Payoneer says there's an upcoming transaction from "Upwork Escrow Inc." and it's been pending

[nitahhamza]

Hi everyone! I made a withdrawal request to my linked Payoneer account. Upwork shows that $299 was debited from my Upwork account to be credited to my Payoneer account, while there seems to have no payment received in my Payoneer account but all I can see there is an upcoming transaction from "Upwork Escrow Inc." which has been pending for over 24 hours now. After that I withdrew the rest of  my money from Upwork, and I received them with no problem, but I dont undrestean what happend with the first transaction. Kindly assist.

[g_vasilevski]

Hi Nita,

Just to confirm, did you chose the loading option for your first withdrawal? If yes, did you select the Standart or Immediate option? Thank you.

[nitahhamza]

The first time I didnt receive a confirmation email at all (I received only the first email from Upwork, please check screenshots below).
The second time I received the confirmation after few minutes (as it happens always, I put screenshot for the second transaction as well).

**Edited for Community Guidelines**

[g_vasilevski · Accepted solution]

Hi Nita,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.