Apr 11, 2022 10:38:02 AM Edited Apr 11, 2022 12:12:14 PM by NikolaS N
Hello,
I've got an issue with a client
He needed an interview to talk about advertising in games. I joined the interview via google meets but the interview was with his friend or something like this.
Meanwhile I received an notification which says he want a refund.
What should I do?
**Edited for Community Guidelines**
Thank you.
Apr 11, 2022 12:56:06 PM by Peter G
I see your post was already editing but no one responded to you. First off, I think this was scam. And what is there to refund? And you can't communicate off of Upwork until after a contract is in place. Read this on how to spot scams: https://community.upwork.com/t5/Community-Blog/Top-Red-Flags-for-Scams-From-Community-Member-Wes-C/b...
Apr 11, 2022 12:58:26 PM Edited Apr 11, 2022 12:59:20 PM by Darius I
Hello,
I have a contract on it.
he asked for a refund, then he said he did it by mistake, then he said to accept it, then he will give me another contract and pay it.
Should I accept the refund?
He may not send me another contract so doesn't make any sense.
Apr 11, 2022 01:14:02 PM by Peter G
How did he pay you? Was it as a bonus or was it for a fixed-price contract with his money in escrow? Did you do any work or just interview?
Apr 11, 2022 01:16:38 PM by Darius I
It was a fixed-price contract and he put the money in escrow.
The job was only an interview via google meets. because he said something like: he needs some "data" things..from players about advertising in games.
Apr 11, 2022 01:21:32 PM by Peter G
I woudn't refund it. You spent time in the interview, and that counts as work. Maybe politely ask him to hire you for whatever this next contract might be, then he can deduct/adjust the current amount in escrow from what he's going to offer you for the next one.
Apr 11, 2022 01:24:43 PM by Christine A
Darius I wrote:Hello,
I have a contract on it.
he asked for a refund, then he said he did it by mistake, then he said to accept it, then he will give me another contract and pay it.
Should I accept the refund?
He may not send me another contract so doesn't make any sense.
No, that doesn't make any sense. If he could pay you on a new contract, then he could pay you on the old contract.
Apr 11, 2022 01:27:20 PM by Darius I
Exactly.
That's why I have no idea what to do.
Do you have any suggestions?
I never had this issue so, should I open a Dispute? or just refuse his refund?
Thank you.
Apr 11, 2022 01:32:44 PM by Peter G
Refuse it and also tell him why and suggest what I said to tell him earlier.
Apr 11, 2022 01:34:48 PM Edited Apr 11, 2022 01:38:54 PM by Christine A
Reject the refund request, then send the client a polite message saying that you understand he made a mistake and he should go ahead and release the funds to you, since that will be much easier than closing the project and starting a new one.
If it really was a mistake, then he should have no problem with that. But if he continues to make "creative" suggestions to solve the problem (i.e. anything other than just releasing the escrow funds), then Upwork mediation is your next step.
Edited to add: did you actually complete the milestone, or was more work supposed to be done in order to complete it? If you did less work than agreed to, the client can adjust the amount of the payment rather than requesting a refund.
Apr 11, 2022 02:10:34 PM by Darius I
Thank you.
I sent him a message now and I'm waiting the answer.
Also the job says: "I will ask questions relating to what motivates you to play, how the games align with your culture
/I will provide a small token of appreciation ($20) for taking time to share your experience with me".
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