Payment Confirmation Email

[atik_106]

Hi, I just made a withdrawal request from Upwork, but I didn't get an email notification like its sent every time I make a withdrawal request. The payment already appears in my transaction history. Can you please help. Is there any bug? Has the payment request sent through?

[g_vasilevski]

Hi MD,

Your withdrawal request is still processing. Please keep in mind that  It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[atik_106]

Hi

Thanks for your quick replay.

Actually, I am talking about the email notification after clicking on "Get Paid Now" button.

Every time I got a notification email after withdrawing, I have not received that notification this time.

[BojanS]

Hi Md Atikur,

As per our checking, on our end your withdrawal was successful. 

Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the direct to local bank method.

[akbgill]

Hi Dear Bojan, I receive this email on May 21, 2019, 10:47 PM according to US time

**Edited for community guidelines**

 Now,  there are 6 days to complete I not received any Payment confirmation message from Upwork. I m receiving first time scheduled payment before this I withdraw money by "Get paid" option and money was received in 10 to 12 hours in my bank account and in 24 hours I receive upowrk payment confirmation message but this time after 5 days I no receive money in my Bank account also not received any payment confirmation Email from Upwork. I have no idea of scheduled payment is this process is same as "Get Paid"? If same why I not received money after 5 days? Please someone helps me. I m in worry where is my payment? When I receive payment? I also need money as soon as possible.
Thank you.

[petra_r]

---

Abrar A wrote:

I m in worry where is my payment? When I receive payment?

---

Which part of the answer to your previous question did you fail to comprehend?

In the unlikely case that your funds don't get to you when 8 business (!!) days have passed, you can initiate a trace. Not before.

Do not spam the forum with questions that were already answered.

[akbgill]

Thank you, 

You reply was well, But actually I want to know is my payment is processed or not processed yet by upwork. Just I want to know this. 

[akbgill]

I want to know this is dely on Upwork site? or my payment received to bank but there is some delay or issue on bank side...

[BojanS]

Hi Abrar,

I checked this for you and the confirmation email was sent to your email successfully on the May 22nd. Please check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

Thank you.

[akbgill]

Thank you! Bojan for your reply and checking...

Yes, I receive only one this below email with the Subject of "Payment confrimation"

**Edited for community guidelines**

In this email they are telling we have initiated payment  I think  "Initiated means that payment is in the process" Is I m right?

I m using first time this method therefore I have no idea of "Automatic schdule Payment". Please advice If I m wrong. Or can you check payment is processed or just it is in process by upwork?

[04fc42b8]

Hello, I am facing a problem. I made a withdrawal in January, but it has not yet been reflected in my bank account. and I did not receive an email notifying me of the withdrawal. can you help, me?

[PradeepH]

Hello Amelia,

I am sorry to hear about the trouble receiving your funds. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep