Security Question

[#1]

Security Question

Spoiler

Spoiler

I forgot my answer  to security question and I want the reset code to be sent to my phone number directly,  not to my email. By the way, I have a new phone number which I have informed an Upwork  agent but the old number has not yet been changed. So, I need these two requests to be implemented. Thanks

[#2 · Accepted solution]

Hi Olugbenga,

I've escalated your concern with the team and one of our agents will reach out and assist you directly in resetting your security question via a support ticket. 

[#3]

Thanks

[#4]

How can I secure my payments?

[#5]

I forgot my answer to security question and I want the reset code to be sent to my phone number directly

[#6]

Hi John, 

I checked your account, and the only two-step verification option in your account is your security question. Text message, mobile app prompt, and authenticator app code are not set up. To recover your security question, please follow the steps listed here.

[#7]

I didn't get any emails to rest my security question, it has been two days
I cannot change my settings because of this although I'm sure I'm typing
the password right

[#8]

Hi John,

Thank you for reaching out to us. I checked and it looks like you were able to log into your account just recently. Could you please confirm if you need our further assistance with resetting your security question? 

[#9]

Hi Joanne, 

Can you help me reset my security answer, I've been inputting my answer but it says it was incorrect. I need to get paid today. Please help. Thank you

[#10]

Hi Ivhegayle,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.