to get where you are, yet you cannot access your earnings for whatever reason. I am very dissapointed cause something's definitely not right. An Mpesa withdrawal is usually express, but I have been waiting for 5 days. 5 days of waiting??? Feels like you guys are stalling!!!
Jan 18, 2020 02:54:16 AM Edited Jan 26, 2020 01:51:04 PM by Aleksandar D
Hi Simon,
I understand how it's very frustrating not to be able to access your earnings. I know how it's equally frustrating when you don't get updates about your issue. Please understand that our teams get back to every concern they get, and they will address these concerns by the order in which they were received. If the team handling your case is unable to update you on your concern, it hasn't received any additional information on their end yet.
In this case, I can see that the Payments Team has already escalated this issue and issued a trace. Once they have more information about this transaction, they will update you through the same ticket thread with more information.
In the meantime, I have notified the team that you have followed up in the Community and you can expect an update on your open ticket very soon.
Thank you.
Jan 22, 2020 07:34:31 PM by Jon Antonni E
Dec 22, 2019 02:57:04 PM by Eric N
I haven't received my money from 16th December. Usually, it takes less than 30 minutes. I haven't also received a satisfying response from Upwork. I am really worried
Dec 22, 2019 03:15:23 PM by Eric N
Hey
I withdrew my money through Mpesa on 16th December. I havents received the money. Upwork even requested my mpesa statement which I gladly provided. It takes less than 30 minutes to receive cash.
Dec 22, 2019 04:07:20 PM by Joanne P
Hi Eric,
I checked your account, and it looks like you already have an open ticket regarding your concern with your withdrawal. I'll follow-up with the team that's handling your case, and you can expect an update on the same ticket. We appreciate your patience while our team reviews the issue.
Dec 23, 2019 01:02:53 PM by Datu Ismael S
Feb 24, 2021 07:45:47 AM by Joan W
Hi, this is the first time I have had an issue with Withdrawing from Up-Work. I keep receiveing a notification saying that my paymeny method has been diabled. I never disabled it, but even after re-enabling it and tyring a withdrawal, Up-Work cuts its processing fees and still the withdrawal doesn't go through. This has happened four times now, and my withdrwal is still not going through. I would like a refund of all the processing payments that were deducted, and my withdrawal to actually get through.
I can confirm that I have been using Mpesa and never had a challenged, my settings say that Mpesa is activated. Plese help.
Thank you.
Feb 24, 2021 08:19:55 AM by Bojan S
Hi Joan,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Apr 13, 2021 12:23:03 PM by Eva A
Hi, How are you? I havent received my mpesa payment, more than 24 hours after it was processed. Kindly help me solve the issue.
Apr 13, 2021 01:23:12 PM Edited Apr 13, 2021 01:23:28 PM by Andrea G
Hi Eva,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 18, 2019 07:33:21 AM by Ahmad Y
Hello,
Today morning i have withdrawal to Direct local bank and didn't received yet. Can you please help me in this regard?
Thanks
Dec 18, 2019 08:43:33 AM by Bojan S
Hi Ahmad,
I checked and can confirm that your withdrawal was successfully processed on our end. Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the direct to local bank method.
Thank you!
Dec 19, 2019 03:29:15 AM by Ahmad Y
Should i contact to my bank because it is very first time that it is getting late otherwise my all previous withdrawal didn't take more than 1 day.
Dec 19, 2019 03:32:40 AM by Heshan K
Hi, My Upwork account had a notification to update payment details. And I've added Bank Code there. Normally the money is transferring to bank within 5 hours of time. I've made 2 transfers to check. But Still I didn't get the money on my account.
Dec 19, 2019 03:47:20 AM by Goran V
Hi Heshan,
Your withdrawals were successfully withdrawn. As Bojan mentioned in his post, please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Dec 20, 2019 02:50:21 AM by Goran V
Hi Giuseppe,
Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days feel free to follow up on your ticket and our team will initiate a trace on your transaction. Thank you!
Dec 20, 2019 05:57:24 AM by Giuseppe S
Hi Goran,
If the withdrawal is not processed by Upwork, I do not believe that I will receive MY money.
2 business days have already passed and the support has confirmed to me that the payment has not yet been sent.
Honestly, it doesn't seem right.
A freelance would like his money to celebrate Christmas and instead ... For the moment I also stop working on Upwork, because I am afraid of not being paid.
Dec 20, 2019 06:08:20 AM by Giuseppe S
Hi Goran,
I asked the Chat Bot and this is his answer. So Upwork processed withdrawal in 1 day..and instead my withdrawal was not processed, so it can never get into my bank account. I would like a concrete answer as to why Upwork holds the money.
"Upwork processes transfers within one business day, funds should arrive at your bank within four business days."
Dec 20, 2019 06:41:02 AM by Goran V
Hi Giuseppe,
Rest assured that you will receive your funds. Our team can initiate a trace on your transaction after 8 business days and assist you further with your funds.
Once again, I would like to confirm that there's nothing to worry about, your funds are not lost.
The usual timeframe for Direct to Local bank withdrawals is 4 business days.
If you have any additional questions let me know, if private details are involved please post them on your ticket. Thank you.
Dec 23, 2019 01:03:50 AM by Ahmad Y
have you received your amount? As i didn't receive yet and it's 5th day.
Dec 23, 2019 01:13:55 AM by Datu Ismael S
Dec 19, 2019 03:47:19 AM by Goran V
Hi Ahmad,
You're more than welcomed to double check with your bank about your withdrawal. If you don't receive them after 8 business days let us know here, and our team will assist you further. Thank you.
Dec 18, 2019 07:59:44 AM by Jon Antonni E
Dec 18, 2019 08:39:49 AM by Bojan S
Hi Jon Antonni,
We don`t have any issues that are affecting your withdrawal. We can confirm that your withdrawal was successful on our end. Please keep in mind that it can take between 2 to 5 business days for the funds to be loaded on your bank account. If you don`t receive your funds after 8 business days let us know here and our team will initiate a trace on your transaction.
Thank you.
Dec 18, 2019 09:04:17 AM by Datu Ismael S
Dec 18, 2019 11:29:04 AM by Datu Ismael S
Dec 18, 2019 11:45:51 AM by Oscar Q
Hi, I recently requested a withdrawal, the withdrawal is taking longer than usual. I received the payment processed email notification but it didn't specify which payment processor was used.
Is there a reason for this ???? Usually, it tells me that my payment processor is transfast, but on this occasion, it doesn't mention anything.
Best regards,
Oscar
Dec 18, 2019 02:20:13 PM Edited Dec 18, 2019 02:20:33 PM by Jescyn Victorino C
Hey Abdul - I've experienced the same issue. Could you please verify how long before you received the payment?
Dec 19, 2019 02:03:03 PM by Datu Ismael S
Hello,
are you also having problems with the payment confirmation email? Please update me as I am having the same issue. They said I needed to wait for 3 days. before they can track the funds.
Dec 18, 2019 02:55:13 PM by Datu Ismael S
Dec 18, 2019 08:01:55 PM by Peter U
I am experiencing a similar problem too. I tried to withdraw yesterday via the "Direct to Local Bank" method. This is over 24 hours now and I am yet to receive the money on my bank account. I have been using this method of withdrawal for more than 2 years and it usually takes about 30 minutes for me to receive the money. I contacted a support agent today and it was confirmed that the withdrawal has been processed. The agent told me that withdrawal can take up to four business days for the money to get to my bank. So I have to wait for four business days before I complain again if I don't receive the money.
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