Dec 22, 2020 07:57:12 PM by Surekha R
Hello ,i'm surekha
i'm trying to complete uploading id picture for identity verification ,but my in my id data contains both side front and back side
how can i finish this step
please can anyone help me
Solved! Go to Solution.
Dec 22, 2020 08:38:35 PM Edited Dec 22, 2020 10:53:45 PM by Joanne P
Hi Rammireddy Gari,
I've escalated your concern to the team. One of our team members will update you directly via a support ticket.
Update: The team has confirmed that your ID has been approved. Please proceed to the video verification step to complete the ID badge process. Thanks!
Dec 22, 2020 08:38:35 PM Edited Dec 22, 2020 10:53:45 PM by Joanne P
Hi Rammireddy Gari,
I've escalated your concern to the team. One of our team members will update you directly via a support ticket.
Update: The team has confirmed that your ID has been approved. Please proceed to the video verification step to complete the ID badge process. Thanks!
Nov 5, 2021 06:01:50 AM by Sandeep M
Hi,
I am having the same issue with a Sri Lankan National ID. Your assistance would be very much appreciated.
Thanks and Best,
Sandeep
Nov 5, 2021 06:38:50 AM by Nikola S
Hi Sandeep,
Thank you for reaching out to us. I checked with the team handling your case and it looks like you have two options to upload your ID document. As you already submitted one side of your ID document you should be able to submit the opposite side now. You can also create a PDF document with photos of both sides and upload the document for verification.
Let us know if you have further questions.
May 27, 2023 08:37:50 AM by Ryan A
hello there i uploaded wrong side of my id card .i upload back , i should upload front . how can i change it
please open a ticket for me i can upload both side of it
May 27, 2023 04:41:04 PM by Luiggi R
Hi Ryan,
Thanks for letting us know about this. I've notified the relevant team and they have contacted you via a support ticket with more information.
May 28, 2023 08:06:55 PM by Ryan A
hello there i uploaded the correct side, can you please ask them to check it faster because is more them 4 days
May 29, 2023 01:40:44 PM by Pradeep H
Hi Ryan,
Thank you for your message. I have followed up with the team and I am pleased to inform you that your account is verified now.
Thank you,
Pradeep
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